Direct Connect

While moving out of our property 6 months ago we were advised by our agency to use DirectConnect to help us with a 'hassle free' reconnection service at our new address. Total scam.

They reconnected us at the new address but did not disconnect us from the first address and didn't advise we would have to do this ourselves. As we pay direct debit to Origin, we only realised we were paying someone else's bills for the past 6 months when I noticed we had two gas bills in the same week. Direct Connect advertise themselves as making moving easier but we have been so ripped off. I contacted them directly and they are creating a case file but the operative said he couldn't say for sure that we would be refunded despite this being a huge error on their part.

If we hadn't been told to use DirectConnect we would have done it ourselves and it would have taken five minutes. It sends a false message that they will do it all for you and that is not the case.

Don't even waste your time calling them! I feel comfortable rejecting this company based only on a phone conversation.

I just called Direct Connect car transport company for a quote on moving a car from Colorado to Maryland. The woman who answered sounded surly from the first word.

She then interrupted me to say, "So do you want a quote or not?" I was shocked, but said yes, but I wondered if they were a carrier or a broker because I preferred the latter, and she said, "Well good luck with that," and hung up on me! I'm not sure I've ever had any salesperson speak to my that rudely ever.

I cant because of the bad language i would have to use absolutely shocking service disgusted

They transfer telstra and foxtel but made a new contract with another gas and electricity provider without my consent and did not cancel my previous contract with Origin, therefore I had to pay 2 bills of 2 different addresses plus disconnection fees

Booked a reconnection thru Direct Connect but left wondering if it will actually happen. I have to sit at the property for over 5 hours as the Electricity provider must test all power points.

This is absolutely weird as I could live in a property for 50 years and they wouldnt offer to check the points. Im only reconnecting the power 2 weeks after closing my account as Ive decided to sell.

When the new owner has the power put back on in what could be 4 weeks later they too will have to go thru this whole painful approach. Its just plain silly.

Direct Connect were referred to us by the Real Estate Agent to arrange a Service Provider for electricity and for it to be connected before we moved in. Four days after moving in (in the middle of a heat wave) we still have not been connected and in fact have been blatantly lied to.

After numerous calls and complaints, on day 3 we were told that someone would be there before 5pm to connect the power and that someone had to be at the premises to let them in - fair enough, taking a day off work waiting at the property still no connection. Having had a gut full of all the bull !@#t I phoned the Electricity company myself to find that no application had been made by Direct Connect to have the power switched on !!

WHAT PATHETIC SERVICE, IN FACT THERE WAS NO SERVICE. DISGUSTED !!!!!

I used Direct Connect when recently moving home to disconnect old services and connect new services. They assured me they could do both and in fact, connected my new services without an issue.

However, 2 months later, I'm still waiting for the disconnect. I've been told several times that the disconnection is going through and then nothing happens. No followup from them and no real assistance. Pathetic service.

After my most recent encounter with them they pretty much told me I would need to sort it out myself!

Now I'm happy I still have the old account because I can transfer services and make sure Direct Connect lose out on their trailing commission. Would never recommend them or use them again

DirectConnect will happily take a commission from your new energy provider but will NOT disconnect your old provider. This is not part of the service, though they are not at all upfront about this, will not tell you about it and will not proactively offer it.

If you do choose to use the 'service' offered by DirectConnect, be warned that you will be responsible or disconnecting your old supplier. In past dealings with DirectConnects competitors, this service has been provided as a matter of course so it would be reasonable to expect that DirectConnect would provide this as part of their so-called service.

As a rental tenant, I have relied on Direct Connect's service a number of times without any problems.

Upon moving into my current residence, Direct Connect failed to carry out their service of connecting my utilities unbeknownst to me as I didn't receive any written notice (as stated in their terms and conditions regarding suspending their obligations or Customer's agreement 12.1).

Only after having my power supply disconnected for 3 concurrent days and numerous calls to the utility providers involved, I learned the power and gas accounts were not even connected in my name, and am now in debt of approximately $2000 - Not easy to pay when receiving unemployment benefits.

My advice? DON'T rely on this company for anything.

My area's Electricity supply company's advice? (Quote) "Never rely on Direct Connect, they're hopeless".

I only signed up with electricity through them with Go energy when signing a new lease on the house. They where organised through the realestate agency.

I was charged peak rate the entire time. I have since changed energy providers and do not recommend using direct connect. I was lucky to not have opted for other services they offered.

I only signed up with electricity through them with Go energy when signing a new lease on the house. They where organised through the realestate agency.

I was charged peak rate the entire time.

I have since changed energy providers and do not recommend using direct connect. I was lucky to not have opted for other services they offered.

I have availed new connection from Direct Connect. After the new connection (Water and Electricity) has been organised at my new place, the hot water stopped coming. I called their Customer care for help. As, I was not sure if that is because of new connection or because of some technical settings that needs to be done, but I was HIGHLY disappointed by the way it has been addressed (Customer Representative was Bilinda, Time of conversation - 24/06 - 5:30 PM (Around). I have been told in that call that our responsibility/Duty is just to get the connections at the place we'll not be able to help with anything apart from that if the electricity and Water is working as expected. The way I have been addressed is really not healthy and against the quality standards. After that when I asked for e-Mail Address or Phone number to make my complaint I have not been provided the actual e-Mail ID. Its strange that how I have been addressed by their representative.

I've dropped them a mail still waiting for their response.

Its a time telling the people about the way they deal with their customers.

Somebody better put my favorite channels back on right now for I blow the *** up... I feel so *** lonely with out it....

I pay 200 and something every month and you *** mean to tell me the channels I mainly watch are off and then you offer me $5 off my bill what *** is that going to do....

Now something better change before monday because that's when my shows are on and the *** better be on I don't give a ***... put it on or I'll tell everyone to switch to comcast.....and I mean it...and my bill better be low for the next 5 months....

I got my local bill and suprise I have 3 extra charges on it, and I do not even have a computer with internet at home. I never signed up for services also got signed up with another company for movies that I never watch nor order.

So phone bill holders beware of scams out there that charge you for services you ghave never heard of or ordered. I am so tired of people charginbg me or calling me about things I have never signed up for.

There are aslo businesses out there that do what they can to sign you up , only to have misled you, one is Direct Connect.

Oh I called for creit at least once if not 2xs and it is showing up on my bill still, got a late charge also, which local phone company waived. You can get you phone account put in a certain stance so you won't get late charges until this is taken care of.