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Verified Reviewer
| map-marker Matagami, Quebec

Poor Offers and services for Northern Quebec

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Original review Nov 20, 2022
I live in the northern region of Quebec. Trough their website they have great offers for the rest of Canada. I got hooked up 2 months ago but since i live in Northern Quebec, i was not able to get on the only offer they were giving for Quebec. In my area, only the 250mb and 1g is available. Their offer was 69.99 monthly for 500mb. They did give a 15$ off but that was nothing near what i would have saved if i could have the proposed deal. Another thing, i live in a small appartment block where everybody is using the same service. Since everybody is on the same wifi channels, Wifi connection is really poor. 90mb to 120mb ( The Support always said "you have to hook up your computer with a cable to ensure the connection is good" I did, and since im getting 250-260mbs when hooked up, "The internet is working fine". So there is nothing they can do. Since i cannot control which channel my Wi-Fi is on, its always interfering with the 3 other apartments around and not able to get a decent Wi-Fi connection. Yes, 5g connection is capable do provide the same capabilities and speed as the cable connection when configured right. But since they don't track what is installed and where like other big companies. Wi-Fi will always remain in a poor state due to Channel conflicts. And because im Northern Quebec, there is no other "good" providers out here. Thank you for my Ted Talk.
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  • Decent hardware
  • Stable
  • No deals
  • Tech support has their hands tied

Preferred solution: I need internet. Nothing i can do since there is only one good provider here.

User's recommendation: Make sure you look at deals on their website to be able to Haggle a little bit.

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