Discounted Wheel Warehouse
Reviews and Complaints
BAD BUSINESS< STAY AWAY
Happy with Product
Worst company ever
- Brutal
Preferred solution: Full refund
Poor costumer service & hard to communicate with and 0
By far this is the worse Wheel company that I ever dealt with.
Before placing my orders I check for poor reviews. Even tho I read all of the negative reviews and decide to go ahead and give them a shot because of the reasonable pricing. Guest what I was *** wrong, this is by far the worse company ever. 1 places my order January 31st they told me it was going to take a few weeks to get my wheels. Sure no problems.
Two weeks goes by and no shipping or tracking number. So I decide to give them a call and guest what trying to get in touch with these people is like trying to screw a rock.
I was on hold for over 40 minutes every time I try to get in touch with them and when finally I get ahold of your sale person his to busy to answer your question or have no idea what happens to your order.
After numerous of phone calls and long time placed on hold, I finally decide to ask why does it takes so long for someone to get to the phone.
So here is the scoop, the store is in California but they use a third party answering system FROM VEGAS. WTF. Really.
Any how two months after I place my order my wheels. Really SMMH. Two *** months ridiculous.
So I cancelled my order, pay a bit more some where else and my wheels are ready ship in less the a week.
See Discount Wheel warehouse that has is done.
To everyone reading my feedback and trying to save a bit of money don't order form this company.
The money you are trying to save is not worth the aggravation and the waste of time being on hold for 30-40 minutes at a time every time you call them.
Stay away from this company. Don't be ignorant like I was and went ahead and place an order after reading all of the negative reviews.
Remember you are only the victim here if you choose to ignor the REVIEWS.
STAY AWAY.. you'll thank me later.
By the way my guy thanking of order was Sean. He is *** clueless.
Pass poor company
I ordered a complete wheel and tires set from this company. Unfortunately, one of the wheel is defective and ive been to four tire professional that all said the wheel is bent.
Ive tried calling and emails for the last 4 weeks and no one answers the phone.
I've spent almost 3k on this package and I'm lost m l ney dealing with this company. I am prepared to get a lawyer for this unresponsive company to get my refund back
Worst Experience Ever
Never again
I ordered two tires and received the wrong ones. I sent them back expecting an email or call saying sorry our mistake at the very least.
Heard nothing for 5 days. Good luck waiting less than 25 min every single time you call by the way. I call and the lady said the tires that were returned needed to be inspected before another set was sent out. Let me add i never received the tires at my home.
I went to the fed ex ware house and looked at them because i wasnt home when they tried to deliver. So it shouldnt have took that long to inspect. So another 2 days pass and nothing. So i call back asking whats going on.
At this point its pushing two weeks from the initial order. I still get the run around finally i cancel the order and ask for a redund because i purchased through affirm. Took many calls and 2 weeks before affirm was refunded.
Let me add if you need help when cv alling ask for Danny. He was the only good thing about this company.
HORRIBLE BUYING EXPERIENCE
So I ordered some rims and tires from this company. I was told that the rims and tires were in the warehouse and would receive them soon.
As time goes beyond what I was told, I called to find out what happened. One call turned into several calls over the weeks, with excuses after excuses about my order. They even sent the shipping company the shipping labels but not my order, not to mention the super long wait time calling any one. I finally cancelled my order and still yet to receive my refund, not looking to good as of now for that.
Please do not use this company or link to their financing company.
Their charging me interest for a product I don't have. Never again...
- Everything about them
Preferred solution: Full refund
TERRIBLE
Preferred solution: Full refund
Horrible service and shipping.
Amazing Service
Called in to Sales Rep and they helped me with everything ordered for my brand new Chevy camaro zl1 and needed wheels and tires at a fairly decent price, pointed me to lexani wheels and bfg comp 2 tires i was extremely pleased and will definitely order again and will refer many more . thank you for the patience Called in to Sales Rep and they helped me with everything ordered for my brand new Chevy camaro zl1 and needed wheels and tires at a fairly decent price, pointed me to lexani wheels and bfg comp 2 tires i was extremely pleased and will definitely order again and will refer many more . thank you for the patience
HORRIBLE EXPERIENCE
Now i am scared
Poor quality
Scam Company
Ordered wheels and paid. A week goes by and no shipment info is given even though I paid extra for shipping.
After a week I start calling. After an eternity on hold I get told they are transferring me to another specialist only to be on hold again for an hour. This process repeats itself until you either give up or cancel the purchase. But to cancel you actually have to speak to someone which is difficult because they keep you on hold and say no more than 4 or 5 words before putting you back on hold or transferring you to start the entire process back over again.
I would never do business with these guys in a million years.
They have so many bad reviews and I didn't do my homework before trusting them with my money. I was finally able to cancel the purchase but I'm still waiting on refund.
- Never again
- Fraudulent shipping charges
- No updates when major order status changes occur
- Not getting what i paid for
Preferred solution: Full refund
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As soon as they know they are in the wrong they will block your number, use a blocked number yourself to call and magically it went through. I had to send Paypal after them, brutal.
They lie, do not answer emails, you will wait on hold for over an hour. Not worth the $400 cheaper than their competition, spend more if you value your time.