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Contacting direct auto

I waited 65 minutes on hold to talk to a representative and when my turn came up the phone call hung up mysteriously. I called another number to talk to a rep this time I waited 20 minutes to the same outcome.
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ID
#3743917 Review #3743917 is a subjective opinion of poster.
Location
Chicago, Illinois
Preferred solution
Deliver product or service ordered

Auto Insurance Gets Cancelled after 10+ years of being a customer

Direct Auto Insurance - Auto Insurance Gets Cancelled after 10+ years of being a customer
I renewed my auto insurance policy in March 2021. I normally renew annually, as doing so is easier on my budget. Suddenly, in December 2021, my auto insurance policy that I have had for over 10+ years gets cancelled. I call customer service, and they tell me that the local agent serving the policy did not submit the necessary paperwork for me to retain my status as a customer who pays annually, meaning that I would be placed on a monthly plan that included installment fees. I told them that my policy expires in March 2022 and should not have to pay a dime until them. They told me that the issue was out of their hands and I would have to make arrangements with the local agent to have the new paperwork be submitted to reinstate my policy. I then told them I should not have to do THEIR work to fix THEIR mistake, and then told them I wanted to just cancel the policy. They then told me that would have to pay the balance under the 'new' policy even though my policy was cancelled. I told them that I would contact the local service agent servicing my policy. I call the local service agent. The agent does not even know what I am talking about, as the agent does not have info regarding my current policy. The agent essentially tells me the same thing, that if I want to keep my policy, it will have to be on an installment plan, and that if I cancel the policy I will have to pay a balance of about $180. I contemplated taking Direct to court over breach of contract, but I figured it would be cheaper to pay these b4st4rds than the legal system, which I think is what these *** were counting on all along. Since I had procured insurance from a competitor at the time of the cancellation (I still needed to drive my car legally in spite of these bozos *** up my life) I joyfully and legally paid their "balance". I let the cancellation stand, telling them if $180 would change their lives for the better, so be it. Personally, I wouldn't p1ss on any of the leadership in this company if they were on fire (yes - I am quite bitter over this, but I'll get over it eventually)

User's recommendation: AVOID THEM IF YOU VALUE YOUR SANITY AND YOUR MONEY !!!

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ID
#3450111 Review #3450111 is a subjective opinion of poster.
Location
Reston, Virginia

They refuse to cover a water damage in a car insured with them