Steve K Jzy

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Verified Reviewer

Quality

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Discrepancy charge on my credit card today . We purchased fuel at diamond gas and diesel but someone from that place charged us an additional 175.00 we tried talking to the cashier and they cannot help with the refund I till later today at 2:30 pm pacific time . Dounds like we are getting the run around
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Loss:
$175
Pros:
  • Easy to use

Preferred solution: Full refund

User's recommendation: Good

Usaid S

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Verified Reviewer

Nightmare customer support team

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It was a nightmare trying to get support from Divvy! I am shocked at how unorganized a company can be.

In my entire professional life, I have never worked with a company who refuses to provide care, all I hear is someone will reach out.

I contacted Divvy on Thursday and spoke with a representative regarding our transactions not syncing. We walked through the process for almost an hour and concluded with someone will reach out to you. I waited Friday, the weekend and Monday but no one reached out! I reach out to the support chat who tells me theres been an update and sends me the same article I got during my Thursday chat.

I communicate this to her and what do I hear? someone will reach out to you! I than call customer service as I dont believe anyone will reach out to me and ask to speak with management. I am placed on hold for over an hour, no one answered my call, and I hung up.

I call again and speak with Colin Pulsipher who is extremely unhelpful in the matter. I get the same useless article and am told my matter cannot be escalated and that someone with reach out to me.

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Cons:
  • Terrible customer service

User's recommendation: There are better products out there, AVOID DIVVY!!!

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