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Unacceptable Service and Support. Careless procedures.

Update by user Dec 17, 2019

I CLOSED MY ACCOUNT IN DING ! !I don't want any transactions with those incompetent people ! !

Update by user Nov 13, 2019

Chat started on 13 Nov 2019, 02:50 PM (GMT+0)(02:50:33)*** Kostas joined the chat ***(02:50:33)Kostas: I want to talk with a Supervisor ! I cannot find a solution by talking to first-level clerks !(02:50:36)*** Jason joined the chat ***(02:50:53)Jason: Hi Kostas, thanks for reaching out.

I’ll be assisting you today.(02:51:15)Jason: Our supervisors do not come on chat. If we have an issue that we cannot resolve ourselves we speak with them.(02:51:24)Jason: Tell me more about your issue and I will see what I can do for you.(02:51:39)Kostas: Hello Jason. I already talke with Barry and Hector. And I alredy exchaged several mails with your Support(02:52:00)Kostas: None can give me a solution and I am very frustrated !

! ! !(02:52:20)Kostas: How can I contact Supervisors or Managers there ?(02:53:21)Jason: Kostas I can see that my colleague Barry sent you an email not too long ago requesting some information. We need this information to get your account unlocked.(02:53:31)Jason: So there is a solution to this issue.(02:53:34)Kostas: I already did it(02:53:55)Kostas: But I want to know which phone number is blocked in Ding !

You have to protect me and explain me ! ! !(02:54:02)Jason: When did you send over the information for Ellen?(02:54:24)Kostas: I said that the First Card I used, is Mine ! So ....

use this one !(02:54:38)Kostas: And I said that Eleni is my mother !(02:55:38)Jason: We ID for her as her card was added onto the account. We need ID for any of the card holders. I know this is frustrating. We request information for security purposes at some point.

This is an essential aspect of protecting customer transactions and accounts ensuring that you have a safe and secure service.(02:55:56)Jason: We cannot proceed to the next step until we have ID for Eleni(02:56:00)Kostas: Then delete this Card from your Account ! Use only mine ! ! !(02:56:12)Kostas: What are you talking about ?(02:56:24)Kostas: I only tried a second card as you also declined mine !(02:56:35)Kostas: This is irrational !

! !(02:57:02)Jason: Please, reply to the email with the information required. We cannot proceed if we do not get this. If you have any question, please do not hesitate to contact us.(02:57:18)Kostas: I want to talk with A Supervisor(02:57:22)Kostas: How can I do that ?(02:57:32)Kostas: I will keep copy of our discussion(02:57:38)Jason: You can send an email to customercare@***.com(02:57:43)Kostas: I laready did(02:57:48)Kostas: * (already)(02:57:58)Kostas: I want escalation of this case !(02:58:13)Kostas: First Level support is inadequate !(03:01:46)Jason: If you want to continue to use our services you will have to comply with our security review.

There is no exceptions for this or no escalations.(03:02:03)Jason: Please send us the requested ID so we can continue our checks.(03:04:07)Kostas: OK. I declare hereby that I am tottally NOT satisfied by your Support ! I also declare that your procedures are inaproprriate and careless. I also declare that your Customer satisfaction level for me is unaccpetable.(03:04:17)Kostas: Thank you for your time Jason(03:04:41)Jason: You're welcome Kostas.

Have a good day and take care.(03:05:25)*** Kostas has rated the chat Bad ***(03:05:25)*** Kostas has commented: Unacceptable Support Level. Careless procedures.

Unsatisfactory Services ! ***(03:05:25)

Original review posted by user Nov 13, 2019
These people are totally incapable to give Solutions and to Correct situations ! I tried to top-up a phone-number of a friend and Ding suspended MY account, as this phone-number (friend's of mine) has been blocked in Ding's Databases ! They suspended MY account, for they have a blocked phone-number in their systems ! And they asked me a ton of documentation (ID, Uitlity Bill, Driver's License and even MY Mother's ID) to re-activate my account ! I send them noumerous mails, I chatted with 3 Support Clerks and they do not accept to escalate this Case, or to notify some Supervisor to solve it. (Chat copy with their ... Support is available)
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#1706830 Review #1706830 is a subjective opinion of poster.
Ding Telecommunications Customer Care
  • Live chat but with no results
  • Denial to contact support supervisors
  • Inadequate support
  • Irrelevant procedures
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

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