Anonymous
map-marker Auburn, Alabama

Never received Blue Zircon and diamond ring/didn't get refund

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This has been years since DSN ripped me off for over $1500 and I am still ticked off! I ordered a Blue Zircon and diamond ring and never received it. I called and they said it was taking longer than expected but was about to be shipped. I NEVER RECEIVED IT! I also ordered a Pad sapphire and guess what? I NEVER RECEIVED IT EITHER! Then.....out of business?
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Lenin Cnu

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Verified Reviewer

Art the giver is an Indian giver

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7 years later and still no ring I won on one of their on air auction. Be very careful; it was the last thing I ever tried to buy from them. If they don't make a fortune of a piece of jewelry, the sale is conveniently forgotten about. Repeated phone calls produce a response of knowing nothing about the sale, even though I clearly won the auction right on the airwaves. I tried going to their "location" in Glendale on Brand Blvd but no success. No one seems to know anything about this company. Now they are no longer on Direct TV which makes me think Direct knew of their shady sales. All I can say is just be very careful if you happen to come acorss this company as their business dealings seem less than par.
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Loss:
$300
Reason of review:
Order processing issue

Preferred solution: Deliver product or service ordered

Valentino Nin

Ripped me off for 4 rings

In December 2011 and January 2012 I purchased on pear shaped tanzanite and diamond ring, one purple and diamond ring, another tanzanite and diamond ring and one 1.20 white gold eternity ring and I was told over and over they were on their way and I have tried contacting over and over again about sending me what I have paid for and now they run and hide and do nothing, I thing they are low life and I should have known better, I did received my yellow and white diamond ring and my tanzanite necklace, but not the rest
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Loss:
$3000
Lawrence D Jnc
map-marker Sacramento, California

Returned Item - 35 days and no refund

I ordered an item from direct shopping network and returned it because it was way too small...the entity got the return on Oct 4th and told me that it could take up to 30 business days to credit my card...well, it is now 35 business days and I have had no less than 4 excuses why the credit was not made...I have sent numerous e-mails to the entity and they have not returned a reply to any of them....this entity is a very fraudulent business...should not be doing business in any fashion at all....
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kathy V Agg
map-marker Orange Beach, Alabama

Direct Shopping Network

I ordered Opal earrings from Direct shopping network on 6-29-2011. After 2 months I did not receive them so I canceled the order. It has been a month now and still no refund. I have contacted them by e-mail, phone, and fax. They will not answer the e-mail and customer service just says they will check into it. According to BBB they have an F rating and there are many complaints just like mine. Unfortunately I didn't check them out before I ordered. There phone # 800-818-****. This is crazy that people can get by with this.
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Loss:
$250
2 comments
Guest

File and action with your Credit Card company. They will either get your refund or suspend the company from using thier card service.

When they can no longer process those credit cards, they'll wake up in a hurry.

Guest

I ordered earrings and a ring 6-14-2011 and still no merchandise or money what a scam.

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Anonymous
map-marker Las Vegas, Nevada

Direct Shopping Network

I ordered some Zircons from DSN over a month ago. Although they did debit my account, no stones have arrived. There is no customer service phone number on their site, so you have to send an email which promises a response withing two days. I have sent three emails. I found a phone number for them on this site. After calling and waiting 10 minutes, I got a voice message asking me to leave a message. I have read many reviews today and find that this is a chronic problem with them. Now I have to take the time to dispute this purchase with my credit card company. All this for a purchase of $76. Sigh
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Anonymous
map-marker Chicago, Illinois

Took my order on 06/14/11 still making excuss I have call6 times and emailed 4 times

These people were very good at one time in getting things to you at proper time . NOW THAT I'AM PISSED BECAUSE THEY SEEM TO ONLY TO MAKE EXCUSS WHY THEY CAN NOT SEND THE ITEMS YOU BUY FROM THEM . EACH TIME I CALL IT TAKES 45 MIN. FOR ANYONE TO ANSWER THE PHONE, AND THATS KNOW LIE. EVERY TIME THEY KEPT TELLING ME LONGER AND LONGER DATES FOR DELIVERIES. IPAID WITH MY CREDIT CARD AND PROBLY THEN IN A COMPLANT TO MY MASTER CARD. THIS COMPLANT IS ABOUT DIRET SHOOPING NETWORK , DO NOT DEAL WUTH THEM UNDER ANY REASON, THEY DO NOT TELL THE TRUTH ABOUT ANYTHING AND WHEN YOU FINALLY TALK TO SOMEONE THEM ASK TO TALK A MANAGEROR HAVE THEM CALL YOU BECAUSE THEY ARE ALWAYS BUSY DON'T COUNT ON THEM OR ANY ONE ELSE CALLING YOU BACK.
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carolyn b Wfm
map-marker Austin, Texas

Ordered 2 small diamonds. never arrived. charged my card

contacted network by email 4 X's never received confirmation of email ,no gems, no return of money. rip off. will not order from them again. kiss my money goodbye. really pissed off. ordered 2 small .065 diamonds, host said they were v1 white and well cut. price was only 19.95 each so took a chance they were as described. gift for my grandson whose birthday was in april. ordered 3/14 2011 . still no gems have given up hope of getting the gems or my money back. not much but it is the idea of a company not even returning email, will not talk on phone. only way to contact customer service is email. i have never had problems like this with other gems vendors.
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1 comment
ex d

Did you pay by credit card? Contact your cc company and dispute the charges.

