Discount Party Supplies Reviews

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customer service customer order service shipping return shipping party restocking fee site supplies
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New Reviewer

Don’t use this company

1.0
Ordered 1 sheet of stickers that I couldn't find anywhere else. When I didn't receive them or even see that they shipped I called. Had to call several times before they answered. I was told it shipped and would be here after the date I needed them. I told her I was disappointed because I needed them sooner, so she told me she would cancel the order because it actually hadn't shipped. She flat out lied when she told me it had already shipped. Not nice!
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ID
#1737365 Review #1737365 is a subjective opinion of poster.
Service
Discount Party Supplies Customer Care
Reason of review
Problem with delivery
Loss
$794
Preferred solution
Full refund

Terrible Customer Service

1.0
No response for multiple inquiries about a specific product through the website. After it was "answered" via e-mail, the product was ordered and wasn't as described. No ability of customer service to resolve the issue, so had to file fraud forms with the bank.
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ID
#1565087 Review #1565087 is a subjective opinion of poster.
Location
Round Rock, Texas
New Reviewer

Customer Service Did Not Honor Word

On Monday, April 22nd, I ordered some plates and napkins that I need for a bingo game at my home. I forgot to include the cups after I paid for the plates and napkins. I called within 15 minutes of placing the order AND sent something to customer service through their site. I then called again and was advised to forward them the info and they would combine the orders and refund me the shipping cost that I paid for a two to four day turnaround. I followed instructions, sent the info. Sent correspondence asking to combine the orders and refund the shipping. They won't respond. They won't answer the phone. I sent about 4 request and I've called several times. Their website assures you that someone will contact you shortly, well, that hasn't happened. If my bingo was scheduled for next week, I'd return these items, and go to Arne's and pay the cost. I'm BIG...on customer service and I think that you word should be your bond. I pay $10 shipping for some cups that cost me about $5 bucks. I paid $10 shipping for the first order as well. So a total of $20 shipping for 3 items. Learning lesson for me.
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ID
#1522371 Review #1522371 is a subjective opinion of poster.
Location
Texas City, Texas
Reason of review
Poor customer service
Loss
$10
Preferred solution
Full refund

First Birthday Party Supplies Review

5.0
Thank you discount party supplies can't wait for my son's birthday to use these stuff,cheapest price I hv seen any where on these party wares/table cloth
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ID
#889214 Review #889214 is a subjective opinion of poster.
Location
Delmas, Ouest Department
Reason of review
Fair pricing

Discount Party Supplies Customer Care Review from Orlando, Florida

2.0
Horrible customer service, or should I say NO service. After stiffing me 3 short on bobble heads, after I paid for expedited shipping, they ignored my 3 emails to fix. If you call the toll free number nobody ever answers, they just tell you to email, which they just ignore. If you're lucky and your order came with no issues, I guess they'd be fine since the prices are decent. But otherwise, I'd stick with other sites. avoid avoid avoid
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1 comment
#1705071

Thanks for information. Will not be ordering.

I hate bad customer service.

I report it ever time. You will not get my hard earn money then mistreat me.

Reply
0 1
ID
#888670 Review #888670 is a subjective opinion of poster.
Location
Orlando, Florida
Service
Discount Party Supplies Customer Care
Reason of review
Poor customer service

Arrived late, made me pay for return shipping, poor customer service

I was very excited about my order and even designed my son's cake to match the dinosaur plates I ordered. The order didn't arrive by the shipping date the USPS noted, so I called the company the day before the party and asked if they knew where it might be. The woman I spoke to said that it was probably lost in the mail but that they had until 6:30pm to deliver it. She said if it was not delivered by that time I should purchase new supplies at my local party store and that they would reimburse me for my order including return shipping. After not receiving the order, I did purchase new supplies after 6:30pm. Less that one hour before my party began the next day, the order arrived, but I had already opened all the new paper products and made up the favor bags with my new supplies. When I called to get my money refunded, they said I had to pay for return shipping. The new woman I spoke to said that my order wasn't guaranteed to be delivered until the following Monday (although this was no where in writing.) She said one of her employees must have been mistaken in telling me they would refund the money and that she had a few new employees. She was unwilling to rectify the situation, and I am stuck with paying return shipping on a large box of supplies that I can not use. This also left me with a cake that didn't match any of my decorations and a lot of stress in shopping right before a party. I would not recommend their service again due to their poor customer service. They should remember that the "customer is always right," especially when they admitted that their own employees had make the mistake. I will not be using their services again.
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ID
#467731 Review #467731 is a subjective opinion of poster.
Location
Youngstown, Ohio
Loss
$10

