Direct Home Counseling did not produce what they promised.
DHC contacted me to help with my loan modification. They stated that they work directly with Chase loan underwriters. My information would be submitted for pre-approval to modify my mortgage at 2% 30 year fixed loan. I was pre-approved. Jason Henry said that they guarantee a modification, or I don't pay. I did pay the $3500 and after a year of submitting and resubmitting my application, I was declined by Chase. I attempted to contact my case manager Erick Rosas for direction. I have been unsuccessful in making contact, and he has not attempted to contact me. I was left handling my case with Chase, trying to prevent foreclosure on my home. I tried to email the company, but it was returned undeliverable. I am submitting complaints to the authorities, to receive a refund of $3500. per their guarantee.
Los Angeles, California
Sent check through US mail for loan modification
11-8-12 I received a telephone call from someone name Shane Emerson from Direct Home Counseling offering me a loan modification on my mortgage. In the days following I was told I had to sign some papers and send them a check for $3,500. 'for the attorneys' to work on my loan modification. The documents I signed, although not signed by anyone from Direct Home Counseling, said that if I was not satisfied with their work I could get my $3,500. returned. Shane was soon replaced by a Benjamin Holmes, then by a Charles Smith and ultimately I began dealing with a David Anderson. They kept asking for more paperwork, and then as the months went by updates of my checking account and other monthly bills. I wanted to end it beginning on December 27, 2012, but David kept telling me that this was going to happen. By January 4, 2013 I began demanding we end this and they send my money back. More stalling, and un-returned or promised phone calls never called back. All through this I have had health problems due to complications from hip replacement surgery. As of September 27, 2013 a week after David Anderson told me he would call me that afternoon, and didn't and repeated attempts to call him and Charles Smith and the 'office' phone number, I found their website was no longer listed on the web. After reading other comments on a website that included the same 'names' of the people I dealt with, I am convinced that Direct Home Counseling is or has gone out of business. There is a Realtor listed in the licensed California Realtors who is/was the owner behind Direct Home Counseling and he is the one who is responsible for me getting my $3,500. returned, plus expenses for my time and my attempting to send them a Certified Return Receipt letter, which they never accepted. I will use all means available to me in the State of California to get my money back.
Palm Springs, California
Companies Similar to Direct Home Counseling
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.