Direct Communications Reviews
Direct Communications Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Direct Communications has a 1.0 star rating from 1 review; consumers report strong dissatisfaction with billing practices and customer service despite fiber internet service and a high price level.
Positive Feedback
Customers note reliable fiber internet as the main pro and one recommendation is to set up auto pay after the 8th to avoid fees.
Negative Feedback / Risk Areas
- Frequent Direct Communications customer complaints about a terrible billing system and double charges leading to overdraft fees.
- Reported poor customer service response on refunds and disputed charges.
- Concerns about service blocks and unclear subscription or contract enforcement.
Key Takeaways for Future Customers
- Expect fiber internet but verify billing setup and monitor statements closely.
- Consider implications for auto-pay timing and ask about refunds and dispute processes before subscribing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Direct Communications has a 1.0 star rating from 1 review; consumers report strong dissatisfaction with billing practices and customer service despite fiber internet service and a high price level.
Positive Feedback
Customers note reliable fiber internet as the main pro and one recommendation is to set up auto pay after the 8th to avoid fees.
Negative Feedback / Risk Areas
- Frequent Direct Communications customer complaints about a terrible billing system and double charges leading to overdraft fees.
- Reported poor customer service response on refunds and disputed charges.
- Concerns about service blocks and unclear subscription or contract enforcement.
Key Takeaways for Future Customers
- Expect fiber internet but verify billing setup and monitor statements closely.
- Consider implications for auto-pay timing and ask about refunds and dispute processes before subscribing.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rockland, Idaho
Terrible billing system
- - Terrible billing system for fiber; auto pay on day 1 caused late fees and double charges, and moving auto pay after the 8th caused frustration.
Terrible billing system. They bought my fiber internet, and I set up auto bill pay for day 1 of the billing cycle like I had with the previous company.
I encurred late fees and was double charged. When I asked what's going on with their billing, I was just told to move my auto pay to after the 8th of the month.
What's the point of having other options? Their errored system cost me money and frustration.
- Fiber internet
- Terrible billing system
Preferred solution: Full refund
User's recommendation: Set up auto pay to after the 8th
Montpelier, Idaho
Companies think they own us these days eh?
- - They billed $100 too much, causing overdraft fees.
- - They won't reimburse overdraft fees after admitting the error; they blocked a site.
They billed my card 100 dollars more than they should have, sent my acct into the negative I got 70 dollars worth of overdraft fees. They refuse to pay for the fees even though they admit they shouldn't have taken the money. Now they have blocked a website I use ALOT because they think it is a site that is malicious, then they give me an alternative site that doesn't work and also has 20 times more popups. WTF I signed a year commitment in may and by July they have already broken the contract. It doesnt say anything about how they will block sites they believe are bad. Oh and they believe I still need to stay in this commitment haha I have a close lawyer friend. We will see... They are paying me for everything.
I believe I have lost about 240$ because first the 70 dollars overdraft they still have a 50 dollar credit from taking that extra 100. When I thought my computer was having trouble connecting to the website they blocked I spent 1 and half days trying to figure out what was going on. When in reality they could have easily had a polite webpage pop up explaining that I dont have a right to go to that site anymore. So my time isn't free there you have it.
Thanks for wasting my time jerks.
Companies Similar to Direct Communications
Calix
“Have tried to contact this company through email and have not heard anything. I am requesting a complete...“
Ebox Canada
“Hello, - without prejudice - When you emailed me to inquire about the quality of customer service, I...“
eReceptionist
“Contacted as an existing customer as the online webpage is not working and returning error messages when...“
MM Bronx Tree Service
“MM Bronx Tree Service is a top choice for anyone in the Bronx seeking professional and reliable tree...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation
I feel bad for you. The troubles I have is on weekends I don't have no internet they keep blaming it on my machinery but I know darn well it's not.
If that's the case my modem and router must not like working on weekends. Lol