New Reviewer

Don’t use this company

Ordered 1 sheet of stickers that I couldn't find anywhere else. When I didn't receive them or even see that they shipped I called. Had to call several times before they answered. I was told it shipped and would be here after the date I needed them. I told her I was disappointed because I needed them sooner, so she told me she would cancel the order because it actually hadn't shipped. She flat out lied when she told me it had already shipped. Not nice!
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ID
#1737365 Review #1737365 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$794
Preferred solution
Full refund

Terrible Customer Service

No response for multiple inquiries about a specific product through the website. After it was "answered" via e-mail, the product was ordered and wasn't as described. No ability of customer service to resolve the issue, so had to file fraud forms with the bank.
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ID
#1565087 Review #1565087 is a subjective opinion of poster.
Location
Round Rock, Texas
New Reviewer

Customer Service Did Not Honor Word

On Monday, April 22nd, I ordered some plates and napkins that I need for a bingo game at my home. I forgot to include the cups after I paid for the plates and napkins. I called within 15 minutes of placing the order AND sent something to customer service through their site. I then called again and was advised to forward them the info and they would combine the orders and refund me the shipping cost that I paid for a two to four day turnaround. I followed instructions, sent the info. Sent correspondence asking to combine the orders and refund the shipping. They won't respond. They won't answer the phone. I sent about 4 request and I've called several times. Their website assures you that someone will contact you shortly, well, that hasn't happened. If my bingo was scheduled for next week, I'd return these items, and go to Arne's and pay the cost. I'm BIG...on customer service and I think that you word should be your bond. I pay $10 shipping for some cups that cost me about $5 bucks. I paid $10 shipping for the first order as well. So a total of $20 shipping for 3 items. Learning lesson for me.
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ID
#1522371 Review #1522371 is a subjective opinion of poster.
Location
Texas City, Texas
Reason of review
Poor customer service
Loss
$10
Preferred solution
Full refund

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