Original review updated by user Apr 10, 2021
My garage door would not open, so I called Discount Garage Doors, but 1st was put on hold for almost 1/2 hour, before I could reach a live person. While on hold, a recording came on to say that there is no extra charge for Emergencies, and that they will work around the Customer's Schedule, and you could obtain same day service, all lies it seems! When I told the Staff I had an Emergency, I was told that they were all booked up, and scheduled me for 5 days away. I was told that I would have to wait for a cancellation in order to obtain service sooner. I was also informed that I could use the coupons for DGD that were in the phone book. I therefore posted a negative review about this company. When my review was posted DGD called me and said they would give me an appointment the next day if I deleted my negative review, which I refuse to do. The Manager then called me a liar, but the recording is proof, unless they deleted it. The repairman was prompt, but all he had to do was reprogram my remote and change a light bulb, which cost $65. He told me I could not use the coupons that I had from the phone book. He tried to get me to agree to over $500 in repairs with a Maintenance Plan, and when I said no, he had me sign an agreement that I decline the extra work. He left without changing the light bulb, but did return. The bottom line is, do not advertise things that are not true, as it is not fair to the consumer! I feel that this company is trying to rip-off consumers in general with extra services.
User's recommendation: Try other companies 1st, before hiring this company.