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1.3 Based on 100 reviews
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  • Customers like
    • Not one little thing 8
    • Bad 5
    • Website was easy 1
  • Customers don't like
    • No accountablity 10
    • Horrible customer service 9
    • Worst customer service 6

I've had to continually prove to them that I already have hazard insurance and it's been faxed over and over to them, and each time a rep says that they don't have it in their records; this includes supervisors and supposed "managers" ... My insurance company has had an ongoing correspondence for better part of a year. The scam is this, if I'm already paying hazard insurance; Ditech's whims then states that I don't have "sufficient" coverage and... Read more

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Ditech services my current mortgage, so when I wanted to refinance they seemed like an easy choice. Well....they were so easy that they didn't bother to call me when they added .75 origination fee. They didn't bother to call me when they determined that I should do a debt consolidation instead of a cash out. They didn't bother to respond to any of my inquiries over the past month that my file has "been in underwriting". If you're looking for a... Read more

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  • From mobile
  • Feb 04
  • by anonymous
  • #1002556

Stole money out checking account

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  • From mobile
  • Jan 26
  • by anonymous
  • #998035

I have called ditech for months to resolve a problem. I have been told that a supervisor will return my call in 1 or 2 days. I have called 10 times and a supervisor has never returned my calls. The reps are very rude!!!! I'm going to refinance my house just to get away from this horrible company.

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Not one representative on the same page. Each call to company is a nightmare over and over. The supervisors are lazy and cant solve issues no better than the service rep. Lamont Young a supervisor does not respond to customers voicemails in timely manner and avoid all calls. I have been told you cant leave voicemails for him when I know you can. documentations of customers call are very poor job performance. when ask to talk to higher managers... Read more

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My problem start when Ditch took over my mortgage from Pacific Union Bank on January 2016,I send my payments on time as scheduled I made the error of sending my payment before the due date they lost my payment destroy the check and claim I was late. This went on for the 11 months with this company Try calling over and over the problem continues .I finialy get copy's of all my payments that I made because of this problems I end up in the ER for... Read more

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I've strongly considered seeking a lawyer. I've set up payments multiple times. A week later I receive a letter saying I owe and get hit with late fees. I try to call and it goes straight to "Eric Grays" voicemail. Who mind you, is extremely rude IF and only IF he ever returns a phone call. I've received other certified letters threating to take my home only to call and be told to disregard. This company is one of the WORST companies I've had to... Read more

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  • From mobile
  • Jan 05
  • by anonymous
  • #985851

Tried to call for last 2 days regarding my mortgage and all you get is voicemail saying that Vanessa Angel voicemail box is too full call back later Goodbye. No hours listed for her when she will be available. Recording says the same at 8AM, 12PM and 3 PM. Is she the only CSR for the company??

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I would like to start a legal actions agains this company. My email address is ffbucci@icloud.com This company is scam, affecting people´s life everyday and we need to do something, they don´t apply payments to the account and have fraudulent administration of funds, also they don´t help to solve problems quickly on purpose to generate problems to the client. I am willing to prepare out of charge court case. This people should be out of business... Read more

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  • From mobile
  • Dec 31, 2016
  • by anonymous
  • #983144

Ripoff takeng money for 13 year no contract you have someone in my house

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