Daryl d Izo

Horrible!!!

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Ordered a replacement mud tire for my truck and received an All Terraine tire instead.. have been calling them for 3 days trying to get return labels and have yet to hear anything back from them!!! Horrible horrible service!!
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Reason of review:
Not as described/ advertised
Anonymous

Got exactly what i ordered

Discounted Wheel Warehouse - Got exactly what i ordered
I see alot of negative reviews and i honestly had a good experience with them. I went on the website and found a wheel and tire package i liked and ordered it. It took about 3 weeks to get here wich is a little long but for them to come mounted and balanced was a plus. When they came and i took them to get put on it was just that....putting them on and that was that. The price was definitely better than other places. Guess i was lucky
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Reason of review:
Fast order processing
Anonymous
map-marker Grand Junction, Colorado

Horrible customer service

Had purchased a couple different sets of rims and tires over the years from them and I must say that each time their customer service got worse and worse, the last deal many of the items they have listed not in stock they change the price three different times change the shipping quote three different times and then the sales representative gave me a sob story about her life, guilt me into buying at this point I will never buy nor recommend DWW, I got a really sick *** set of nice 35 inch rims and tires from the local discount tire bill meet or beat any advertised price just asked them !!!

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Reason of review:
Pricing issue
Phillip S Hgb

Very poor customer service.

Ordered a set of wheels which required special lug nuts. Shipped the wrong lugs with wheels. Have contacted customer service several times. Three weeks later DWW still has not shipped the correct lugs. I found some locally and asked for a credit. To date, no response. The only conclusion that I can draw is that the company has little interest in customer satisfaction. I will spend my dollars elsewhere.
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Anonymous

Zero Customer Service and False Shipping Info

Zero customer service (I mean zero, you can't get anyone to pick up a phone, answer an email, or live chat), in stock and shipping estimates are not true, and if you're not happy and cancel your order, fine print says a 20% cancelation fee PRIOR to shipping for their troubles.

Here is my timeline which I was preparing for my credit card company so I could dispute the charge for merchandize not received.

Timeline:

2/10/18: Order# 206XXX placed on line, item showed in stock, received order receipt email confirmation same day.

2/11/18: checked order status on DWW website and found no information

2/12/18: checked order status on DWW website and found no information

2/12/18: Replied to order receipt email, sending question to DWW at orders@***.com and asked why there was no information available. (No reply)

2/13/18: called DWW customer service at 1-80*-901-****, spoke with rep who said that order was stuck in their system, but she said she pushed it forward and said it should be fine now.

2/15/18: Received email from Eddie L. at DWW saying item is in stock and should arrived within 7-10 business days. (10 business days would mean order would be received on 2/27. According to their 4-5 day shipping time, would expect shipping notification by 2/21, date missed.

2/15/18: Received email from DWW saying the order was at Phase 2, saying product was in stock and ready to ship within 1-5 business days. (5 business days was 2/21, date missed with no email to indicate the item has shipped)

2/15/18: Received email from DWW saying order was at Phase 3, saying credit card is being charged.

2/20/18: Received email from DWW, saying order was at Phase 4, product is being pulled and will get another email when product is shipped out. Email include note saying if product is not in warehouse, it can take another 1-4 business days. (4 business days is 2/24, date missed)

2/21/18: Sent email to Eddie L. asking for status as I ordered the item on 2/10, but as of the email on 2/20, it still had not shipped, and requested an estimate. (No reply).

2/21/18: Went to DWW website and sent email requesting status through their contact us form, providing email. (No reply)

2/21/18: Went to DWW website and started Live Chat, started chat only to be informed that no one is available.

2/22/18: Called 1-80*-901-**** was on hold for approx. 20 mins. Someone answered and I told them I was checking on order status, they took order number and put me back on hold and never came back. 10 minutes later, the call went to voicemail.

2/22/18: Went to DWW website and started Live Chat, started chat and appeared to chat with a Rep and provided order #, after a few minutes of waiting, chat ended and was asked to provide email address so they could respond as soon as possible. (No email received).

2/22/18: Went to DWW website and sent email requesting status through their contact us form, providing email. (No reply)

2/22/18: Called 1-80*-901-****, selected ext 110 for Eddie. No answer, straight to voicemail. Was routed to operator where it went straight to voicemail. Left message for someone to call me back about order. (No call back)

2/23/18: Called 1-80*-901-****, selected ext 110 for Eddie. No answer, straight to voicemail. Was routed to operator where it went straight to voicemail.

2/23/18: Went to DWW website and started Live Chat, started chat only to be informed that no one is available.

2/23/18: Called 1-80*-901-****, selected ext 110 for Eddie. No answer, straight to voicemail. Left message with order number, name, and cell phone number saying if someone does not call me back to status this order, I will cancel the order and dispute the charge through my credit card company. (no call back)

2/23/18: Called 1-80*-901-****, selected ext 110 for Eddie. No answer, straight voicemail. Was routed to operator where is went straight to voicemail. Didn’t bother to leave 3rd message.

