I rented a vehicle with them in Ottawa, and they gave me a vehicle with only 5/32 tread left. In Ottawa, in Winter conditions that's not nearly enough, though the legal limit is 2/32. Now they are charging me for the damages, and claiming I was driving too fast for the winter conditions. I was coming out of a full stop when the light turned green and I started to turn left, and the vehicle wouldn't turn or stop. Moreover, the bill they provided me just said "Customer damaged tire and bumper". I took pictures, and never saw any damage I did to the bumper. A flat tire, and a damaged rim cannot cost $500, but since it was the deductible amount I told them on the phone, that's exactly what they charged me. Worst of all, they claim I was going too fast for the conditions, but they weren't there. They have no morals, and they don't care about endangering people's lives as long as they can make a buck. I will never rent with them again. All in all, I had to pay out of pocket the $500 damage, $75 for the rental that I barely drove, $100 for a tow truck to bring it back to their place (I wouldn't drive that again), and another $30 to take a cab back to my house with my children's two car seats. $705 for nothing. And my insurance is going to go up because of their poor maintenance.