DON'T ORDER FROM DISCOUNT PARTY SUPPLIES

You order on Saturday, you wanna cancel your order? They aren't open on saturday and sunday, so You have to wait till Monday, wait till Monday and your order conveniently gets ship and no way to stop or return... Wanna return when you get your order? You can return get your money back for the order but not shipping and probably still have to pay for restocking. My order was only $21, paid for shipping $30... Worst customer service ever, emailed them on saturday didn't respond till monday. email or phone call shouldn't be an option if you won't get help till its too late, wouldn't recommend this company to my worst enemy!!!
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1 comment
#733475

I know this company and when I called them they assisted my wife and me and went out of their way to help. A simple call again would have gotten you everything you stated.

Reply
0 0
ID
#446010 Review #446010 is a subjective opinion of poster.
Location
Honolulu, Hawaii
New Reviewer

Discount Party Supplies is a RIP OFF

We ordered $169.41 worth of party supplies from this company, when we received it we refused it. We subsequently got a credit for $86.32, $83.09 less than we paid. The company tells us that we were charged shpping of $11.99 both ways and a 30% restocking fee was accessed because the shipment was refused. They pointed out that their web site specifically states about the 30% restocking fee, but that is not where anyone refusing an order would go before doing so, and besides it is unusual, at best, and absurd at the least! I have NEVER known any other company that has such a rule. The lady told me that she called us after finding out from UPS that the shipment and that she specifically told us about the 30% restocking fee, but her havng told us about that after we had refused it, is like closing the barn door after the horse has left. They claim to have the best customer service in the party industry, but I consider them theives. Avoid them with the plague!!!!!
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3 comments
#148120

Based on your first response, you owe us money, 10% of $169.41 is $16.94, 20% is $33.88 and 30% is $50.82 and we were charged $59.11 or 35%!!!!!!

Your second response it is a bare faced lie, you called me AFTER YOU found out that the shipment had been refused, you NEVER told us about the 30% restocking fee on refusals before we did it!!!!!

And who ever checks a web site to find out if something can be refused or if there are charges for same.

And why do you charge 10% if is a normal return and 30% if it is refused, when the labor in replacing the stuff that hadn't been opened on the shelf again is exactly the same or even less.

I think we are due a refund of at least $42.17, which is the difference between the $59.11 or 35% restocking charge we were assessed and the 10% you charge to restock a returned item.

and if we don't get what we are entitled to annother complaint will be made.

Ron Olsen

Reply
1 0
#148116

Based on your first response, you owe us money, 10% of $169.41 is $16.94, 20% is $33.88 and 30% is $50.82 and we were charged $59.11 or 35%!!!!!!

Your second response it is a bare faced lie, you called me AFTER YOU found out that the shipment had been refused, you NEVER told us about the 30% restocking fee on refusals before we did it!!!!!

And who ever checks a web site to find out if something can be refused or if there are charges for same.

And why do you charge 10% if is a normal return and 30% if it is refused, when the labor in replacing the stuff that hadn't been opened on the shelf again is exactly the same or even less!

I think we are due a refund of at least $42.17, which is the difference between the $59.11 or 35% restocking charge we were assessed and the 10% you charge to restock a returned item.

and if we don't get what we are entitled to annother complaint will be made.

Reply
1 1
#147975

Discount Party Supplies

regrets that Mr. Olson was not happy with his experience at our site. The circumstances in question could have been wholly prevented, by Mr. Olson following the guidelines that are clearly stated on the Discount Party Supplies website. The information is easy to find, and explicitly spells out the penalties for refusing to accept delivery on merchandise purchased from our company.

Our customer service representative contacted Mr. Olson after he refused the order. She reminded him of our stated company policy, and offered to contact UPS and make arrangements to have the order delivered again. She advised him to simply accept the shipment when it was delivered; and return it to us by the shipping method of his choice. He was told that this solution would result in only a ten percent restocking fee. He declined to take the advice we offered, and refused the order at the time of delivery. This resulted in the exact circumstance that he received prior warning of, taking place.

As much as we strive to satisfy our customers, and are willing to work with them to resolve disputes whenever possible, we are not responsible for a customer's change of heart, or their buyer's remorse. Mr. Olson knew the outcome of the situation, based on the advice of our customer service department, and chose to ignore our recommendations. His accusations are false, and should only be considered in the context of his own irresponsible behavior.

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3 1
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ID
#182879 Review #182879 is a subjective opinion of poster.
Location
Honolulu, Hawaii

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