2/24/18: Went to DWW website and started Live Chat, started chat and asked for status on order, after a few minutes of waiting, received response that no one is available and will send email as soon as we can. (No email received).

2/25/18: Received email which said package is being shipped and finally got a tracking number

03/03/18: Finally received wheels.

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Reason of review:
Order processing issue
Anthony D Dgd

Stay Away from This Merchant

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Would not refund my money or the cost to replace TPMS that never worked in the first place. They sent me on a goose chase for 2 months hoping i'd go away.

They repeatedly lied to me on the phone promising to take care of me but it never happened. I am now focusing my efforts on letting the public know to avoid these guys and find someone else with better reviews.

Ordered my product online and waited a month, called twice to see why "in stock" items havent shipped yet. Finally got them after 2 months. Sensors didnt work at all.

Spent 2 more months asking them what I should do, after trying 3 places who all failed to program them I bought OEM and they worked perfectly.

Tried to send the ones I bought back and they just talked me in circles. So i'm out $450 total and they could care less because they have my money already.

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Loss:
$450
Cons:
  • Being sent on a goose chase
Reason of review:
Damaged or defective

Preferred solution: Full refund

Gpapi H

The honest truth

The tires came in fast and was excatally what I paid for definitely will be a returning coustomer
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Reason of review:
Fast order processing
Maria C Psc
map-marker Fullerton, California

Discounted Wheel Warehouse - Customer Care Review from Fullerton, California

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They will send you damaged product and expect you to accept a discount. Don't fall for that *** make them give you labels and return everything back and get your money back don't waste your time! To even get a new set sent out to you will take additional weeks. Better yet don't waste your time. Make sure you tell them you will do a charge back to even get their attention. If you don't say you will take legal action they wont do *** Only manager is Sarah so don't bother talking to anyone else who claims they are a supervisor bc it is untrue. THE ONLY PERSON WHO CAN HELP YOU IS SARAH AT EXT 705.
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Loss:
$2000
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

Terrible experience

Had a terrible experience with this business. I placed a order for 5 Jeep tires, I received a confirmation e-mail stating the items were on stock and that the transaction was being processed.

Next day received a phone call to let me know that the items were NOT on stock and they were offering me a different type of tire, which I disagreed and ask for a refund. He stated that my credit card WAS NOT been charged. My credit card WAS CHARGED anyway. Wrote them an e-mail and they referred me to customer service who toll me that the refund would take about a week.

After waiting for more than a week and refund, call them again (another wait for about 25 min) they stated that my refund was already process. But I never received it.

I contacted my bank and submitted a claim thru them, it was then that I got my refund, because I got my bank involved. I not, I would have paid for tires that I never received.

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Reason of review:
Return, Exchange or Cancellation Policy
Imani Qks

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

You MUST DO BETTER

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Discounted Wheel Warehouse - You MUST DO BETTER

So I purchased a wheel and tire package from Discount Wheel Warehouse some nice 20 inch Asanti's for my Lexus. Spoke to the sales associates name Micah who convinced me that the tires he was going to send me Nankung GT20 Sports would be just fine because they come with a 40,000 mile warranty and I commute to work.

Seems reasonable right? Will first two tires made my car ride like *** and I had to replace one tire within a week and you know you just can't buy one off tire so that was two tires off the bat. I called immediately to see what they would do to resolve the issue and ensure quality service I was instructed by a young lady named Tristan that I needed to file through the manufacturer after being told to send a text message with a picture of the flat tire titled attention manager to a phone number which I I did immediately. I emailed the manufacturer attempted to call but that's not an option and have yet to get a follow-up by the company.

Here Comes Today February 2nd 2018 I walk in my garage to find another flat tire. No I guess I should have started with I did not receive these wheels or tires till the 15th.

They came mounted and balanced and we're supposed to have pressure sensors I'll tell you what my Lexus isn't picking up any pressure sensors and now I will have to buy a total of four new tires and less than a month of purchasing them and I have not heard from these people!!!! Somebody please help Better Business Bureau or something this is absurd!!!

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Reason of review:
Bad quality
2 comments
Dylann Och

Discount wheel warehouse people are a *** joke.See my review on them. I'm glad I cancelled my order from those piece of *** company.They should be ban by the BBB.

Guest
reply icon Replying to comment of Dylann Och

I did indeed contact Better Business Bureau but have yet to receive any follow-up information. They told me they would contact me in 2 weeks to see if the issue is resolved.

As I'm sure you're already aware the issue has not scene in a resolution and I haven't heard from Discount Wheel Warehouse it pains me to even type their name. I will contact the Better Business Bureau again tomorrow and refer them two more reviews such as yours provided by the site.

