Joseph C Kdi

Not knowledgeable

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I asked about a military discount and the phone person had no clue it was a total waste of time, get real people

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Preferred solution: Military discount

User's recommendation: Shop elsewhere

Anonymous
map-marker Sandy, Utah

Order

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I placed an order for a Ryobi lawn mover back in June and my product was lost in transit. I waited a week with no updates and called direct tools customer service , they could not find my lawn mover and gave me the option of a refund .

I agreed to the refund only to find out today 7/7/2022 that no refund was submitted.

So now I'm mad that some one didnt do their job and that I was lied too.

Direct tools customer service really sucks and their wait times suck even more .

I like Ryobi products but not the direct tools customer service.

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User's recommendation: Be sure you don't have any problems for customer service, you might have to wait 2 hours on hold to speak to some 1

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