Doug C Dia

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Verified Buyer
| map-marker Concord, North Carolina

Terrible customer service. They argue with you instead of refunding your money.

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DIY Garage Door Parts - Terrible customer service. They argue with you instead of refunding your...
They sent me the wrong part that didnt fit and refused to give me a refund. A garage door professional confirmed it was the wrong part. I called them and they argued that it was the right part and refused to refund my money even after I sent them pictures showing it was the wrong part. Thieves and scammers.
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  • Argumentative
  • No customer service
  • Refusal to refund

Preferred solution: Full refund

User's recommendation: Please use another company to avoid getting ripped off. They have zero customer service and won’t refund your money.

1 comment
Burleigh Rpt

Doug we did reach out to you by email Sept 1 and didn't receive any reply back from you and you are welcome to return the seal back to us for a refund. Everything is on our return policy page.

I do not understand why you are so upset. We sent you what you ordered and you are welcome to send it back.

map-marker San Diego, California

Garage Door Parts, LLC took money and no product

Placed online order at Garage Door Parts, LLC web site, paid by e-check, I never received product, sent several e-mails, no response. Later did search to find several of the same complaints. I wish now that I paid by credit card, come to think of it I tried but they only accepted e-check, which I fell for. I hope there is someway to shut these guys down. Any one out there know how or where to start?
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map-marker Annapolis, Maryland

Failed to deliver the goods I ordered.

I ordered parts from this firm on July 20. To date I have not been able to receive an update on my order. They do not respond to e-mail inquiries. They cashed my check, but there have been no further communication from the company. I have tried repeatedly to make contact, but it's like nobody is there. This is very disappointing since I have done business with this company on two previous occasions. On those experiences, I have received excellent products at reasonable shipping dates. What has happened to this web site? It used to provide very good products at reasonable prices. Now, it looks like a SCAM!
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map-marker Washington, District Of Columbia

No delivery of ordered and paid for parts

Ordered springs & cables from Garage Door Parts, LLC. Paid them $124.98, have not received parts, no reply from emails, phone line busy or disconnects. After reading further on the internet, seems this company doesn't exist. If anyone would like to take legal action, post info and I will join you. I do have a name on a canceled check, will see where this money went. You can view other complaints from consumers by looking under "garage Door Parts, LLC. Their address is: Bargain Enterprises-Garage Door Parts,LLC 127 Columbia Avenue Passaic, New Jersej 07055-**** Phone 1-97*-472-****
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1 comment

Same thing happened to me. $119.10.

Check went to a Ricardo Aquino. Im pissed, is a pleasant way to put it.

He is still advertising and suckering needy victims in to his thieving web. He needs to be caught and hung by the balls and left to rot.

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