Florida G Xqo

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Verified Reviewer
| map-marker Frankfurt, Hesse

Host payments

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Title: VRBO Review: A Disappointing Experience with Lack of Trust and Support Rating: I recently had an unfortunate experience with VRBO, and I must say that the company did not live up to my expectations. As a customer who values trust and reliability, I was disappointed by the lack of transparency and support provided by VRBO. The issue began when a customer withdrew their credit card payment. Naturally, I promptly reported this to VRBO, hoping for a swift resolution. To their credit, VRBO acknowledged our complaint and initiated a review. Eventually, we were relieved to see the funds returned to our account. However, our relief was short-lived, as just a few days later, VRBO inexplicably withdrew the payment once again from our bank account. To make matters worse, we received no explanation or communication regarding this unexpected action. Despite our repeated attempts to contact VRBO through letters, our inquiries were blatantly ignored, leaving us frustrated and without any answers for weeks. Perhaps the most concerning aspect of this ordeal is the lack of available communication channels. VRBO's unavailability by telephone is a significant drawback, as it hinders the ability to promptly address urgent matters. It felt as if VRBO deliberately made it difficult to reach out and resolve the issue at hand. This lack of accessibility and responsiveness is deeply troubling and raises questions about VRBO's commitment to customer satisfaction and support. Furthermore, the fact that VRBO is not adequately protecting hosts is disconcerting. Hosts rely on platforms like VRBO to provide a secure and trustworthy environment for their customers. However, in this case, it appears that VRBO failed to fulfill its obligation to protect the interests of hosts, leaving them vulnerable and unsupported. In summary, my experience with VRBO has left me with a sense of disappointment and frustration. The lack of transparency, unresponsiveness, and the inability to contact VRBO directly has seriously undermined my trust in the company. As a result, I cannot recommend VRBO as a reliable platform for hosts or customers seeking a trustworthy vacation rental experience.
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Ash C Pxj

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Verified Buyer
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Verified Reviewer

Ripped me off for $2,500

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Discovr Bookings - Ripped me off for $2,500
Discovr Bookings - Ripped me off for $2,500 - Image 2
jonathon@***.com Jonathon Parker pitched me and I fell for his nonsense and paid 1/2 of the $5,000 and then he jerked me around for a year and delivered nothing. Yes, nothing. He appears to be a con man and does this over and over. Just another cheap price of s Here is the last phone number I have for him. +61 4** *** ***
View full review
Loss:
$3
Cons:
  • Are cons

Preferred solution: Full refund

User's recommendation: Do not waste your time or money, they are frauds.

2 comments
Aaniya Zcb

Please reach out I am also looking

Aaniya Zcb

Hi I am looking for Darren also What are the last 3 digits of his last number You had for him.

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Anonymous
map-marker New York, New York

Renting a house in VRBo

Never rent with VrBO you will have your worst nightmare, I rented an apartment in NY for 5 months. While I was there we had an extreme severe mice infestation. In only one of the nights, there were 5 mice killed on the mousetrap. They were screaming the hole night because they were half alive and half dead s in our room. We were there if our two small kids . After 4 nights of mice infestation, we decided to leave the house. I called Vrbo for support for many times. I had to stay for more than 10 hours in phone calls and their help to me was just saying pay the hotel by yourself, rebook a new property by yourself, and they promised to reimburse me. The problem was that the new property available costed 52,000.00 Dolores and my credit card just don't allow me to do this rebooking. The whole lesson is to tell that if you rent a house with VRB O YOU ARE *** UP ! YOU ARE BY YOURSELF!! NOBODY WILL HELP YOU EVEN IF YOU HAVE ALL THE PROOF, PICTURES, CONVERSATIONS . NEVER USE THIS RENTING PLATFORM! IT IS A NIGHTMARE!
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User's recommendation: not reccomend

1 comment
Aaniya Zcb

Hi I am looking for Darren what was the last number you had for him?

Christina M Zlo

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Verified Reviewer

Did not meet refund promises - avoid this organisation

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Updated by user Sep 26, 2021

I raised a report with ASIC Reference Number: 9780**** but as Discovr refused to respond to correspondence the matter was simply dropped. Apparently the amount was too small, even though collectively with all the other businesses similarly affected, it amounted to a...

Original review Aug 27, 2021
Back in 2016 I signed up to Discovr's promoting themselves as a booking service and promising a full refund of the joining fee if we didn't achieve a certain level of bookings in a certain time). In any event, no bookings ever eventuated, and neither did my refund. I've since found many others similarly treated, even as recently as this year.
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Loss:
$330
Cons:
  • Threatened legal action for sharing my experience
  • No refund
  • Numerous empty promises

Preferred solution: Full refund

User's recommendation: Avoid like the plague.

6 comments
Aaniya Zcb

How can I reach out and find all these people? Class action The debt he has to my company would make this viable to be looked at by ASIC

Guest
reply icon Replying to comment of Aaniya Zcb

Hi Aaniya You can contact me at lonice@***.co.za - if you want to take this further. ;0] Lonice

Guest
reply icon Replying to comment of Aaniya Zcb

Hi Aaniya……just use the ASIC reference number I posted in my updated comment because they should still have al, the details I provided. If they don’t, I still have saved all the correspondence and happy to share it with you as I’m sure would all the other companies that were ripped off. Chrissy

Christina M Zlo
reply icon Replying to comment of Guest-2356680

Sorry, I just realised the ASIC reference number to which I referred won’t help as subsequent to my original post ASIC advised they cannot deal with this matter. However, I did then raise a complaint with the ACCC and, going through my old correspondence just now, see that the investigator at the time actually asked me to share my reference number with anyone else progressing a complaint against Darren Mathers so it can all be collated.

