New Reviewer

Direct Nissan an embarrassment to Nissan

Update by user Nov 03, 2019

My opinion Direct Nissan your welcome to it.

Original review posted by user Nov 03, 2019
My review! Direct Nissan 2290 Battleford Rd, Mississauga, ON L5N 3K6 Future prospective buyers from “Direct Nissan” be warned! I bought a new 2018 Murano at Direct Nissan big “mistake “ When I bought the vehicle my wife and I were told we had to see John Rehman the finance manager. We asked him for the features we wanted, prepaid services, the electronic module rust protection to which John said we do not have a prepaid service option. In a later discussion John told me we do have that option and it must have been a misunderstanding, yeah right! my wife and I both heard what he said. As for the electronic device he said they don’t do it but recommend the undercoat “ oil “. Some folks in reviews called John a lier, I would not go that far, greasy maybe. Like the old joke , how many finance managers does it take to grease a lawnmower? answer, One if you pass him through slowly. The salesman I bought from Jason “ nice guy good at his job”moved to an other dealership the next day, He explained to me that Shawn, another salesman would do the info and delivery of the vehicle. the pickup day came two weeks later and the vehicle was still in the parking lot. We waited for it to be made ready then the salesman explained the featured on the car, well sort of, I then asked a few questions to which Shawn said I could talk for two hours on all the features this car has but stopped there, I had to go to the original salesman at the new dealership he then explained the features correctly . The 2018 Murano has had a problem with the radar on the front of the vehicle as well as the back hatch swipe option on the tailgate. If there are call backs on a vehicle would it not make more sense to replace them before the car is sold ? I guess not as mine had to be replaced. That entailed me taking my vehicle there three times and having to wait around for four hours on two occasions and a couple of hours on the other because the shuttle dose not go as far as Brampton . After I had made my concerns known there, I was contacted by a gentleman there called Nile who asked me what they could do to make this right. I feel his heart was in the right place even though his body was in the wrong place “Direct Nissan”. I had an issue with the clear coat they were meant to put on the vehicle so they did it a second time, still no good the weather sucked that few weeks so I was washing the vehicle 2 or 3 times a week. Nile did offer to redo the clear coat again but I don’t need it now, the previous vehicle I had was a Ford escape, great car great dealership and the clear coat kept the car clean as the rain just ran and off. I went to Brampton north Nissan and had to rebuy the option I asked John for. Np there got the device I wanted fitted car is cleaner. As I understand it the device puts a negative charge into the metal of the vehicle repelling the water from the car, the water is not pooling on the vehicle now as it was before so it is staying cleaner. Shame I had to pay another $4600.00 on the package I ask for of John in the beginning. They had lost one of the keys belonging to the vehicle and waited to see if it turned up, no another fail, they had to reset a new key for me BTW that was another few hours waiting around, remember the shuttle? The feeling I am getting from Direct Nissan is leadership by example. This is only my opinion , however the owner at “ Directed Nissan” is welcome to it. if you are thinking of buying a vehicle from Direct Nissan think again. You have been warned. Dissatisfied customer Billy W PS the review only allows minimum of one star, shame zero was not an option. Much like the options you don't do John eh?
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1 comment
#1772898

as an update on my review on Direct Nissan. The guy Nile well I was wrong about him to.

The last time I talked to him he said in the future if there is anything I can help you with please call him and he would deal with it , like get me a better deal on winter tires and alloy rims. Two calls later messages left and a months wait no call back. So I got them from Brampton North Nissan “ great dealership nice people” So I will let you guess what he’s full of. ok I’ll give you a hint.

His eyes are brown. lol way to go Nile.

ID
#1698396 Review #1698396 is a subjective opinion of poster.
Location
Mississauga, Ontario
Product
2018 Nissan Murano Car
Pros
  • Cant think of any
Cons
  • Poor customer service
Reason of review
in my opinion shoddy practices
Loss
$4600
Preferred solution
Let the company propose a solution

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