Mike Asa

BAD BUSINESS< STAY AWAY

They don't have negative stars for the review otherwise that's what they would get. I should have checked reviews before attempting to buy through them. I placed order on 4/18/18, to this day no contact, no responses and no follow-ups. 4/18/18 I ordered and email received said,they had what I wanted in stock, I get a call minutes later about the purchase and told by Sean [800-901-**** x210; don't bother calling cause he will not answer or call back] that they did not have them in stock and provided a similar wheel package, I accepted. I received a second email that the items I ordered were in stock and thanking me for my business and that I should receive an email 1-3 days once shipped. 4/22/18 I called back and got voicemail, after my 7th attempted call I finally got a hold of someone, Daniel, who now states they had to wait on a additional wheel cause it was not in stock, so now that means the similar product wasn't even in stock as told by Sean. Now all that was lacking is mount and balance which was gonna be done that day and shipped out.... 5/1/18 I called and again after numerous attempts I get Sean to answer and he places me on hold, which lasted 18 minutes before a female answers. I explain the frustration I was having and wanted to cancel my order, she says that the manufacturer sent them the wrong tires and that they should have the ones I wanted in that day and would ship them out that after noon. Her number [800-901-**** x714]...(see where I am going with this, excuse after excuse) ALL THIS TIME, they never had any of the wheel or tires in stock, its a scam, they take your order and money, then go out buy what they feel like and make excuse after excuse.... 5/2/18 I've been calling and calling and get no answer from the extensions I was given, left voicemails but based on a lot of reviews I have read I doubt I will get a call back. STAY AWAY FOLKS, GO ELSEWHERE FOR WHEELS AND TIRES. DWW SUCKS!!!!!
View full review
Reason of review:
Poor customer service
sean d Uxz
map-marker Fullerton, California

Happy with Product

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Purchased wheels and tires for my Ford Mustang GT. The rep was great and knowledgeable and helped me walk through the whole process as i do not know much about fitment etc. All i wanted was my car to look good. As promised I got my product in a timely manner. Everything worked out as i assumed. Price was right number one and then receiving product time frame and quality was good as well. I was looking to leave them a review and ran into this site which i guess i understand company's have issues but from my stand point my experience was excellent and i would recommend! My go to place whenever i need a good tire at a great cost! We will ordering soon again for my other vehicle. Thumbs up to you all.
View full review
Reason of review:
Good customer service
Chris D Etp

Worst company ever

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered 4 - 18” chrome wheels, lug nuts and sensors for a 2018 Sierra 2500. They sent 3 -18” and 1 - 17” wheels. They made me pay for another 18” and return the 17” and I have not received the credit for it. This took well over 30 days before I had 4 - 18” wheels to mount on my truck only to find the sensors didn’t work with this truck. After trying several garages to scan them, I had to change them. I then called these idiots and they told me I can’t return them because it’s been over 30 days!! WTF I figure I’m out about $600. I’m not a poor *** ant and thinking of getting my Lawyer on this to recover my losses from these idiots. DO NOT BUY ANYTHING FROM THESE MONEY SCAMMERS!!!!!
View full review
Loss:
$600
Cons:
  • Brutal
Reason of review:
Poor customer service

Preferred solution: Full refund

Dylann Och

Poor costumer service & hard to communicate with and 0

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

By far this is the worse Wheel company that I ever dealt with.

Before placing my orders I check for poor reviews. Even tho I read all of the negative reviews and decide to go ahead and give them a shot because of the reasonable pricing. Guest what I was *** wrong, this is by far the worse company ever. 1 places my order January 31st they told me it was going to take a few weeks to get my wheels. Sure no problems.

Two weeks goes by and no shipping or tracking number. So I decide to give them a call and guest what trying to get in touch with these people is like trying to screw a rock.

I was on hold for over 40 minutes every time I try to get in touch with them and when finally I get ahold of your sale person his to busy to answer your question or have no idea what happens to your order.

After numerous of phone calls and long time placed on hold, I finally decide to ask why does it takes so long for someone to get to the phone.

