Direct Automotive Products
Direct Automotive Products Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Direct Automotive Products has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied. Rating distribution is 100% unfavorable and recent recommendations are "Maybe". Consumers note limited product diversity and a high price level.
Positive Feedback
Some customers report helpful and responsive customer service and timely replacements when contacted through the tech line.
Negative Feedback / Risk Areas
- Orders shipped incomplete or incorrect parts were sent.
- Refunds delayed or reduced with return shipping and restocking charges.
- Customers report being charged despite out-of-stock items and difficulty resolving billing disputes.
Key Takeaways for Future Customers
- Check current stock and part fit before purchase and monitor charges closely.
- Be prepared for potential return shipping costs and contact customer service promptly for issues.
- When researching Direct Automotive Products reviews, also review customer complaints about billing, refunds, subscriptions, auto-ship, membership and customer service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Direct Automotive Products has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied. Rating distribution is 100% unfavorable and recent recommendations are "Maybe". Consumers note limited product diversity and a high price level.
Positive Feedback
Some customers report helpful and responsive customer service and timely replacements when contacted through the tech line.
Negative Feedback / Risk Areas
- Orders shipped incomplete or incorrect parts were sent.
- Refunds delayed or reduced with return shipping and restocking charges.
- Customers report being charged despite out-of-stock items and difficulty resolving billing disputes.
Key Takeaways for Future Customers
- Check current stock and part fit before purchase and monitor charges closely.
- Be prepared for potential return shipping costs and contact customer service promptly for issues.
- When researching Direct Automotive Products reviews, also review customer complaints about billing, refunds, subscriptions, auto-ship, membership and customer service.
Turn one complaint into a collective action
Package
They only shipped on package of the two I am missing the drivers side mirror fedex is saying I need the other tracking number but if should only have one
Preferred solution: Deliver product or service ordered
User's recommendation: Maybe
Cheated me.
- Ordered a two-door Ford door handle, got a four-door version.
- Return shipping charged; $11 deducted from refund, and $10 to return it; total paid $31.88.
I bought a door handle for a two door ford they sent me one for a four door and won"t pay to return it when they were told it was a two door. they are chargeing me $11.00 off my refund + i have to pay $10.00 to send it back i paid $31.88 total four the part and to send it back it is costing me $21.00 total to send it back.
I was in bissness my self one time and i wouldn"t dream of running my bisness in that manner after all you are as good as the serves you give. And the serves i got was very poor.
They went out of their way to help me.
- DirectAuto shipped; parts arrived in good condition.
- The shop said the switch was the issue; DirectAuto offered replacements and refunded after return.
I recently ordered a set of window regulators for my 2001 Pontiac Grand Prix GT 2 door coupe. DirectAuto.com promptly shipped my order and they arrived in good condition.
I took the parts to the shop to install. The repair shop told me, after charging me two hours of labor that neither regulator was good but they could sell me some they had at to get me handled. I told them to hold off until I could contact DirectAuto and see what was going on. I called the directauto toll free tech line and spoke with a very nice and knowledgeable person whom stated that though uncommon they could both be defective and he would ship me a set of new ones.
He asked me to either check or have my install shop check one thing which was the switch as both units were bad. I went back to my repair shop and when they checked the switch found that it was my problem and neither my original parts nor the parts I received from DirectAuto.com were bad. They reassembled my car with a new switch and my original parts and I went on my way with a functioning car. I contact directauto back and asked even though their parts were not bad and it had been my shops and indirectly my error on the diagnosis if I could return the parts.
They said that would be OK and emailed me a RMA to use for return of the parts. I shipped them back as instructed and had my refund (less freight ofcourse) in less than 5 days after they got the parts back. DirectAuto.com did not have to take the parts back. It was my fault and the parts are electrical.
But unlike most auto places I have dealt with, directauto.com is a good company and they are nice people. They understand mistakes are made and helped me in every way.
I will definetely give them my business first when ever one of my vehicles breaks.
Thanks so much for being caring and not sticking it to me.
Direct automotive products
- They showed stock and charged my card online.
- Two days later they said the parts were out of stock and offered a four-month back-order; I declined.
I found Direct Automotve Products (directauto.com) by google searching. They showed stock on parts for my toyota and promised quick delivery.
They certainly looked legitimate. I even called and talked to a human being. I ordered the parts on then website with my credit card. The quickly charged my credit card then two days later told me the parts were out of stock.
They offered to back-order with delivery four months later. I quickly declined their offer. I checked my credit card account a week later. They had not credited my account.
I then called the credit card company to dispute the charge. An investigation is in progress.
WHAT A RIPOFF!
still waiting for a part ordered 9/1/18, still didn't ship, they don't answer the phone trying to cancel the order. don't order from this place
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Ya *** right they did that! I received 2 BAD window motors.
You know how I know they were bad, they were CRACKED!
Screw-bolts falling out...
BullSh-t Company!