Disneys Hollywood Studios Reviews

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Tickets

So we purchased tickets to Hollywood studios for April 11, we cannot get a reservation for months to Savi workshop. This in entrapment we are so upset. You can't get any access to rides/savi workshop or Oga Cantina. Scam! Entrapment! taking our money

User's recommendation: TRANSPARENCY/don't sell entrance tickets.

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ID
#2453307 Review #2453307 is a subjective opinion of poster.
Loss
$300
Preferred solution
Let the company propose a solution
New Reviewer

Avoid Rise of the resistance - new Star Wars ride

Hi, This letter is from a disappointed parents with a child who recently visited Star Wars - Rise of the Resistance ride. Id like to start my email by praising Disney for doing a good job putting together the new Star Wars Area. I just want to say its pretty impressive and we are all pleased. The millineum falcon despite of 2 hours wait is really really worth it. My daughter had a lot of fun on that ride. My concern is about the ride called Rise of the Resistance which really ruin our visit to Hollywood Studios. We really didnt quite get it why change the traditional falling in line to the ride and changing it to boarding the group and getting a group number and waiting for your number to be called via your phone app. What I can tell is, whoever came up with this idea is so stupid and should get fired. As Ive stated earlier, we dont mind falling in line for 2 hrs or more as long as we can experience the ride. We got in the park at 7:30 and we immediately "join the freaking boarding group" and we got group 146, my daughter insisted that we wait and we go for the ride. Around 7PM when we approach one of the employee and she said that we can still ride as they only stop boarding group 148 and above so we went ahead and immediately waited. At group 142 they stopped accommodating people in the ride. My daughter was so disappointed as we come here every year and this is the first time I've seen my daughter so frustrated. I mean really we paid a lot of money and we don't care if we need to wait 2 hrs to fall in line but to tell my kid and us that we can't ride without any explanation except for again " one of the stupidest idea from a Disney person to do Join the boarding group, that is unacceptable. Im not the only person tonight that had this experience and so I promise that Im going to distribute this email to whom it may reach in Disney. I cant allow to see my daughter so disappointed as we made Disney a tradition. This bad experience will not let us stop on coming to Disney but I just want to make sure that someone from Disney can hear this concern. By the way we are not the only people who got disappointed that night but many many other customers. I really like to see the changes hopefully next year when we come back as I do think Star Wars area will be one of the favorites for Disney visitors. Im hoping Disney will make some changes on that new ride and hopefully fire the person/team who came up with that idea. Such a stupid idea!!! Thanks Chris
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ID
#1745234 Review #1745234 is a subjective opinion of poster.
Location
Southwest Orange, Florida
Reason of review
Hi, This letter is from a disappointed parents with a child who recently visited Star Wars - Rise of the Resistance ride. I’d like to start my email by praising Disney for doing a good job putting together the new Star Wars Area. I just want to say it’s
Preferred solution
Let the company propose a solution
New Reviewer

A complaint

Hello my name is Jacqueline yesterday I was in this park and I went down with part of my family to toy story we stoped to take a picture in the entrance with the cast photographer we asked if she could take us a picture with are phone but forgot to tell her please could you take us a picture and she kind got pissed off and told us how do u ask and I said sorry please could you take us a picture. I these point I was kind of distraught because we don't know well how to speak English but I do understand it then she did take us the picture and them with her camera at this point I tried to ask her to give me the photopass card that I didn't had with me that day and she yelled how did you get in the park at this point I was so nervous and embarrassed and she yelled again the same and in these point I told that my family was in the other side of the park that they had my card. I just wanted to cry I felt so bad and mistreated and my family this is the first time I had this really bad experience in any park. This was the first time I took my mom and dad to this park and should had been a good time. suramis_2000@***.com
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ID
#1714680 Review #1714680 is a subjective opinion of poster.
Location
Southwest Orange, Florida
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

The *** that works at disney studios

she is a real *** abusing customers by threatening them by calling authorities and people feel like prisoners because she calls the cops on them and she wants them arrested she is against customers and she is a *** that refuses to help customers and i hope she gets fired and also she has an employment that she works as an employee there and she refuses to bring back toontown and other online disney games walt disney never wants anyone to call authorities on customers he wants them to be served like real customers do not like prisoners she wants them arrested
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ID
#448476 Review #448476 is a subjective opinion of poster.
Location
Florida City, Florida
New Reviewer

The *** that works at the disney studios

She threatens customers by calling authorities on them if they did not give the adult the phone and all oppose her in disagreement I hope she gets fired and never come back and lives on the streets because nobody should ever threaten customers like that that is customer abuse and she is against helping customers and she also is a customer hater she hates customers all she ever does is wants them arrested for wanting services it is pure *** and unfair and selfish and she is a real *** treating customers like prisoners by calling the cops on them she needs to die and go to *** and never revive also walt disney approves customers to be served never abused by employment
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ID
#448469 Review #448469 is a subjective opinion of poster.
Location
Florida City, Florida

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