So here is the scoop, the store is in California but they use a third party answering system FROM VEGAS. WTF. Really.

Any how two months after I place my order my wheels. Really SMMH. Two *** months ridiculous.

So I cancelled my order, pay a bit more some where else and my wheels are ready ship in less the a week.

See Discount Wheel warehouse that has is done.

To everyone reading my feedback and trying to save a bit of money don't order form this company.

The money you are trying to save is not worth the aggravation and the waste of time being on hold for 30-40 minutes at a time every time you call them.

Stay away from this company. Don't be ignorant like I was and went ahead and place an order after reading all of the negative reviews.

Remember you are only the victim here if you choose to ignor the REVIEWS.

STAY AWAY.. you'll thank me later.

By the way my guy thanking of order was Sean. He is *** clueless.

View full review
Reason of review:
Order processing issue
Samuel M Cfu

Pass poor company

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I ordered a complete wheel and tires set from this company. Unfortunately, one of the wheel is defective and ive been to four tire professional that all said the wheel is bent.

Ive tried calling and emails for the last 4 weeks and no one answers the phone.

I've spent almost 3k on this package and I'm lost m l ney dealing with this company. I am prepared to get a lawyer for this unresponsive company to get my refund back

View full review
Reason of review:
Damaged or defective
1 comment
Guest

As soon as they know they are in the wrong they will block your number, use a blocked number yourself to call and magically it went through. I had to send Paypal after them, brutal.

They lie, do not answer emails, you will wait on hold for over an hour. Not worth the $400 cheaper than their competition, spend more if you value your time.

Andrew K Ahh

Worst Experience Ever

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Placed my order on 4-5, called on 4-9 to ask the status, they then informed me i had to sign the contract, of which no one reached out to me, just let me sit in limbo with my money i already paid. Called again today (4-18) to see where my tires were since i never received an email with tracking, like they said i would. They then tried to tell me it was awaiting payment and that i needed to pay before it would ship, luckily I kept the confirmation number, email and bank statement. After I informed the customer care rep of my payment that was already made, i was placed on hold for 15 minutes, and after the rep came back to the phone i was informed it was ANOTHER mistake on their end. It is surprising they are still in business after the horrible communication and lack of common sense on their end. I will NEVER buy from them again!!!!!
View full review
Reason of review:
Order processing issue
Anonymous

Never again

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I ordered two tires and received the wrong ones. I sent them back expecting an email or call saying sorry our mistake at the very least.

Heard nothing for 5 days. Good luck waiting less than 25 min every single time you call by the way. I call and the lady said the tires that were returned needed to be inspected before another set was sent out. Let me add i never received the tires at my home.

I went to the fed ex ware house and looked at them because i wasnt home when they tried to deliver. So it shouldnt have took that long to inspect. So another 2 days pass and nothing. So i call back asking whats going on.

At this point its pushing two weeks from the initial order. I still get the run around finally i cancel the order and ask for a redund because i purchased through affirm. Took many calls and 2 weeks before affirm was refunded.

Let me add if you need help when cv alling ask for Danny. He was the only good thing about this company.

View full review
Reason of review:
Return, Exchange or Cancellation Policy
Carlton H Veo

HORRIBLE BUYING EXPERIENCE

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

So I ordered some rims and tires from this company. I was told that the rims and tires were in the warehouse and would receive them soon.

As time goes beyond what I was told, I called to find out what happened. One call turned into several calls over the weeks, with excuses after excuses about my order. They even sent the shipping company the shipping labels but not my order, not to mention the super long wait time calling any one. I finally cancelled my order and still yet to receive my refund, not looking to good as of now for that.

Please do not use this company or link to their financing company.

Their charging me interest for a product I don't have. Never again...

