Disneys Grand Californian Hotel And Spa Reviews

MasterEd, the original complaint was that a Staff Person was rude to them (and that they were given misinformation by another staff member which led to the entire incident), not just that they were inconvenienced. This person feels they deserved better service than that, and I agree.

Are you just a troll MasterEd? ...Because I can't think of another reason why you would defend rude behavior from a customer service person employed by a company you are PAYING for services. Or is it that you just want to feel important by tearing someone else down. Perhaps it is you who should "TAKE RESPONSIBILITY FOR YOURSELF".

Or at the lest think about someone other than yourself for a change. I'm in the service industry. I know how difficult it can be. Particularly when customers are unreasonable.

BUT THIS WAS NOT THAT. I hate it when someone I pay for services starts giving me an attitude. That's when I'm done talking to you and start asking to see your supervisor. No matter what the situation, an attitude like this is never acceptable.

This Bernadette person was there to do a job, and if she can't do it without being rude than she needs to be replaced. Period. At my company that would be an instant fireable offense. And no matter what the circumstances, I can't imagine copping an attitude like that with a customer.

Take the high road Bernadette. Her response should have been "I'm sorry this mix up happened, let me see what I can do to help you solve it", rather than a big symbolic middle finger to the customer. I think that some employees get so rapped up in their company that they start to feel they are above their customers (rather than that both parties deserve equal respect). I see this happen with Disney employees often.

And customers need to be given a little leeway when they feel slighted or mistreated, as they are usually responding in visceral or emotional way to the situation. While there is never an excuse for customers to treat service people in a rude manor, they do have the right to complain when they feel they were not treated right, and customer service people should always respond in a sympathetic way and try to help the situation, rather than make it worse with a condescending attitude. Think of how different the original vacation would have been if his story was instead "I got stuck trying to get back into the park due to a mixup with a cast member earlier, but Bernadette jumped into action trying to find ways to solve the situation for me. She started making phone calls suggesting solutions until she helped me solve they problem.

The whole time she made be feel welcome and appreciated as a guest. I can't wait to return next year!" That's the story I would have liked to have read. And perhaps even MasterEd would like to read that story too, if indeed he is a human being and not a Russian Propaganda Troll-Bot. Are you a human being MasterEd.

Does anyone have a CAPTCHA he can solve to prove it? :)