Vidalia Arj

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Verified Reviewer
| map-marker Chatham, Ontario

Tires unfit for winter conditions

I rented a vehicle with them in Ottawa, and they gave me a vehicle with only 5/32 tread left. In Ottawa, in Winter conditions that's not nearly enough, though the legal limit is 2/32. Now they are charging me for the damages, and claiming I was driving too fast for the winter conditions. I was coming out of a full stop when the light turned green and I started to turn left, and the vehicle wouldn't turn or stop.

Moreover, the bill they provided me just said "Customer damaged tire and bumper". I took pictures, and never saw any damage I did to the bumper. A flat tire, and a damaged rim cannot cost $500, but since it was the deductible amount I told them on the phone, that's exactly what they charged me.

Worst of all, they claim I was going too fast for the conditions, but they weren't there. They have no morals, and they don't care about endangering people's lives as long as they can make a buck. I will never rent with them again.

All in all, I had to pay out of pocket the $500 damage, $75 for the rental that I barely drove, $100 for a tow truck to bring it back to their place (I wouldn't drive that again), and another $30 to take a cab back to my house with my children's two car seats.

$705 for nothing. And my insurance is going to go up because of their poor maintenance.

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Loss:
$705
Vidhi Qek
map-marker Toronto, Ontario

Rental car that was reserved but never provided

No car was ever provided after making a reservation and then waiting 7 hours past the time I had reserved it. I made a reservation for a rental car about 2 weeks before I needed it.

I was to pick it up a 7:30 am for a long trip to Boston to see my sister (10 hour drive). On the day before my trip, I get a call from Discount saying their computers had been down and they never got the reservation but they will try to have a car by noon of the next day (4.5 hours later than I had requested). I said I would be patient but please call as soon as one comes in. At noon, they said probably 2 pm (6.5 hours later than I was supposed to leave).

I show up at 2 and they still have nothing. This is where it gets really ridiculous. They locate a car at another location and offer to have me wait while they drive it to where I am. I say no, I've waited long enough.

I go to the other location and they ask to see my insurance policy for my car. I inform them I don't usually carry this document but I am sure rentals are on said policy. They say they have to see it so I can WAIT while the insurance company faxes it over or PAY 19.99 for their insurance! I left in tears.

Went to the airport and was in a rental car from National in 10 minutes. The real shame is I was going to see my sister who I haven't seen in 3 years.

I had 3 and a half days to spend with her and because of Discount, I lost half a precious day. That is the real crime here and nothing can compensate for that.

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