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1.9 Based on 116 reviews
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  • Customers like
    • Hustle and customer service exhibited by all of the staff 5
    • Prices and the quick service 2
    • Pricing 2
  • Customers don't like
    • Poor customer service 8
    • Bad quality balance and rotate 5
    • Humiliating 5
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Ever wonder how Discount can fix your flat for free? The same way time share companies can pay you to sit through their presentations. They just want to give their high pressure salesmen a chance to sell you!. The first thing they will do after looking at your tires is show you a chart that explains how UNSAFE your tires are (unless they are brand new). Then they will make you a great deal (and if you need tires it will be a great deal). I have... Read more

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They had the worst customer service ever I went. For tire balance and rotation I have an appointment an idea ignored , even the manager.

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Worst experience ever. My wife took her car to this place to get two new tires. They told her to bring it back when she gets the other two and they would give her a discount. I go to the car in to get the other two tires a couple months later and they said there is no discount and that they don't give out discounts. I told them to put the tires back on and I am going down the road. The guy at the front desk his name is Zac from the west side... Read more

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Had a slow leak in a tire. The removed a nail & fixed the tire. What i also like is, they torx all the tires without asking. It only took 20mins, great, courteous, service. I also have bought 2 sets of tires from them & never had anything but good service. Must be this location, maybe the others should take a lesson from them. Had a slow leak in a tire. The removed a nail & fixed the tire. What i also like is, they torx all the tires without... Read more

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I've bought tires from Discount Tire the past 6 or 8 years since they have been in the area and very convenient for me. My last trip was my last. I requested them to rotate my front tires to the back several weeks ago and they suggested to leave them on the front. I told my wife to take the car back after a couple weeks to see if they would rotate them. They refused. I went over their and confronted the manager. He told me they would not rotate... Read more

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Discount tire will never see me or any of my cars again Had a screw in my brand new tire with less then 5000 miles they said it was not repairable but they would replace it for $45.00 I told them I didn't have any cashing on me and to put the tire back on and I would deal with it later , they told me that they couldn't put it back on,but they would put on my spare tire and send me home without a tire just the factory wheel ..... W.T.F. What kind... Read more

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Very desaponting from discount tire customer service very poor I have my onw business I feel customer service it's very important to me I have been buying tires from discount tires for the lasts 6 years I'd purchased continental tires for my BMW 50000 miles they got wore out at 26000 miles and they won't honor warranty they charge me half price charge for intalation I feel that should b at not cost after today I'm not going back to discount... Read more

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QUIT ASKING FOR ME TO SUBMIT CREDIT APPLICATIONS. ALWAYS DENIED. PEOPLE THAT HAVE HAD PROBLEMS IN THE PAST MAY HAVE CHANGED. IF GIVEN A CHANCE TO PROVE THEIRSELVES. WHAT A SHAME, BECAUSE I HAVE MONEY. I JUST WANTED TO STRENGTHEN MY CREDIT. NOW THE MONEY I DO SPEND, WON'T BE WITH DISCOUNT TIRE. I'M SURE YOU'ALL DON'T CARE THOUGH.EVERYONE DISERVES A SECOND CHANCE. ESPECIALLY AT THE INTREST RATES YOU PEOPLE CHARGE. WHY DONT YOU JUST HAVE THE PERSON... Read more

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Went to discount tireson illiff fora tire fix they said tire couldnt b fix eanted me to buy a new tire told them couldmt afford it at that i go to another shop my tire was good just had a large nail in it try to rip me off tire was perfectly good

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Just left the store in bolingbrook/woodrigde, Il. This store sold me the firestone tires and now the tires are considered wothless and warned and the staff can not put air in the two front tires but they can put are in the two back tires. This was being done for my protection. Interesting. Get out of the business of providing a service that you are to busy or do not want to provide. This store has service 3 of my cars and now I must take my tire... Read more

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