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They sold out of product, charged $30 for delivery out my refund

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Dixie Diner - They sold out of product, charged $30 for delivery out my refund
I ordered enough products to get free delivery. The website said nothing about being out of the products. Got an email that they had only shipped $40 out of $100 of my full order. When I called, the rude, nasty woman (Marilee) said products are no longer going to be provided, tough luck. Over a week later, I get an email that says I'm getting refunded for the $60, but the total they will refund is $31!!! THIEVES!!!
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  • Theft

Preferred solution: Full refund

User's recommendation: RUN AWAY

map-marker New Smyrna Beach, Florida

Owner Steve Rossi nasty attitude

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I was taking an elderly friend to lunch. We met at Rossis which was her choice. My friend was already seated when I walked in and to my surprise no one was wearing masks. If not for her I would have walked iout. The sever made no attempt to keep her distance. On the contrary bent down face to face to take our order. I called Steve and he in no way was apologetic, he was very arrogant and said it is his choice. Told me if I was concerned about getting covid that I should stay home. No way to talk to a customer no matter what u believe. Also informed me that there is no proof masks stop the covid from spreading. I will not patronize this place ever again and I just feel that people should know how he treats his customers complaints.
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User's recommendation: Since he does not take this pandemic seriously and his attitude in no way was apologetic but very argumentative I say stay away

Don F Uqp
map-marker Miami, Florida

Way overpriced

Dixie Diner .com... I have been shopping at this site for awhile. I have just found another site that purchasers products from dixie diner (who is a manufacturer of low carb, low fat, etc. foods) I wrote them about their product prices and shipping charges. They wrote me back that because of their manufacturing costs and shipping charges they must charge those prices. When I went online to a different site that "purchasers" from dixie diner for resale I found that not only is the new company about 20% cheaper on the same products s dixie, but their shipping charges are also 50% less than Dixie. When I wrote back to Dixie about why they charge more for their own products than the suppliers that use them, all they could say was have a nice day. Do not pay more at Dixie when you can buy for less somewhere else
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1 comment

That is the incentive they offer dealers to carry their products ; a cut of the earnings. In this case, that means reduced prices for bulk purchases.

The company mustn't compete against its distributors so therefore the favorable pricing structure. Business 101.

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