Manufacturer: Direct Energy Category: Electricity Supply Clear all filters (4 of 4 reviews match)
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I was billed on budget billing every month since 6-2016 for $342.00 over several months the credit balance was not used toward the bill, so we amassed a credit of $1132.89.I have since canceled service with them, when i asked how this happened the lady on the phone said she was not sure. on top of it all i was charged service fees late fees and taxes on usage and money we should not have had to pay. i said to the lady on the phone that there was...
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1.3
I didn't like
  • Accounting practices
#990354
We cancelled our power as we were no longer living up north.That was back on May 30th. We were supposed to get our deposit check shortly after all monies owed was deducted, sounds reasonable! However, it is now July 26th and still no check! We've gotten the run around! They said that they had to open a new work order in order to pay us! REALLY?!?! How about sending the check that goes with the original account, oh, sorry that makes too much...
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I was a happy Energetic customer until I was switched to Direct Energy when they purchased the Energetic customer base. I was witched without my knowing and have been noticing my electric bill was high. Upon checking and looking at my bill closer I found I was paying twice as much as I was before. .1099 /kwh one of the highest in NYS. I am super pissed and blame the NYS government for letting this *** happen. It looks like this has been...
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Anonymous

Anonymous Same thing happened to me. I switched ESCO's and now I have a $500 bill form Direct Energy

Anonymous

Anonymous Same thing happened to me.

1.0
I didn't like
  • Customer service
#852107

Direct Energy Residential Electricity Supply Review

#916669
1.4
We've been customers for three years. I'm trying to leave now. They under deliver on purpose with no remorse.
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