Anonymous
map-marker Sarasota, Florida

I didn't receive the confirmation number , they have no phone number, the help center need the booking confirmation that I didn't receive, They already charged my credit card...

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I didn't receive the confirmation number , they have no phone number, the help center need the booking confirmation that I didn't receive, They already charged my credit card... I red on line that is a scam company!

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User's recommendation: Don't use this company

Mathias S Nns

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dammage contract DC-747****

Discover Cars - Dammage contract DC-747****
Discover Cars - Dammage contract DC-747**** - Image 2
Discover Cars - Dammage contract DC-747**** - Image 3

Hi,

I sent you an email regarding damage in Italy. Here is the contract number:

DC-747****

Did you receive my email?

You can contact me at this address, please:

mathias.schmid@***.com

Thanks in advance.

Best regards,

Mathias

View full review
Loss:
$796

Preferred solution: Full refund

melanie d Tci

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Schaarbeek, Brussels Capital

Opgelost

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Ik was alle mailverkeer kwijt van een auto die ik geboekt had. En vond niet meteen een mailadres waar ik de vraag kon stellen. Jullie hebben me meteen in contact gebracht met de juiste instanties en discovercars heeft meteen de voucher gestuurd.

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ANGELOS P Thr

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Verified Reviewer
| map-marker Athens, Attica

Full Refund

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I contact you asking for your help because for some reason the "DiscoverCars: File a claim" platform does not work so I have no way of submiting my request.

I had booked a family trip to Warsaw in April for which, in case of cancellation there was a possibility of a full or partial refund depending on the time of cancellation. My booking number is DC-749**** and I was charged with 69.55.

The night before our departure, our 21 months old baby was admitted to the hospital due to a serious health problem.

Therefore our trip was canceled and I applied for a refund where I was refunded 34.88. I am aware of the cancellation policy, however due to the extraordinary event and the seriousness of the situation for which I have all supporting documents at your disposal (hospital logs etc.), I herewith request the return of the remaining 28.67 either to the credit card with which the reservation was made or via PayPal.

Thank you

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Andrej S Vgj

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Verified Reviewer
| map-marker Twickenham, Richmond Upon Thames

A claim

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I couldn't upload necessary documents on a claim form. Everything was sorted by email and got a refund.

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Andrey K Tzk

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Verified Buyer

Company canceled my reservation without any reason

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Discover Cars - Company canceled my reservation without any reason

I booked with them back in January 19 a car for $114 with a company called Surprice . When I got there on March 30 that company told me that they don't have the car I booked and canceled my reservation .

I called Discover cars to help me and they sent me to another rental spot that didn't have a suv (I was with my whole family ,so I needed a big car ,that's why I booked almost 3 months in advance). At the end I had to book a car myself for 850 euro.

Discover didn't help me and I ended up loosing a lot of money. I will never book with them again !

View full review
Loss:
$793
Pros:
  • Answered the phone when i called
Cons:
  • No help

Preferred solution: the difference I ended up paying ,because of the issue $793

User's recommendation: never use this company !

Lee-Ann D Bod

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lisbon, Lisbon

Car hire not received

The flight was delayed. There was no shuttle to pick up the car.

The car was not received.

Another car was not offered. I am now stuck without a car.

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User's recommendation: Will not recommend to future customers

Anonymous
map-marker Athens, Attica

Probleme

Hallo.

Wir hatten Probleme mit unserer Karte bei der Ankunf, da im Internet gestanden ist, dass unsere Karte akzeptiert wird, aber sich dies leider nicht bestätigt hat. So wollten wir mit ihnen Kontakt aufnehem, was sich als sehr schwirig bewießen hat und sehr unhilfreich war. Am Ende musstem wir nochmals eine Versicherung von über 300 abschließen um an ein Auto zu gelangen, von welchem nie die rede war.

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Anonymous
map-marker Wolverhampton, Wolverhampton

Jamie watkins

Updated by user Jun 18, 2024

I was very surprised I got a reply within hours when I had tried multiple different options but they all failed PISSED came through and solved it for me

Original review Jun 15, 2024

hi to whom it may concern you have taken a deposit for a car and not sent me any confirmation what so ever no order nothing how am I meant to arrive in the USA and not know I have a car confirmed

my pick up date is the 31 July Tampa and drop of date is the 12 august Miami please send me some sort of email to confirm

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User's recommendation: Don’t use pure headache

Keo S Nij

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Verified Reviewer
| map-marker Miami, Florida

CROOKS

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Original review Feb 27, 2024

This web site took my money even though I canceled my reservation!!

DC-722****

Worst customer service in the world, i wrote to them in 3 different languages and they either don't read it or play dumb!

View full review
Loss:
$68
Cons:
  • Took my money even tough i canceled my reservation

Preferred solution: Full refund

Diana P Itd

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Verified Reviewer

Car Rental In Salerno Italy

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We just booked a rental vehicle for pickup in Salerno Italy on May 16, 2024 at 3:00 PM.

Confirmation number

165848****COUNT

I noticed that the name on the account is "Mr. " but should be "Mrs.

"

Can you please change the prefix of the name to "Mrs." Diana Porretta

As well, can you tell me exactly what insurance cover I have with this rental.

I opted to may for

the Full Cover of ($ 87.48 CAN). What is the deductible and what is the total amount I am covered

for with liability, for example if some gets hurt?

Thanks

Diana Porretta

View full review

Preferred solution: Need correction made on Rental car reservation. It shows "Mr. ", but should be "Mrs. " Diana Porretta As well, please let me know exactly what Insurance coverage I have? Collision damage, Liability damage, what is the deductible if any?

Travel Expert Talks

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Top travel tips during the Covid-19 shared by a travel journalist: 1. Research the destination; 2. Check safety measures; 3. Check the airline’s policies; 4. Download the airline’s app; 5. Double check your reservation; 6. Build flexibility into your travel plan. In this interview with a travel expert you can learn how to travel safely, how to book online, how to refund a canceled trip.

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Latifah Al-Hazza
Latifah Al-Hazza

Latifah Al-Hazza is a travel expert who visited over 50 countries. She is also a co-founder of Women's Travel Company and an Emmy Award-Winning travel journalist.

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