Discover Bank
Reviews and Complaints
Balance
User's recommendation: I don’t have a recommendation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFinal settlement of Credit Card debt account closed in Nov.2017
Stop payment on my Discover card
User's recommendation: I'm sickN/A yes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Greenwood, DelawareBeen locked outta my account for over 2 months and can't assess my 3000$
- There broke
- Dont bank with them
Preferred solution: Full refund
User's recommendation: This bank is broke and make all their money off of us
Payments
User's recommendation: Don’t get a Discover card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFailure to investigate and contributing to fraud
I notified Discover Card when I found a charge that should have been refunded. At first, Discover seemed genuinely interested in resolving this matter. They notified the vendor, PrettyLitter, who replied to this dispute with another person's personally identifiable information - Who is Dana Duckworth of Allen, Texas and why did PrettyLitter reply to my dispute with her information? Why did Discover find Dana Duckworth's transaction details as acceptable to deny my dispute?
Discover replied to my dispute with a 10-page response via mail. In this response, Discover accepted Dana Duckworth's transaction information that had nothing to do with me and granted the chargeback in favor of PrettyLitter. When I questioned Discover about Dana Duckworth, they pretended to be dumb and insist that Dana Duckworth's transaction information does not exist in their records.
After sending FedEx confirmations to Discover in an attempt to win this dispute, Discover's customer service insinuated that I was lying and refused to grant the refund no matter what documentation I provided. Finally, PrettyLitter acknowledged receiving my return but asked me to drop my dispute before they will issue a refund. The people at PrettyLitter think the American public is stupid!
As a 33-year customer of Discover with perfect credit score, I am looking forward to the day that Discover apologizes for treating me like *** and wasting over 4 hours of my life defending an unsolicited charge.
The big problem here is that Discover Card accepts false information from vendors in response to chargebacks, and doesn't protect their cardholders from fraud.
- Horrible customer service
Preferred solution: Full refund
Need to change the monthly debit
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Greenwood, DelawareBeen locked outta my account for over 2 months and can't assess my 3000$
- There broke
- No money
Preferred solution: Full refund
User's recommendation: DONT BANK WITH THEM THERE BROKE
To see IF the Funds had been deposited into the account
User's recommendation: No reply has been received it to a simple question
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Brooklyn, New YorkCustomer service staff
User's recommendation: Be careful baying anything on line, make sure everything is correct before submitting
How fast I get a new card and issues are resolved.
Preferred solution: Anew Discover card $$238
User's recommendation: Good
Lost my card. I need a new Discover card issued
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad Experience
This bank is very good at taking in money and that's it. I opened both a savings and a money market account.
A couple of months after opening, I lost access to my online banking and the telephone message I got was that a business decision was made to close my account. Spoke to 7 or 8 different CSRs and was told that my account was either closed or suspended under review depending on who I spoke to. One csr told me that one of the accounts was definitely closed and a check would be sent to me. It took hours before I finally got a supervisor who can't do anything to unlock my account.
She said she would investigate and call me back. Meanwhile, I have no access to my money. I called today to find out the status of my account and the csr told me that the supervisor is not in the office and that I will get a call back from the supervisor when she gets back in the office. Today is Friday, 12/23/2022.
Again, still can't access my funds. I requested them to transfer the funds (over 150k) to my linked account but they said no one on duty at Discover can do it. They said if I request to close the account, a check would be sent to me within 60 days.
Those poor CSRs must be getting a lot of angry customers. Stay away from Discover.
- High interest rate
- Poor customer service
Preferred solution: Full refund
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chicago, IllinoisVery unhappy
User's recommendation: Absolutely NOT!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReclamo
Preferred solution: Deliver product or service ordered
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