New Reviewer

Avoid them if you can

Please avoid this company. We installed the panels a year ago and then the issues started. First, one of the panels didn't work; second it took more than a month to get hooked up to the app to see how much was being generated. Than our bills went down by less than 60% vs promised 123% average use coverage. It took a year, numerous phone calls on our part to get through to customer service. A year later we finally get the answer that, unfortunately, they underestimated our actual usage (but be happy you are still getting some solar energy) and that it was our job as consumers to get into the nitty-gritty of specific KWH of monthly use and raise the alarm that what they used to build the proposal was incorrect. They are not the professionals selling solar panels, we are! At the end of the day, we went with Direct Energy Solar because they promised the best coverage vs price (vs competition) and learned that you get what you pay for: false promises and a lot of run around, incompetent customer service that covers up the bait-and-switch price scam. No customer service, no support and no responsibility for lowballing the estimate to sell the proposal. Buyer beware as you will not get what promised and the system is not cheap to begin with!!!!!
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ID
#1052074 Review #1052074 is a subjective opinion of poster.
Location
Holden, Massachusetts
Product
Direct Energy Solar Solar Power System
Reason of review
oversold and underdelivered
Preferred solution
install additional panels to match at least 100% of the 123% promised usage

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