LAPTOP REPAIR UNDER WARRANTY
ACER LAPTOP PURCHASED AT DIXONS, NAIROBI, KENYA On 20th February this year, 2013, I returned my ACER laptop for repair under warranty to Dixons, Sarit centre branch, Nairobi. To date, 14 September, after almost 7 months, the laptop has not been repaired or returned. In all this time Dixons have not responded to one email or returned one telephone call in respect of the said repair Sarit centre branch (which I have visited over 12 times) are not able to update me. They say Mr. Parker, the owner of Dixons Kenya, is the person to resolve my problem but will not give me a direct contact. My opinion – Dixons service has been ‘spectacularly’ poor. Certainly they have shown no intent of honouring any warranty. Shame on you Dixons! Shame on you Mr Parker! Mr. Parker –You contact me directly on my email, mh@***.co.ke , or on my direct mobile telephone, +254 724****15 Michael Hughes
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