View full review
Loss:
$108
Cons:
  • Everything about them
Reason of review:
Order processing issue

Preferred solution: Full refund

Amber D Bgw
map-marker Fullerton, California

TERRIBLE

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
What a joke! I ordered a tire for my 2012 Ford Edge Sport. It said that the tire was in stock and to proceed with my order. 10 days later they contacted me saying that they needed information- TEN---- I gave them the information they charged my card. Another week went by and I had an email saying they were out of stock and discontinued but STILL charged my card. I have been going back and forth trying to get my money refunded and hold times are 30+ I am currently on hold with them for the fourth time and have been since 3:00, MST. If I can give zero stars for this I gladly would. DO NOT do business with this company.
View full review
Loss:
$150
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

Horrible service and shipping.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ordered 5/6/2018. Got the run around son when it was shipping. Today is 5/26/18 and after manager guaranteed he would personal handle I still don’t have my order correct. After waiting past the promise time and over 20 calls which take at least 15 mins and more to get a hold of someone they sent me the wrong tire size and lug nuts are not correct. I had to cancel 3 appointments and the shop does not want to bother with my car anymore for this. Now I am waiting on call back because I have to send back the wrong tires and wait did the correct ones.
View full review
Reason of review:
Not as described/ advertised
1 comment
Guest

Ordered Wheels and tires mounted and it took like 3 weeks to get to me and then the tires get here and the centerpieces for the wheels are scratched up because they didn’t wrap them up inside one of the rims called and text them pictures no one never got back with me. I had to keep calling for 5 days before I got an answer.

They only offered 20% off the rim and I received a check for $50. Customer sucks!!!!

They keep you on hold for ever more than 20 minutes. Never again!!!!!

Jon T Dqx

Amazing Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Called in to Sales Rep and they helped me with everything ordered for my brand new Chevy camaro zl1 and needed wheels and tires at a fairly decent price, pointed me to lexani wheels and bfg comp 2 tires i was extremely pleased and will definitely order again and will refer many more . thank you for the patience Called in to Sales Rep and they helped me with everything ordered for my brand new Chevy camaro zl1 and needed wheels and tires at a fairly decent price, pointed me to lexani wheels and bfg comp 2 tires i was extremely pleased and will definitely order again and will refer many more . thank you for the patience

View full review
Reason of review:
Good customer service
Anonymous

HORRIBLE EXPERIENCE

They sent me wrong tires for a suv when I specified I need them for a car but they sent them out anyway. I refused order them and wanted refund, It’s going on 2months and I still have not got a refund or update about my refund. I get run around eveytime I call. NEVER USE THEM GUYS THEY ARE TERRIBLE!!!!!
View full review
Reason of review:
Not as described/ advertised
Keyla Qev

Now i am scared

I just spent $700! On wheels and seen the reviews are all bad now im scared i hope i did not make the wrong choice on buying here because i will for sure do everything i can to make this whole bad service am issue! I hope they send the right ones and at a good waiting period! This should be proffeccional work also shipping time!
View full review
Reason of review:
Order processing issue
Jeffrey A Yva

Poor quality

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I purchased 4 wheels and tires sept/2017 the clear coat on one of the wheels has pealed off and the wheel is corroding. Not even a year old. Sent emails to the company and no one will get back to me. Will not refer a soul to this company. They do not think about there customers after the sale.
View full review
Reason of review:
Bad quality
DANIEL H Ccw

Scam Company

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Ordered wheels and paid. A week goes by and no shipment info is given even though I paid extra for shipping.

After a week I start calling. After an eternity on hold I get told they are transferring me to another specialist only to be on hold again for an hour. This process repeats itself until you either give up or cancel the purchase. But to cancel you actually have to speak to someone which is difficult because they keep you on hold and say no more than 4 or 5 words before putting you back on hold or transferring you to start the entire process back over again.

I would never do business with these guys in a million years.

They have so many bad reviews and I didn't do my homework before trusting them with my money. I was finally able to cancel the purchase but I'm still waiting on refund.

View full review
Loss:
$600
Pros:
  • Never again
Cons:
  • Fraudulent shipping charges
  • No updates when major order status changes occur
  • Not getting what i paid for
Reason of review:
Poor customer service

Preferred solution: Full refund