Customer Service

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We had all the documents. I am a teacher very organized type A, and I study the lists of proof of residency. I had a sheave of the desired docs such as three different banks, renter agreement, letter of verification, govern ment mail with envelope, tax form, pay stub with address from govt job, plus proofs of identification. They seem to specialize in attitude here. What was hurtful was this particular gal knew I knew her from C street and back then she told me, you go to Benning to renew and they go really easy on you there. Ok so a year or so later I see her here and she is like the others here trying to be very obstructionist. Cant see the letters on the screen? Ok, go home, you need to see the optometrist. Very impatient. No this document invalid, this is, that is. They all are...Then gives you the infamous checklist like I've never seen it. You need documents from this list! Okay! I point the bank statements from this month, see here? Its got my name, address, and most recent. See this one? She says, oh where is the apartment number? I say they dont do that anymore, list apt numbers, generally. She almost kicks me out, as I pick through my documents and say look this matches the checklist...Then sort of rank and impatient, she asks, well why didnt you tell me that before? If you updated address last year then fine. I'll process it. Very not accommodating. And yes my photo looks like its really my face all stressed out. She wouldnt let me reuse the photo from last year even if it was taken just last year. Didnt offer to let me see the photo she took either until after she gave me the receipt! And then yes, you wonder why she might freak you out? Purple shaved hair, TWO pairs of glasses on, one for vision, another for "protection", a plastic FACE shield, NOSE mask, and behind a plexiglass window, too! And she karened me twice about my mask not being above my nose or needing to put back on. She almost like wanted me to take photo with mask on! Very weird and bizarre experience. How do they create a petty officer work force like this? Why does the guard seem bemused by it? We are not their live reality TV show! Sheez. The scary part is this situational interviewing allows all kinds of arbitrary judgments and it seems sort of harassing. I guess maybe that explains how just outside along Benning Rd you see more Maryland license plates than DC. Might be easier to buy a cheap car and pick up your license there. I know a lot of people feel challenged about the fickle attitude of these reps. I bumped into an acquaintance inside and she was told she had to come back. So I should count my blessings they let me through today. Maybe standing outside in the rain for an hour waiting in line wasnt so bad after all....
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  • In person
  • Validation of result
  • Unwilling to match documents provided to checklist
  • Interpret the checklist to challenge what you provide
  • Arbitrary and testy

Preferred solution: Less situational interviewing, balance with AI coordinated tracking

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