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Derrick S Ibi
map-marker Fullerton, California

THIS PLACE IS BAD BUSINESS

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Danny, Thank you for your response on 6/19/2018 at 5:30 EST to the one wheel not fitting. I did additional research on the manufacturers web page to locate a matching replacement wheel and found Wheel Pros. I contacted Wheel Pros and they confirmed the wheels listed on your website as compatible are not compatible with my 2008 CTS Cadillac. I will unfortunately have to return all 4 wheels and 4 tires to Discounted Wheel Warehouse. Please send me a return label for the additional 4 tires and 3 wheels (I am still waiting on a shipping label for the one wheel). I am requesting a refund of $1,237.30, the amount I paid for the wheels and tires. Discounted Wheel Warehouse should be more responsible with ensuring compatibility before selling the product.
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Pros:
  • Never again
Cons:
  • Unprofessional demeanor
Reason of review:
Poor customer service

Preferred solution: Full refund

Jon M Lee

Worst customer service I have ever even heard of

They sent me the wrong wheel. I wasn't mad, I understand mistakes happen.

I thought I would call them and they would send me a return shipping label and exchange it for the correct one, that is not how it went. I called them nine times over the course of four weeks. I talked to several customer service people who told me they could not help me personally but they were forwarding my information to the appropriate person and that person would call me back ,I never got a call, a text or an E-mail, after hearing this for the fifth time I asked for a manager, I was told no one was available but someone would call me back, but they didn't. I finally got the name and extension number of a manager and left several messages that were not returned.

Most of the times I called I was on hold for an average of 45 minutes each time and noboby has done anything to resolve the problem. I hate them.

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Cons:
  • Unprofessional demeanor
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

AWFUL AWFUL AWFUL!!!!!!!!!!!!!!

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THIS IS THE WORST COMPANY THAT I HAVE EVER DEALT WITH!!! THE WORST CUSTOMER SERVICE IN THE WHOLE WORLD!!!!! THIS COMPANY HAS TO BE A FRONT FOR SOMETHING!!! I DON'T UNDERSTAND HOW THEY ARE STILL IN BUSINESS!!! DO NOT USE DISCOUNT WHEEL WAREHOUSE!!! IF SOMEONE WANTS TO START A CLASS ACTION LAWSUIT IM IN!!
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Reason of review:
Poor customer service
1 comment
Maria C Psc

Please do so yall would win if you someone started a lawsuit with these cheap *** They will lie to you ever single day and then not want to help you at the end. As soon as they have your money they don't give two *** about you stay farrrrr away from this place!!

Unhappy C Kar
map-marker Fullerton, California

Don't do it!!!!!!!!!!!!!

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Save yourself the time, aggravation, and money. Do not do any business with this company. I tried to order a set of wheels and tires and it was all a lie. The sales rep Ed/Edgar took my order and say the items were in stock and I should have tracking information within 7 days. 8 days passed by and I had no information. After calling them and waiting on the phone for a customer service rep for about 20 minutes they asked me if my sales rep informed me that the item was on back order and should be in stock in 2 weeks. Ed/Edgar didn't tell me the items weren't in stock. I asked to have the order canceled and they tried to tell me that I would have to pay a restocking fee. A restocking fee for an item I never received. This people must be smoking crack. I told them why would I have to pay a restocking fee on something I never received nor were told that the items were on back order. They put me on hold for about 10 minutes and then said okay that they will cancel the order and I didn't have to pay a restocking fee. They said someone would contact me in a few days regarding the cancellation. After a few days I didn't receive a call and I called them to get the run around after waiting for a customer service rep on the phone for about 20 minutes again. They told me that the refund should've been processed already but, the person that handles it isn't here at the moment. They said the would call me back once they get in. Never received a call. Called the next day and the same bs from the customer service rep. Still no call from them. Called the next day again and the same bs. Thankfully I paid via Paypal and put in a dispute the same day I canceled the order because of the reviews this place had. I tried to give them a chance because of the good pricing but, this company sucks and the BBB has them rated F so don't do any business with these guys. Paypal issued my refund and I am glad for that but, this Discount Wheels Warehouse can kick rocks and I hope an earthquake takes them out.
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Loss:
$1700
Reason of review:
Poor customer service

Preferred solution: Full refund

Aaron F Odi

They suck

I ordered a set of tires on may 9 .they didn’t ship my tire out until June 11. I’m just getting my tires today June 15. This has been by far the worst experience ordering online in my life. Takes 20 min ever time you call them, just for them to tell you they gonna call you back but never do. I wouldn’t recommend them to any one
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Reason of review:
Order processing issue
1 comment
Guest

THEY HAVE HORRIBLE SHIPPING TIMES! ABSOLUTELY HORRIBLE!

I HAVE NEVER SEEN ANYTHING LIKE IT BEFORE IN MY LIFE. YOU ORDER ON A MONDAY AND THEY CLAIM THEY HAVE IT IN STOCK. THEY MAY NOT SHIP IT OUT UNTIL MAYBE FRIDAY. RIDICULOUS.

I HAVE NEVER SEEN ANY ONLINE STORE THIS SLOW. ALSO, YOU WILL ALWAYS BE ON HOLD FOREVER WHEN YOU CALL.