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I purchased an aquarium light here because they had a little better price as a third party seller on Amazon. It took a long time to come, 2 weeks, this is not what I was used to when ordering from amazon. When it arrived, I opened it of course and after plugging it in, decided it wasn't bright enough. I asked for a refund and was told that they would accept it back if I paid shipping with a 20% restocking fee. Well, this was also not what I was used to with previous Amazon orders. I agreed and returned the light to them in perfect condition and in all the original packaging. I was notified by them that they had issued a return with a 50% restocking fee, which cost me $144. They said that they couldn't resell the light as new because I opened it. I just wanted to tell everyone that they are not an honest company and especially at Christmas time for people not to buy gifts there and expect to be able to return them for any reason.
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ID
#1715052 Review #1715052 is a subjective opinion of poster.
Product
Kessil Lighting Aquarium Lights
Cons
  • Poor customer service
  • Deceptive return policies
Reason of review
Return, Exchange or Cancellation Policy
Loss
$144

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