filters
state:
Show
city:
Show
category:
Show
product:
Show
Every year I go to my EYE doctor, and every year they have a problem with the bill they give me. They think I am out buying groceries there or something! I had my doctor rewrite the bill twice before they reluctantly accepted it! This year, I don't have the time to...
Read more
1.0
I didn't like
  • Try to upset you into hanging up
Reply to reviews
This is the worse COBRA admin company ever. They were our company's COBRA admin, not my choice, but the CFO liked them for whatever reasons. Discovery Benefits (DB) seldom send out the COBRA notification within the 45 day period required by law and if they did, its...
Read more
#1023803
Reply to reviews
In the summer of 2016 the dental coverage (under COBRA) I had been paying for through Discovery Benefits (DB) was stated to my DDS as "no coverage" when the claim was filed. Multiple calls to Discovery Benefits and to Met Life (ML) took me in a circle with each blaming...
Read more
1.0
I didn't like
  • Takes your money for services and doesnt deliver
  • Promising one thing and not delivering it at all
  • Inflexibility
#1017873
Reply to reviews

Discovery Benefits Debit Card Review

Discovery Benefits
#760972
1.0
Horrible customer service...policy and procedure make no sense ...i hate dealing with this company!!
Comment Be first to start a discussion
Show
On the phone waiting for over 30 minutes. New to Cobra and needed to insure insurance is current. Sent application by mail over a week ago. I was unable to logon on with info supplied by my company. User ID provided did not work . I sent it certified mail and was it...
Read more
#1007513
Reply to reviews
Paid 2 mo premiums in advance. unable to make doctor or dentist appointments because doctors were unable to verify coverage. Was told they were working on it several times in November as well as December. Told I would get refund if i cancelled then to find out they...
Read more
1.0
I didn't like
  • Takes your money for services and doesnt deliver
#992606
Reply to reviews
I've been trying to get reimbursed for an out-of-pocket cash pay office visit from two months ago. I submitted the receipt, jumped through hoops to get my account verified for direct deposit, only to have the claim denied because the receipt I received from the doctor...
Read more
1.0
I didn't like
  • Promising one thing and not delivering it at all
  • Inflexibility
#986494
Reply to reviews
My funds are supposed to be used and available to me (it is my money, after all) until the end of the year (yes, you can carry over $500). But apparently, Discovery decided to shut down my debit card prior to the end of the year ("in preparation for it's end of the...
Read more
#985905
Reply to reviews
Their website is outdated and their customer service is not helpful at all. It seems like 2 people work at this company or something. I got locked out of my account and every company has a password and user name recover system. NOT this company. You have to call...
Read more
Anonymous
Anonymous

Worst company in the world. They are chosen over anybody else due to their low cost to employers at the cost of worst services! The customer service rep who takes your call wi...

Anonymous
Anon

I have been trying to cancel my cobra account. They will not do this for me over the phone - it must be done via email, but I email the termination form and they do NOT proce...

Discovery HSA is the worst ever...was on hold for 45 minutes...Finally hung-up! My card with MY MONEY is ALWAYS ob hold for some *** reason. I hate this company! My next complaint will be with my employer's benefits administrator about Discovery...
Read more
Anonymous
MedicalExpenseAccountEnthusias

It sounds like you DON'T have an HSA. You should probably learn the type of medical expense account you have before you have a *** fit on the internet and whine like a baby. W...

#947765
Reply to reviews
I had a claim that the service date was from last year. I just received the bill because of insurance denials, etc. I am now responsible for the balance of $349. NO problem because I have my flex spending balance of over $700 to cover it. NO! It is being denied...
Read more
Anonymous
Anonymous

The date of service is a Federal regulation, not something the company decides. If you have issues, talk to your local congressman.

Anonymous
Anonymous

Let's start off with the bad news first. The bad news is that you can't pay for services rendered in prior years with this years FSA dollars. That's just how FSAs work. These ...

1.3
#935390
Reply to reviews