I’ll spell out the reference number in words as it appears this site partially blocks numbers.

So my ACCC reference number is (and please insert actual numbers after the “REF”) is as follows: REF two zero four six nine eight five. Let me know if you need anything else and how you get on.

Christina M Zlo
reply icon Replying to comment of Guest-2356680

Just thought I'd also share the ACCC investigator's name and contact details: It was Claire Biesot and her phone number (excluding the Australia country code) is zero seven three eight three five four six six five.

Aaniya Zcb
reply icon Replying to comment of Christina M Zlo

Thanks so much I have screenshot the info and will call the accc this week. I was just about to respond with .

Oh no! I can't see your email or the accc number however you got me in the end. Thanks so much. From what I understand he has left the country.

Unsure what to do now. Other than report this.

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Lonice w

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Verified Reviewer

Non responsive, refund????

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Darren Mathers and Discovr Bookings promised us a 4 x ROI or all our money back. The project hasn't even launched and I cant get hold of them. they are unresponsive. How will we get our investment back if they don't answer any of my messages?
View full review
Loss:
$1302

Preferred solution: Full refund

User's recommendation: Don't get involved!!!!

2 comments
Guest

Well, it seems as though Darren is still up to his old tricks of making refund promises he does not keep. My business unfortunately had dealings with him back in 2016 about the same thing and never got my money back either despite his numerous promises to the contrary.

I still have ALL the emails to prove it. I was even threatened with legal action because I called other tour operators to tell them how we were treated.

Aaniya Zcb
reply icon Replying to comment of Guest-2053718

How could we get everyone together to file a demand

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Marie D Urj

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Verified Reviewer

They stole $1,700 from me.

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In February of 2020, I paid $1,700, half of the total estimate for the online marketing platform & SEO plan. The sales pitch was fabulous; the "demo" seemed just what i needed, the salesman was extremely knowledgeable, friendly, insightful, etc., But after they got my money, Only excuses, MANY , many, many scheduled meeting, to see the progress for my business...Often excuses about not receiving my emails, etc. often going 6 weeks without getting a reply to many many emails. when i'd finally get a "meeting" scheduled, i'd plan my entire day around it, rearranging plans and other meetings. Always postponed, delayed, lots of excuses. Eventually, they just quit replying at all.... they are in Australia, so i probably have no legal recourse...
View full review
Loss:
$1700
Cons:
  • Showed absolutely no progress and took my 1700

Preferred solution: Full refund

User's recommendation: Stay away

2 comments
Christina M Zlo

I feel for you and sorry you've lost your money. I'm in Australia, complained to our authorities on the matter here, and Darren Mathers just ignored their correspondence. It seems as though the Office of Fair Trading and the ACCC are toothless tigers here in Australia where relatively small sums of money are concerned, so people like Darren Mather can make a nice little living out of cheating numerous people out of relatively small amounts of money.

Aaniya Zcb
reply icon Replying to comment of Christina M Zlo

I have lost many many thousands and my company I would like to find where he is now

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Tom H Xht

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

International Fraud Company - Stay Away!

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Discovr Bookings - International Fraud Company - Stay Away!
On September 5.2019 we have been billed by a company Discovr Bookings after many emails and phone conversation with the owner Darren Mathers (owner of Discovr Bookings) $2,249.00 for an SEO promotion and promotion of our activities and tours on Discovr Bookings website. A few days later, we find out we have been also charged $49 for a bank transfer fee which we never agreed with. After several weeks of no actions from Discovr Bookings, we have been informed we missed an activation date and they didn't do anything because of that. Because we have never been contacted by them to activate anything (we don't even have any idea what to activate and why), we asked them for a refund. The owner Darren Mathers told us he will handle it and after a few days later when we received nothing we asked him again and he played the same game again, saying he is not handling this, but he will take care of it. Make the story short, we periodically asked for the refund, he is not responding anymore and we never received any refund from them. They took and keeping our money for no reason and they're unresponsive since than. We would like to get our money back all together with a bank transfer fee we never agreed with.
View full review
Loss:
$2300
Cons:
  • International money fraud
Reason of review:
it's a fraud

Preferred solution: Full refund

6 comments
Aaniya Zcb

Same I've lost Thousands

Marie D Yps

Hi Tom, Did Discovr ever give you a refund? The same thing happened to me.

Luckily I paid only 1/2 up front. Still it was $1,700 that they completely STOLE from me.

Tom H Xht
reply icon Replying to comment of Marie D Yps

We have never received anything back from them. I wish to get more people and move forward against this ***

Mark Ugv

Tom I had a similar experience recently. I'm being a little bit more pro active.

Feel free to contact me.... Mark Barbanell info@***.com Contact me.

Tom H Xht
reply icon Replying to comment of Mark Ugv

Hi Mark, is it gmail.com?

Christina M Zlo
reply icon Replying to comment of Mark Ugv

I had dealings with Darren Mathers back in 2016 where I was promised a full refund and, despite many promises, it never eventuated. I raised the matter with ACCC and he simply refused to respond to them and they didn't pursue the matter.

Maybe they will close him down if there are other dissatisfied customers now. When I took this on, I was on my own.

I still have ALL my correspondence with Darren and his associates, so can easily prove what I am saying. I just found some old paperwork and, out of curiosity, thought I'd have a look to see if Darren was still up to his old tricks....apparently yes.

View more comments (5)

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Latifah Al-Hazza

Latifah Al-Hazza is a travel expert who visited over 50 countries. She is also a co-founder of Women's Travel Company and an Emmy Award-Winning travel journalist.

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