Direct air Springfield IL, not direct

We paid for a direct flight from Lake land FL. to Springfield IL.for our daughters birthdey, and when she got on the plane they told them that they were being routed to South Carolina. When i complained to the company, they said that it was due to something they knew about the day before. Why did they not tell people so that they could make other arrangments or at least let the people that would be waiting on them know. This company does not care about the little people. They feel like they do not have to anser to the people who pay's them to serve them. Us the hard working people of Il. This is *** and i will not fly wiith them again.
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#253141 Review #253141 is a subjective opinion of poster.
Houston, Texas

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