
Direct Shopping Network
Direct Shopping Network Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Direct Shopping Network has 1.8 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Never received Blue Zircon and diamond ring/didn't get refund
This has been years since DSN ripped me off for over $1500 and I am still ticked off! I ordered a Blue Zircon and diamond ring and never received it.
I called and they said it was taking longer than expected but was about to be shipped. I NEVER RECEIVED IT! I also ordered a Pad sapphire and guess what?
I NEVER RECEIVED IT EITHER! Then.....out of business?

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Verified ReviewerArt the giver is an Indian giver
7 years later and still no ring I won on one of their on air auction. Be very careful; it was the last thing I ever tried to buy from them.
If they don't make a fortune of a piece of jewelry, the sale is conveniently forgotten about. Repeated phone calls produce a response of knowing nothing about the sale, even though I clearly won the auction right on the airwaves. I tried going to their "location" in Glendale on Brand Blvd but no success. No one seems to know anything about this company.
Now they are no longer on Direct TV which makes me think Direct knew of their shady sales. All I can say is just be very careful if you happen to come acorss this company as their business dealings seem less than par.
Preferred solution: Deliver product or service ordered
Ripped me off for 4 rings
In December 2011 and January 2012 I purchased on pear shaped tanzanite and diamond ring, one purple and diamond ring, another tanzanite and diamond ring and one 1.20 white gold eternity ring and I was told over and over they were on their way and I have tried contacting over and over again about sending me what I have paid for and now they run and hide and do nothing, I thing they are low life and I should have known better, I did received my yellow and white diamond ring and my tanzanite necklace, but not the rest
Returned Item - 35 days and no refund
I ordered an item from direct shopping network and returned it because it was way too small...the entity got the return on Oct 4th and told me that it could take up to 30 business days to credit my card...well, it is now 35 business days and I have had no less than 4 excuses why the credit was not made...I have sent numerous e-mails to the entity and they have not returned a reply to any of them....this entity is a very fraudulent business...should not be doing business in any fashion at all....
Direct Shopping Network
I ordered Opal earrings from Direct shopping network on 6-29-2011. After 2 months I did not receive them so I canceled the order.
It has been a month now and still no refund. I have contacted them by e-mail, phone, and fax. They will not answer the e-mail and customer service just says they will check into it. According to BBB they have an F rating and there are many complaints just like mine.
Unfortunately I didn't check them out before I ordered.
There phone # 800-818-****. This is crazy that people can get by with this.
Direct Shopping Network
I ordered some Zircons from DSN over a month ago. Although they did debit my account, no stones have arrived.
There is no customer service phone number on their site, so you have to send an email which promises a response withing two days. I have sent three emails. I found a phone number for them on this site. After calling and waiting 10 minutes, I got a voice message asking me to leave a message.
I have read many reviews today and find that this is a chronic problem with them. Now I have to take the time to dispute this purchase with my credit card company.
All this for a purchase of $76. Sigh
Took my order on 06/14/11 still making excuss I have call6 times and emailed 4 times
These people were very good at one time in getting things to you at proper time . NOW THAT I'AM PISSED BECAUSE THEY SEEM TO ONLY TO MAKE EXCUSS WHY THEY CAN NOT SEND THE ITEMS YOU BUY FROM THEM .
EACH TIME I CALL IT TAKES 45 MIN. FOR ANYONE TO ANSWER THE PHONE, AND THATS KNOW LIE. EVERY TIME THEY KEPT TELLING ME LONGER AND LONGER DATES FOR DELIVERIES.
IPAID WITH MY CREDIT CARD AND PROBLY THEN IN A COMPLANT TO MY MASTER CARD. THIS COMPLANT IS ABOUT DIRET SHOOPING NETWORK , DO NOT DEAL WUTH THEM UNDER ANY REASON, THEY DO NOT TELL THE TRUTH ABOUT ANYTHING AND WHEN YOU FINALLY TALK TO SOMEONE THEM ASK TO TALK A MANAGEROR HAVE THEM CALL YOU BECAUSE THEY ARE ALWAYS BUSY DON'T COUNT ON THEM OR ANY ONE ELSE CALLING YOU BACK.
Ordered 2 small diamonds. never arrived. charged my card
contacted network by email 4 X's never received confirmation of email ,no gems, no return of money. rip off.
will not order from them again. kiss my money goodbye. really pissed off. ordered 2 small .065 diamonds, host said they were v1 white and well cut.
price was only 19.95 each so took a chance they were as described. gift for my grandson whose birthday was in april. ordered 3/14 2011 . still no gems have given up hope of getting the gems or my money back.
not much but it is the idea of a company not even returning email, will not talk on phone. only way to contact customer service is email.
i have never had problems like this with other gems vendors.
Direct Shopping Network
I've been a member of DSN for appr 7-8 years. I recently tried to purchase a ring and they told me my credit was on hold.
I asked why and they said I had returned more than I kept, so they weren't allowing me to buy!! I asked "well, what good is having a 30 day money back guarantee? I'm not going to keep a ring or purchase if it doesn't look the same on my hand as the models hand!". I told them I have never had this happen to me, and I watch all jewelry channels.
I also told them they're going to lose customers!!! The rep told me to "make sure" of my purchases from now on.
I told him no, I'm not keeping something to make you happy, it should be the other way around!!
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File and action with your Credit Card company. They will either get your refund or suspend the company from using thier card service.
When they can no longer process those credit cards, they'll wake up in a hurry.
I ordered earrings and a ring 6-14-2011 and still no merchandise or money what a scam.