Anonymous
map-marker Reston, Virginia

Direct Shopping Network

I've been a member of DSN for appr 7-8 years. I recently tried to purchase a ring and they told me my credit was on hold. I asked why and they said I had returned more than I kept, so they weren't allowing me to buy!! I asked "well, what good is having a 30 day money back guarantee? I'm not going to keep a ring or purchase if it doesn't look the same on my hand as the models hand!". I told them I have never had this happen to me, and I watch all jewelry channels. I also told them they're going to lose customers!!! The rep told me to "make sure" of my purchases from now on. I told him no, I'm not keeping something to make you happy, it should be the other way around!!
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12 comments
Guest

the few items i have bought from dsn were delivered promptly and what they were represented on screen. i only watch blue, i can't stand art's screaming in the middle of the night. learned a lot from blue, miss rex from the old acn days and hope blue surfaces on another channel now that dsn is gone.

Guest

I bought some Zircons a month ago. They were only $76.

but have not received them. I have sent three emails and called. I got the phone number from this site as it isn't posted on theirs. I was on hold for 10 minutes and then a phone message came on and asked me to leave a message.

I think that I will end up in the same boat as many others who have shopped with them. No product, no money back. I just found out that they have an "f" rating.

Art the giver is Art the grifter. Buyer Beware.

ex d

to the sanctimonious Gemologist/Jeweler:

brick and mortar jewelry stores do not bait and switch like dsn does. What dsn shows you and what they send you are two very different things. Or as in my case, twice they charged my cc and never sent anything.

Guest

to the sanctimonious Gemologist/Jeweler:

brick and mortar jewelry stores do not bait and switch like dsn does. What dsn shows you and what they send you are two very different things. Or as in my case, twice they charged my cc and never sent anything.

Guest

FYI guys... The name of the owner of the company is fictitious.The real owner/ceo is a scam artist and a crook.The owners real name is Art Garabedian.

He is a crook/scam artist.Do not buy from DSN!

Read the complaints! These articles are all true!

Guest

Direct Shopping Network does not always ship the same items they present. I won a one only auction that they agreed to switch the ruby into a yellow gold setting, took nearly 2 months to receive. I loved the ruby and ring and waited patiently. It was not the "signiture" grade ruby that was shown. They switched it out. Problem is they gave me a different ring and forgot to replace the original tag on the ring clearling showing it was not the same item #. Plus, I knew it the moment I saw the ruby.

Some of the customer service people are so *** rude. When I called today to state I wanted the ring that I purchased, not a refund, they said they could not even look into the matter until I returned the ring that I received. Then hung up the phone on me.

They recently showed gorgeous "intense" pink diamonds. They were strikingly pink. I bought some. I received garbage. These are not the same stones. I'm tierd of returning items. It costs me a lot of money because I have to send with signiture confirmation and insurance. Plus I paid for shipping to begin with and now they want 5% restocking fees.

Last year I returned a few items in one box. They said one of the items was not there. I never got my money back on it.

Direct Shopping Network has never refunded my money without my having to call and/or write them to complain after 30-60 days. Then I get my money. The refund is never automatic. I guarantee that this is their policy. Do not provide refunds until customer calls complaining they want their money!

I don't know what to do. I am addicted to Jewelry and Gemstone and cannot afford items at retail prices. I try to be very very careful. But if they switch out on you, what to do? They are unscrupulous garbage people. If only I could shut that ugly Lauren Blares mouth up. Who wants to look at that bad taste women (such bad taste hair and clothes) for 20 minutes before show the ring, then another 10 minutes before you even get the price.

This is the end for me. I will reconcile my account and pending purchases and I am done with those crooks.

Guest

disappointed;i am waiting now two months for a ring i ordered from DSN. I have always appreciated the past purchases.

I have recently been experiencing, DSN, charging my credit card for my purchase and me waiting, as i,ve said, two months, and having to call this company. I believe this tactic to be illegal.

When purchasing you are not told your purchase will take time to be made, as the DSN, operator i spoke with said.My super question is are they holding customers money and collecting interest.An inquirey should be made by the Attorney Generals Office. Pass it along.

Guest

I have the 7yr. itch as well re dsn what happened to blue? & shona the 2 best!

Guest

I have the 7yr. itch as well re dsn what happened to blue? & shona the 2 best!

Guest

so... if you order something and keep sending it back, then heck yeah..

you should be on a credit hold. we are in the retail business too, and buy our stones from DSN because we cannot get to the big shows in Hong Kong, etc... Never disappointed... And if someone kept buying something (maybe to wear to a party?!), then returning it...

over and over, you bet you'd be on a credit hold with us. Especially if it's one of a kind or auction item. It's hard to sell it again.

Just plain good business... the 30-day gets abused sometimes...

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