Dixons Carphone Reviews
Dixons Carphone Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.7 star rating from 5 reviews with mostly neutral sentiment and a split 40% unfavorable / 40% positive mix; common requests are for a refund and help with direct debit or Care Plan issues.
Key Takeaways for Future Customers
- Check Dixons Carphone reviews before purchase and expect diverse product choice and low price levels.
- Be prepared to confirm cancellations for Care Plan and follow up on direct debit queries.
Negative Feedback / Risk Areas
- Dixons Carphone customer complaints often cite billing errors, unwanted direct debit renewals, slow claims or repair responses, wrong orders and difficulty reaching customer service.
Positive Feedback
Reviewers value the range of products, store locations and low pricing; some recommend persistence and trying a different contact number to resolve issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.7 star rating from 5 reviews with mostly neutral sentiment and a split 40% unfavorable / 40% positive mix; common requests are for a refund and help with direct debit or Care Plan issues.
Key Takeaways for Future Customers
- Check Dixons Carphone reviews before purchase and expect diverse product choice and low price levels.
- Be prepared to confirm cancellations for Care Plan and follow up on direct debit queries.
Negative Feedback / Risk Areas
- Dixons Carphone customer complaints often cite billing errors, unwanted direct debit renewals, slow claims or repair responses, wrong orders and difficulty reaching customer service.
Positive Feedback
Reviewers value the range of products, store locations and low pricing; some recommend persistence and trying a different contact number to resolve issues.
Media from reviews
Broken tv
Separation of colour display on the TV, the sound and everything else are OK. can you come to my aid ASAP
Preferred solution: I need a repair on my TV
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDixons Carphone Care Plan
- - Cancel my Dixons Carphone Care Plan for my TV.
- - I pay £6.99 monthly and want to stop the direct debit.
- - Please confirm cancellation or how to proceed.
I would like to cancel my Dixons Carphone Care Plan for my TV.
DIXONS500256****
I pay monthly £6.99 and I would like to stop my direct debit payment now please.
Please let me know how do I do this, or please confirm once it is cancelled.
Many thanks in advance.
Kind Regards,
Ewa Muszalska
- Cost
Preferred solution: Cancel my Care Plan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbout a Direct debit
- - I queried a £10.66 direct debit.
- - Marked for automatic renewal, which we never had.
- - Post paperwork was not received this year.
- - It was sorted.
Phoned them up to query a £10.66 direct debit it was cosher,the only thing was they had us down for automatic renewal, which we have never been, always got the paperwork posted to us each yr which we did not get this yr, but we did eventually get sorted
Preferred solution: Was sorted
User's recommendation: Stand your ground nicely and they will help you
New Malden, England
Unsure of what a direct debit to you is for
Not yet
Would like to know what my direct debit for Dixon carphone care plan is for. It is for seven pounds and is taken on the 1st of the month
- Unsure what carphone has to do with my direct debit
Preferred solution: Someone to tell me what the direct debit is for
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy washing machine is faulty
- - Washer Logik L914WM20 9kg bought 15 Feb 2021; stopped working 3 weeks ago.
- - Service said not fixable; PER387714F1 referenced.
I bought a washing machine on 15 February 2021 it stopped working 3 weeks ago. SMC servicing sent someone out to look at it.
He said it wasnt fixable. I have a number for replacement PER387714F1. It is a Logik L914WM20 9kg the serial number is 007448****579361****
The invoice number is 136895.
I have been struggling with washing for three weeks now and cant get anyone to help. My husband is disabled and Im a foster carer.
This is urgent.
Please help me sort this out. My email is leonamurphy1@***.com
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo reclaim the insurance
- - Laptop was broken and lost during a move last year.
- - Wants to know if insurance covers a claim or a replacement for the same model.
I have broken my Laptop and it was lost it when I was moving hours last year. Thought someone put it in the bin.
I am still paying for the insurance wanted to know that I can claim or a new Laptop as the same one?
Please help
Darunee
Preferred solution: The same Laptop models or a new ones please
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong mobile phone
- - Rep Sadia (ID 5093) promised Galaxy S20 Ultra for £20.
- - They sent an iPhone 12 with O2 SIM, and £30 refund is missing.
Hello I was upgrade the phone and the lady
REP NAMESadia
REP5093
She said I will get phone samsung galaxy s20 ultra for 20 pounds and they sent me iphone 12 with O2 sim and even you not back my money 30 pounds if you will not reply I will cancel the direct debit and go to police show that email from you please contact me thank you
Preferred solution: Full refund
Leicester, England
About a Direct debit
- - Wants clarity on a direct debit currently taken for Dixon carphone cover plan 328734****.
- - Name: Augustin-omankoy Lolonga.
- - Phone: 07949 00****.
I just want to know more about the direct debit that is currently been taking in my account. Dixon carphone cover plan 328734****
My name is Augustin-omankoy Lolonga
My telephone number is 07949 00****
Please I will wait for your clarity over this account
Thanks for your collaboration
Preferred solution: Full refund
Glasgow, Scotland
No need for new pattery
- - Suspected battery fault and planned replacement; later found battery not faulty; phone and battery were originally supplied in March 2013.
Suspecting that my phone battery had become faulty, was looking to source a new battery. However, it later emerged that existing battery was not faulty Phone & battery originally supplied in March 2013
Direct debit
I have a direct debit that I want to question, however, the automated dial is not working and I cant get through to the correct department.
Preferred solution: Let the company propose a solution
User's recommendation: Try a different number.
Croydon, England
Wrong order
- - Wrong order delivered: 31890**** iPhone 13 instead of 9456**** iPhone 13 Pro Max.
- - Awaiting guidance on next steps to resolve the mix-up.
hello
i order iphone 13 pro max ,order number is9456**** but i found wrong order is 31890**** iphone 13. wky youre sand me wrong ?
so what i will do now? im waitting for youre reply.
thanks
ahsanul hoque
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation