DIXONS
DIXONS Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DIXONS has a 4.0 star rating from 1 review and consumers are mostly satisfied; recent feedback notes device faults and service delays.
Positive Feedback
Customers report overall satisfaction in DIXONS reviews and successful purchases when products work as expected.
Negative Feedback / Risk Areas
- Recurring device faults such as a sticking mouse and startup failures reported by Chromebook owners, cited in DIXONS customer complaints.
- Warranty claims and repairs can face long delays with limited updates.
- Customers report poor customer service responsiveness when following up on repairs.
Key Takeaways for Future Customers
- Check warranty terms and act quickly if faults appear.
- Document repair requests and expect possible follow-up delays.
- Inspect Chromebooks on receipt and keep proof of purchase.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DIXONS has a 4.0 star rating from 1 review and consumers are mostly satisfied; recent feedback notes device faults and service delays.
Positive Feedback
Customers report overall satisfaction in DIXONS reviews and successful purchases when products work as expected.
Negative Feedback / Risk Areas
- Recurring device faults such as a sticking mouse and startup failures reported by Chromebook owners, cited in DIXONS customer complaints.
- Warranty claims and repairs can face long delays with limited updates.
- Customers report poor customer service responsiveness when following up on repairs.
Key Takeaways for Future Customers
- Check warranty terms and act quickly if faults appear.
- Document repair requests and expect possible follow-up delays.
- Inspect Chromebooks on receipt and keep proof of purchase.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Chromebook faulty
- - HP Chromebook was a Christmas gift in 2021.
- - Trackpad sticks and clicks, causing pages to jump and mix; startup often requires 3–4 power-ons.
This has not been resolved and i'm getting more angry with this. I received an email saying you never replied to our previous email which i never received and now not heard back.
Can you please give me customer services number or please help me resolve this issue. Disgusted customer
Hi i received a HP Chromebook from my daughter as a Christmas present 2021. I am not happy with the chromebook i have a few issues with it.
Mouse continues to stick as if no clicking when i try to use this causes the page to go haywire and starts to jump from one place to another and contents on page jump about all over and mixes up with other pages also when turning on the chromebook have to do it 3 or 4 times before it starts up. Thankyou Patricia Brown.
S/N 5CD134HZV3
P/N 20R25EA#ABU
SKU DIXONS 578224
BATT:HSTNN-1B9C
RMN;TPN-0234
Preferred solution: Let the company propose a solution
User's recommendation: Don't leave it too long if you feel there are faults with your Chromebook. The reason being your guarantee might have ended and then you need to pay to get it fixed.Thanks
LAPTOP REPAIR UNDER WARRANTY
- - Laptop returned to Dixons Sarit Centre Nairobi for warranty repair on Feb 20, 2013.
- - After ~7 months, no repair, no response, and no direct contact.
ACER LAPTOP PURCHASED AT DIXONS, NAIROBI, KENYA
On 20th February this year, 2013, I returned my ACER laptop for repair under warranty to Dixons, Sarit centre branch, Nairobi.
To date, 14 September, after almost 7 months, the laptop has not been repaired or returned.
In all this time Dixons have not responded to one email or returned one telephone call in respect of the said repair
Sarit centre branch (which I have visited over 12 times) are not able to update me. They say Mr. Parker, the owner of Dixons Kenya, is the person to resolve my problem but will not give me a direct contact.
My opinion – Dixons service has been ‘spectacularly’ poor. Certainly they have shown no intent of honouring any warranty.
Shame on you Dixons! Shame on you Mr Parker!
Mr. Parker –You contact me directly on my email, mh@***.co.ke , or on my direct mobile telephone, +254 724****15
Michael Hughes
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