Direct Energy Water heater bill way too high
I moved into my house in my house in May 2012 and assumed a $35 water heater rental bill within my gas bill. In January of 2013, the water heater broke and I called direct energy who came to replace the unit with a more "energy efficient" one. After the installation was finished, i was given a paper to sign saying that the installation guys had come and that my new unit rental was $49.99. I was a little taken aback by the $15 upgrade a month but I was freezing and wanted hot water. Now fast forward to August 2014. I have been paying $50 a month and this year it went up to $52/month. I am approached by some companies as well as neighbours who tell me they pay less. I call Direct energy who not only refuses to lower their price but also tells me that that paper I signed with the installation guys was a new contract for 16 years!!! No one communicated to me that this was a new contract! I am not allowed to get out of the contract either unless I pay $4200 for the tank (apparently new it was $5200). Is there any rule, or loophole to avoid this? I would appreciate any help!
Companies Similar to Direct Engery
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.