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Called 10 times sence friday... and still calling ... told them not interested friday april 21,2017....even when they came to my door before april.. had 4 calles yesterday .. there starting up again.. this time calls and hang ups... dont these people understand NO......
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1.0
#1039535
I noticed after close examination of my invoice last month that my local Gas & Electric company charges .05/kwh for electricity and Direct Energy was charging .11/kwh!!!!!!!!!! This has been going on for a very long time, with no attempt by DE to inform me of the fact...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Hello! We want to apologize for your negative experience with Direct Energy. If you would like us to look into your account regarding your issue please reach out to us with yo...

Sent me $1100 dollar bill but their rep cannot explain me so I argued with him and he said he is going to call me back and he called me and told me to Pay $677.67 as final settlement which I paid right away. And few months later I got a collection notice in the mail...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Morning! We want to apologize for the delayed response and for the negative experience you have experience with Direct Energy. We would like to review your account to see...

Short Review for April 13, 2017, Other

#1033888
1.0
This has got to be the energy co. From ***.
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Short Review for March 27, 2017, Pc_service

#1026157
1.0
I asked them to remove me from the calling list and lady on phone got rude and said people like me voted for this. Well i didnt so take me off. So now i still recieve atleast 3 calls a day from them
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Direct Energy Residential Electricity Supply Review

#1008860
I didn't sign up for direct energy I will not give someone that comes to my door my information, I have had my identity stolen before, today I find out some door to door person signed me up with out my permission and my bills have doubled, are they going to refund my money?
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Direct Energy Customer Care Review

#985462
1.5
Some third-party for direct energy signed us up for a long-term contract over the phone with a verbal contract. The only problem is they spoke to a low-level employee which had no authority to sign any contracts. Now they want many thousands of dollars in termination fees. Avoid them is my opinion!
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I had the same experience. I called them a year ago when I got an increase notice. The representative I spoke advised me what plan to go with to remain on "budget billing" which is what I was always on with NYSEG Solutions. I got a letter a few months ago that said my...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Morning! First, we want to apologize for the delay in response and the negative experience you have had with Direct Energy. We would like the opportunity to look in to yo...

#1029810
A door-to-door salesman never informed me that he was not directly from my enery company. He then was condescending in explaining he was trying to give me a fixed rate. He also violated his own company's conduct rules by staying with me after he was supposed to leave...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Morning! We want to apologize for the bad experience you had with one of our Door to Door sales agents and with Direct Energy. We would like the opportunity to provide f...

#1026720
I was a customer for two years, it was all good. Then I switched for a better rate and that is when the harassing, manipulating, criminal phone calls started... and never stopped (over two years now)! They call monthly, and attempt to *** me into switching back by...
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#1025001
Direct Energy - DERS online billing
Switched from paper billing to wireless billing. Login to few my bill was easy the first time. But after that I could not login anymore. Direct Energy's website showed this error message. That went on for months. I called Direct Energy few times to fix the error on...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We are sorry to hear about your issues logging in to pay your bills. We would like to discuss the issue further so we can resolve the online problem. If you could email us at ...

#1022344
I was a happy Direct Energy customer for a couple of years. I received the rate I agreed to, and thought everything was fine. I opened up my bill this month and soon discovered that my rate went from 41 cents per ccf to 86 cents per ccf! OMG! Obviously, I called and...
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Paid $99 disconnection fee with check Paid disconnection fee with check #1001 on August 22nd.Still being harrassed by collection agency for the $99. It has brought my credit score down to a negative. When I learn how to sue this company , i am definetly going to do so....
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I didn't like
  • Being ripped off
  • I chose them and they screwed me
#1014803
I'm with you all the way work like a dog , lifting and stressed out from the poor neighbor, Boss's don't do their Job like Managing the store and departments ... Like fixing problems and broken equipment... I work The Deli, in Portland Or. SE area Steam shoots out of...
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#1002501