Anonymous
map-marker Kodak, Tennessee

Beware of this company

BEWARE of this company they been taking the money out of account now since 2019 and I call and ask what I owe and they say 1500 left to pay on it until it's paid off call.back few months later it's back up to 1900 **** I would stay away from buying g anything from them.
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User's recommendation: Beware of this company

Shaylon Neq

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Verified Reviewer
| map-marker Covington, Louisiana

Awful Experience

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Financing a pool through this company was the worse experience of my life. They break their own contracts, charge your card when not authorized, and are rude in emails (like you did something, when technically, they did something illegal). I have no issue with Discount Pools, it is the financing company that they use that is just horrible with customer service and communication. If you are planning to finance a pool, I would highly advise finding another company to get the pool from just so you don't have to deal with National Wide Recreational. The two women that work there will be rude to you and treat you like garbage.
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Cons:
  • Poor customer service
  • Illegally charge cards
  • Poorly written contracts

User's recommendation: If planning to finance, find another company to get the pool from.

1 comment
Guest

Do you have the women's names ??

Joshua C Bru

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Verified Reviewer

Horrible customer service

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I have handed them every document they need cant even get a phone call back everytime I call there out of the office or always in a meeting but there busy due to COVID 19 sry if you were so busy you would treat your customers different and actually work
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Pros:
  • Should be nice pool
Cons:
  • Poor customer service

Preferred solution: Let the company propose a solution

Jessica F

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Verified Reviewer

Missing parts of my order

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I ordered a pool, and at first I was happy they called to upgrade us no charge since the pool we ordered was out of stock. Then I get my order, and I am missing the solar cover and parts of the foam coving that I paid for. Left messages no response. They are a horrible company, do not recommend!!!
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Loss:
$179

Preferred solution: Deliver product or service ordered

User's recommendation: Go somewhere else

1 comment
Shailey Fkq

Were you able to finally get the missing parts?

Mary S Nwc

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Verified Reviewer

Need a professional installer

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Discount Pools Direct - Need a professional installer
I ordered our pool in May I was told three weeks to receive the pool it took 4 1/2. Then we are missing parts so it took another week to get them. Very poor installation instructions. You almost need an engineer professional installer to install these pools. Theres nothing easy about it. Not much for customer support either once you get the pool youre just on your own. Weve been trying to install for over four weeks its just been a mess
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Pros:
  • Should be nice pool
Cons:
  • Very poor installation instructions poor customer support

User's recommendation: Only order if you know a professional pool installer

Carol S Ykf

Terrible Business

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Ordered our pool May 30 paid a 50% down payment. Received a email stating shipping was 12 to 15 business days. All perfect for us so we could get Dirt work and sand and everything ready for installation. We have all work and sand ready for Pool. So I decided to call today and just checked on status of shipping. I was told Shipping was 6 weeks out and our pool was on back order. Never has anyone communicated this with us. Was also told this started on May 23 let me remind you we ordered and paid for our pool on May 30 but absolutely no one told us this. If we would have known we definitely would not have ordered a pool that we couldnt swim in this Summer. This company is a TOTAL joke and is very dishonest. They are out to get your money and after that they could care less. I dont recommend this Pool Company to anyone..
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Preferred solution: Deliver product or service ordered

User's recommendation: Absolutely Not

1 comment
Ventura Npo

How long did it end up taking to get it?

Jamie R Xrf

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Verified Reviewer

Out of stock not stated

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They do not tell you they are out of stock when you order. They took my money and THEN told me it would be 12 to 15 weeks to ship. Summer will be over where I live by then. So I tried to call, they only take sales calls right now and would not assist me over the phone. Told me I needed to email, and they won't get back to me with email for at least two days. I cannot cancel the order on my own or talk to someone about it.
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Preferred solution: Full refund

User's recommendation: Do not use this company.

2 comments
Edythe Evk

We got our pool but when sold it to us was told they had someone to install but after I bought it didnt took us 2 years to find someone to install it for us and now the liner is not even right size so now we have to purchase a new liner to have the man come install it for us which will be another 350 after paying to have him install and all parts wasnt there we had to go to hardware store and buy screws and things not very honest and the warranty doesnt seem very good if we are having to buy another liner and havent even used pool!

Guest

They also have done us the exact same way. This company is a total joke.

View more comments (1)
rebecca R Lnz

Don’t finance from these place

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I’m paying over 4000$ for a pool I still can’t use ! I got it last year they sent the wrong size track ooo she sent new track new liner and wall ( because the person putting up thought he could fix the issue but it was tracks the pint is the ooo was wrong from the start so we gave up decided we would install this year THE LINER THEY SENT DOES NOT FIT so of course it’s our fault quick to blame you instead of fixing it BUYERS BEWARE !! I been paying for over a year have 3 years to go for a pool I can’t use unless I buy another liner myself ! I’m just gonna put it on a pallet send it back take my loss!! This place is the worst !!!
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Anonymous

Do not finance from this company!

We purchased a pool with this company after calling multiple times because we had no received our pool we were told that the pool we ordered was “out of stock” okay that’s fine although they could have told me this for the 2 weeks that I called them. So they sent us a new pool and had it to us by the next week. When the new pool showed up a major part of the pool was missing. Plus our winter and solar covers were missing. We were advised they were out and we would be receiving those later but that the major part (uprights) would be shipped overnight. When calling to make sure the part was ordered they said the were ordering it and we would have it in a few days. This company is a huge lie. Way too many people have had this exact same problem I wish I would have known. Now I’m paying a month of having a pool that still isn’t even together yet
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Reason of review:
Order processing issue

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