Ding Telecommunications Reviews

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Cancelado

Even-though it was a cancelled line, they decided to keep my money a few times. They shouldve told me that instead.
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ID
#2932624 Review #2932624 is a subjective opinion of poster.
Location
Channahon, Illinois

Ay firt work well after few weeks stared to charge me with out give me the service

For the firt few weeks everything went well no problems then after few weeks Stared to charge me with out giving me the services I was send pup up to Dominican Republic After few weeks was horrible The pup up for $ 3 usa follar dont want to go thru but they still charge me for an services that never go Just like any other company craps

User's recommendation: Only is good for couple time.

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ID
#2892733 Review #2892733 is a subjective opinion of poster.
Pros
  • Work good firt few weeks
Cons
  • Irrelevant procedures
  • Dont honor
  • Denial to contact support supervisors
New Reviewer

Top-up unsuccessful

I recharged two times, the second time unsuccessful. But the ding deducted money from my bank account. Please have a look what happened.
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ID
#2887499 Review #2887499 is a subjective opinion of poster.
Loss
$32
Preferred solution
Full refund

Problems with top up

The people I do top up for does not receive the top up has happened like 3-4 times nw, nd whenever I do top up instead of mobile data they get call card which is unusual.
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ID
#2872224 Review #2872224 is a subjective opinion of poster.
Location
Luton, England
New Reviewer

You *** up

You *** up before 2 this is the second or third time your *** of my reload you stupid moron you better get to it right away otherwise I'll *** you all your company *** my phone number is 510-294-**** call me right away Auto
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ID
#2813369 Review #2813369 is a subjective opinion of poster.
Cons
  • Denial to contact support supervisors
  • Inadequate support
  • Fuck
Loss
$100
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Misleading Plan

I Purchased the Stay Connected Plan valid for 28 days. However, the plan was only active for approximately 10 or 11 days. It was supposed to be unlimited Digi to Digi, unlimited talk to US/CAN, UK, unlimited WhatsApp, and 16GB data. When you try to contact a human it's impossible!

User's recommendation: Be aware of the disloyalty.

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ID
#2797165 Review #2797165 is a subjective opinion of poster.
Cons
  • Dont honor
  • No relevant support only automative system
Loss
$32
Preferred solution
Deliver product or service ordered

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Unacceptable Service and Support. Careless procedures.

Update by user Dec 17, 2019

I CLOSED MY ACCOUNT IN DING ! !I don't want any transactions with those incompetent people ! !

Update by user Nov 13, 2019

Chat started on 13 Nov 2019, 02:50 PM (GMT+0)(02:50:33)*** Kostas joined the chat ***(02:50:33)Kostas: I want to talk with a Supervisor ! I cannot find a solution by talking to first-level clerks !(02:50:36)*** Jason joined the chat ***(02:50:53)Jason: Hi Kostas, thanks for reaching out.

I’ll be assisting you today.(02:51:15)Jason: Our supervisors do not come on chat. If we have an issue that we cannot resolve ourselves we speak with them.(02:51:24)Jason: Tell me more about your issue and I will see what I can do for you.(02:51:39)Kostas: Hello Jason. I already talke with Barry and Hector. And I alredy exchaged several mails with your Support(02:52:00)Kostas: None can give me a solution and I am very frustrated !

! ! !(02:52:20)Kostas: How can I contact Supervisors or Managers there ?(02:53:21)Jason: Kostas I can see that my colleague Barry sent you an email not too long ago requesting some information. We need this information to get your account unlocked.(02:53:31)Jason: So there is a solution to this issue.(02:53:34)Kostas: I already did it(02:53:55)Kostas: But I want to know which phone number is blocked in Ding !

You have to protect me and explain me ! ! !(02:54:02)Jason: When did you send over the information for Ellen?(02:54:24)Kostas: I said that the First Card I used, is Mine ! So ....

use this one !(02:54:38)Kostas: And I said that Eleni is my mother !(02:55:38)Jason: We ID for her as her card was added onto the account. We need ID for any of the card holders. I know this is frustrating. We request information for security purposes at some point.

This is an essential aspect of protecting customer transactions and accounts ensuring that you have a safe and secure service.(02:55:56)Jason: We cannot proceed to the next step until we have ID for Eleni(02:56:00)Kostas: Then delete this Card from your Account ! Use only mine ! ! !(02:56:12)Kostas: What are you talking about ?(02:56:24)Kostas: I only tried a second card as you also declined mine !(02:56:35)Kostas: This is irrational !

! !(02:57:02)Jason: Please, reply to the email with the information required. We cannot proceed if we do not get this. If you have any question, please do not hesitate to contact us.(02:57:18)Kostas: I want to talk with A Supervisor(02:57:22)Kostas: How can I do that ?(02:57:32)Kostas: I will keep copy of our discussion(02:57:38)Jason: You can send an email to customercare@***.com(02:57:43)Kostas: I laready did(02:57:48)Kostas: * (already)(02:57:58)Kostas: I want escalation of this case !(02:58:13)Kostas: First Level support is inadequate !(03:01:46)Jason: If you want to continue to use our services you will have to comply with our security review.

There is no exceptions for this or no escalations.(03:02:03)Jason: Please send us the requested ID so we can continue our checks.(03:04:07)Kostas: OK. I declare hereby that I am tottally NOT satisfied by your Support ! I also declare that your procedures are inaproprriate and careless. I also declare that your Customer satisfaction level for me is unaccpetable.(03:04:17)Kostas: Thank you for your time Jason(03:04:41)Jason: You're welcome Kostas.

Have a good day and take care.(03:05:25)*** Kostas has rated the chat Bad ***(03:05:25)*** Kostas has commented: Unacceptable Support Level. Careless procedures.

Unsatisfactory Services ! ***(03:05:25)

Original review posted by user Nov 13, 2019
These people are totally incapable to give Solutions and to Correct situations ! I tried to top-up a phone-number of a friend and Ding suspended MY account, as this phone-number (friend's of mine) has been blocked in Ding's Databases ! They suspended MY account, for they have a blocked phone-number in their systems ! And they asked me a ton of documentation (ID, Uitlity Bill, Driver's License and even MY Mother's ID) to re-activate my account ! I send them noumerous mails, I chatted with 3 Support Clerks and they do not accept to escalate this Case, or to notify some Supervisor to solve it. (Chat copy with their ... Support is available)
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ID
#1706830 Review #1706830 is a subjective opinion of poster.
Service
Ding Telecommunications Customer Care
Pros
  • Live chat but with no results
Cons
  • Denial to contact support supervisors
  • Inadequate support
  • Irrelevant procedures
Reason of review
Poor customer service
Loss
$3
Preferred solution
Deliver product or service ordered

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