Discount Pool Kits

Ordered our pool and accessories from Discount Pool Kit. The pool was missing half of the hardware for install.

I contacted the company via their website as no one is answering the phones. Several days later I got a one line email stating to email doughboy customer service.

When we went to install the pool light, it doesnt work. They said, I again have to contact the manufacturer.

Ordered 2 ColorQ digital water test kits. 1 does not work.

It gives an error for every attempted reading even though the other meter will read the same exact sample perfectly. I requested a refund and they stated it is non-refundable. Again I have to contact the manufacturer.

Ordered a Kreepy-E-Z vac, it was on back order and still hasnt arrived over 3 weeks later. I asked for a refund and they made it sound like they have to request a refund from the manufacturer.

They will get back to me.

My advice, order only the pool, pump, and liner if you choose to do business with this company. Do not order accessories and pray you dont ever need to talk to them or have broken/missing pieces.

They are absolutely no help and could care less once they make the sell.

I should not have to contact three different manufacturers for broken or missing products. They should accept the return and deal with their supply chain themselves.

I bought the 15x26 Oval and had no problems. No problems with ordering, no problems with delivery.

As a matter of fact we were going to cancel the order because of the expense and the sales guy helped us to trim our cost. This is the 2nd summer we are using and so far no issues.

When we began putting the pool together we were missing some screws. I contacted the company and they sent out the missing screws. received the screws in about 3 days.

I will use them again and recommend.

I'm really sorry so many issues for others.

I contacted them as my pool kit was missing a carton. Albeit the purchase was in 2015 but everything went into my garage after a death in the family.

I assumed everything was there but it wasn't, I was missing a carton. I emailed them and they would do nothing to help me, in fact, they were rude and very unsympathetic. In addition, the warranty on the pool I bought is null and void as the supplier went out of business. Anyone who bought that brand Swim'nplay is out of a warranty.

Again, they will do nothing about that either. Doing business with a failing company and still selling their products under false pretenses that a warranty is included should be illegal.

Tried to talk to owner. Can't seem to find him!

My son's inground pool started being installed in late June. Nowhere near finished! They should have been swimming by now.

He has tried to talk to the owner, to no avail. Owner's son is running business and has provided no answers or solutions.

It was a great kit very affordable and easy to assemble for me. My first pool glad I bought online no issue. I saved a lot of money

Ordered in July set up three weeks ago. No instructions then our liner is two feet too small.

I now have a 15 by 26 peice of metal *** in my yard. When I call they better overnight a free liner or we are going to court for the pool cost the sand and the installers fees.

Ordered an above ground pool. Signed the contract and did everything on our end.

They waited 6 days before they pulled our deposit, which delayed ordering our pool. Then finally once they pulled the funds the pool was not packaged or sent out to averittexpress until 4 days later. I was told by averitt that I had a delivery date of today 8-22 from 1-5. That Pitt Ohio would be contacting me to give me an exact time when they would be here.

I called them 3 times and finally on the 3rd call I was told it was not going to be delivered until tomorrow. (That my appointment today was just a phone call to set up a delivery date). We ordered the pool the beginning of August and its now almost the end of August. We live in IN and summer is almost over and still no pool.

I would definitely advise anyone to not use this company. It was one of the worst experiences ive ever had.

I ordered the Swim and Play Deluxe 8000 for about $1000.00. I also ordered the liner and the skimmer for a total order of about $1300.00.

I received a package on 10/2/15. The pool walls was not in the package. I tried to submit a complaint, but the invoice number does not work! I had to rely on e-mails to try to get this resolved.

I replied to the e-mail which was received that the package was in route to my house. Discount pool kit is refusing to send the walls stating that they were sent and that I received. Their information is based on me signing the delivery receipt. I did not sign that all packages were received.

I only signed that I received a package. Entire shipment was shrinked wrapped in red plastic. Discount Pool is saying that the delivery person specifically delivered the walls. The delivery person could not see what was under the red plastic!

I have been battling this issue for 2 weeks, and they still refuse to send the walls. They want an additional $700.00 for the pool walls.

DO NOT BUY ANYTHING FROM THIS COMPANY! I think this is a fraud company.

i ordered a pool liner and it was the wrong size. We never opened it and to return it i have to pay a restock fee and return their shipping fee plus pay to ship it back.

i would end up with about 50 dollars out of 339. i know it was my mistake but it has never been opened. all they have to do is put it back on the shelf and sell it to someone else and double their money on it.

I don't see where that is fair. i will never do business with them again and will not recommend them to anyone.

Purchased a winter safety cover from discount pool kits online and had to return item returned over a month and no refund. No contact from company and just lip service when contacted. Avoid doing business with them, misleading ads and 0 customer service

Had problem with order, returned product as specified and never received a credit. Contacted after verification of reception and have yet to hear positive response

Went through the purchasing process of buying a beaded pool liner and parts from their site and the process got wiggy when I went to process the order into paypal. It booked a lap liner instead a beaded liner. I didn't catch it and when the *** thing arrived there was no labeling identifying what was in the box. I lowered it into the pool and opened the box to discover the screw up. I tried calling the company but no one answers the phone, it just puts you on hold for 45 minutes and then bounces you to a message that this extention cannot accept voice mail. Great company right? I sent an emal to the ipoolsgroup.com and they said the liner was purchased through discountpoolkits.com and since I opened the box, i could return it if I paid the shipping and reboxing fee once I created a ticket through them. I contacted discountpoolkits.com and amazingly Allison works for them as well as, Nationalpoolwholealers.com who would not honor a 25 year warranty on a pool liner 3 years old that failed. If I had known it was the same bad company, I would not have bought from them. Several emails later and they said it was non-returnable. I wished I had paid through another venue. DO NOT BUY FROM NATIONALPOOLDISCOUNTERS.COM, DISCOUNTPOOLKITS.COM or any of the IPOOLGROUPS.COM internet companies. Just look at the number of complaints from other people scammed by these internet companies. There is a reason why they only deal on the internet. If they had brick and mortar, they would have a line out the door of disappointed customers who lynch these thieves from their own sign.

I now also question the reason for the wrong item being added to the order. If you look at the boiler plate, once the order is placed, you cannot cancel or change the order, if they have overstock or slow selling merchandise, the web site populates the order with these skews and screws up the invoice and , even if you catch it, it's too late and they are going to ship what is on the invoice regardless. It's FL there are no consumer laws down there and it is home of the scam.