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I am really disappointment that I had such a bad experience with them, and I have never left a bad review about a company but I feel I need to share my experience. I was ordering water bottles for my company, and a representative talked me into ordering 120 instead of...
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1.9
I didn't like
  • Delivery
  • Change of delivery date no prior notice
  • No willingness to help
#1024521
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Awful customer service and bait and switch with production timelines. It took 7 days after paying to get a proof then their promised delivery date (after you've already paid) gets pushed back 20 DAYS. They try to get you to then pay for expedited services to meet your...
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2.3
I liked
  • Good prices
I didn't like
  • Dishonest
  • Change of delivery date no prior notice
  • Slow artwork turnaround
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Discountmugs - I am very Disappointed
Discountmugs - I am very Disappointed
Order Number: DM2581916 I made my order online. Customized Polo T-shirts logo imprinted in the left sleeve. When I received a proof for approval in my email, I denied because the imprint was in the front. I called CS and reorganized my order with the logo imprinted on...
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Discountmugs Customer Care Review

#928025
1.0
Discount mugs has been the worst experience. The supervisor Lucy is the worst they come. Very rude and insulting. I placed a reorder for 12 shirts, 1 color imprint only and still waiting and its been 12 days. My company constantly places orders on a continuos which brings business and the way we were treated today by Lucy will be known to others.
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Discountmugs Mug Review

#911897
1.0
Worst service ever send me wrong mugs charges 2 times and print was smudged. Don't want to do anything about that
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Baseball Caps Review

#878847
1.0
Had been doing business with discountmugs for sometime. Had a printing issue. Sent my product back. Never got a refund. Customer service is aweful. The person whom printed our order should be fired. No quality control. Ill be going to my bank today to dispute the money they owe. If u use this place at some point ull be sorry u did!!!
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Discountmugs Mason Jars Review

#788140
I am not very thrilled with this company. First they charged my card twice, then i ordered 12 cases of 12 mason jars and they only sent me 12 jars....
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I wanted to order some custom mugs for a party, and of course only thought of it with about 10 days to the party. I visited various sites and made many calls- everyone said it was too soon and that they could not fill an order so quickly. Then I came across discount...
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Tried to place an order for some pens. My rep kept asking me if I needed to order anything else - saying he was used to $5K-$10K orders (sorry, my order is only $300). Obviously it wasn't worth their time... After my rep kept my order in "art delay" for three days, he...
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2.4
I liked
  • Prices
  • Selection
I didn't like
  • Crappy managers
  • Having my order ignored
  • Customer service
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I ordered 50 glasses, and 100 shot glasses for an event I was hosting and the estimated delivery date was the 9th. Not only did they change the estimated date on me a day before my event, they also sent my singular order in three pieces, that still haven't arrived yet....
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1.4
I didn't like
  • Change of delivery date no prior notice
  • Delivery
  • Dishonest
#972002
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Zero stars. I ordered 800 tote bags online. Their website did not pick up my order, or artwork and charged a random amount of almost $500 to my credit card. I spent 45 minutes talking to Jendy who promised me that my order would be delivered on a specific date. I...
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#963384
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Placed a small and simple printed stadium cup order and its been nothing but problems with their customer service and their very poor service art team that is unresponsive and inaccurate. I have been lied to over and over and the cups will be useless since now that we...
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#959569
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I ordered fifty over priced flash drives, six of which didn't work. It took me a while to find this out as I was using these as the need arose, but you can only submit claims within a month. They were unwilling to work with me on replacing just the six broken drives so...
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1.0
I didn't like
  • Customer service
#945173
Reply to reviews

Contact Discountmugs

Headquarters Address:
Bel Inc.
Discountmugs.com 6905 NW 25th Street
Miami, FL 33122
Phone:
(800) 569-1980
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I ordered 75 custom logo pint glasses for our homebrew club. The logo ordered was in burgundy. 75 glasses with translucent, streaky, pink logos arrived. One had scuffs and this made me suspicious. Hand-washing them ALL with a simple plastic scrubby sponge scraped...
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