Dimplex
Dimplex Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dimplex has 1.9 star rating based on 3 customer reviews. Consumers are mostly dissatisfied. Rating distribution shows 67% unfavorable; price level is high.
Key Takeaways for Future Customers
- Check Dimplex reviews before buying and expect possible customer service delays.
- Product can be beautiful when working but may require professional service for built-in units.
- Returns and warranty service may be difficult for heavy built-in fireplaces.
Negative Feedback / Risk Areas
- Frequent customer complaints about no response from customer service and poor warranty support.
- Reports of heaters failing, flicker or lights stopping, and leaving permanent black marks on walls.
- Difficulty returning or transporting heavy units and long wait times for repairs.
Positive Feedback
When functional, the fireplace is attractive and meets aesthetic expectations.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dimplex has 1.9 star rating based on 3 customer reviews. Consumers are mostly dissatisfied. Rating distribution shows 67% unfavorable; price level is high.
Key Takeaways for Future Customers
- Check Dimplex reviews before buying and expect possible customer service delays.
- Product can be beautiful when working but may require professional service for built-in units.
- Returns and warranty service may be difficult for heavy built-in fireplaces.
Negative Feedback / Risk Areas
- Frequent customer complaints about no response from customer service and poor warranty support.
- Reports of heaters failing, flicker or lights stopping, and leaving permanent black marks on walls.
- Difficulty returning or transporting heavy units and long wait times for repairs.
Positive Feedback
When functional, the fireplace is attractive and meets aesthetic expectations.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Faulty on fire
Still not been in contact with me
Sent emails and messages and no body gets back to you. Disappointing is not the word
Sent loads of messages and no none getting in touch. Got a Brayford its never been used for heat only for lights been on and this weekend came to use it and doesnt work. Not happy at all.
Preferred solution: Help to get it working.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad product
- - Brand new drywall and paint were installed.
- - Electric heaters left black marks on walls that won't scrub off and I am not happy with the product.
I renovated my home with all brand, new drywall and paint but new electric heaters put them on and with the heat that goes up its left black marks on the wall that cannot be scrubbed off not happy with product.
- Leave black marks on wall
Preferred solution: Full refund
User's recommendation: Dont buy
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerI bought a Dimplex fireplace when we downsized 5 years ago. My husband had Parkinsons and I felt a safe fireplace would be comforting for him. I had it built in. After 3 1/2 years the flicker flame
- - The fireplace no longer works.
- - Retailer won't service it and directs to an Orlando Dimplex service that won't service it, plus a service manual.
no longer works. I called the retailer I bought it from and he wanted me to remove it from the built-in wall and bring him the fireplace.
I am 67 years old and my husband is 81 and in a wheelchair! He said he had no one to service it! I was referred to the service company Dimplex offers in the Orlando Florida market and NO BODY SERVICES DIMPLEX!!! I AM SO FRUSTRATED.
IT'S FALL AGAIN AND I'D LIKE THE FIREPLACE FIXED. SOME ONE SENT ME A SERVICE MANUAL! AGAIN!!!
YOU WANT ME TO TAKE APART THE FIREPLACE? Now I have a focal point that does not work and nobody seems to care!
PLChildress@***.com
User's recommendation: Don't buy
Absolute frustration and disappointed
- - The flicker stopped.
- - The retailer asks me to remove it and transport it to the store.
- - I am 67 with an 81-year-old husband who has Parkinson's.
The flicker stopped working and I've been trying to get someone to service it! The retailer Amish Direct/Oak Wood wants me to remove it from the built in wall and transport it to his store!
I'm a 67 year old woman with a 81 year old husband that has Parkinsons! Are you kidding!!!
User's recommendation: Don't do it!
Non working fireplace
- - It blows hot air even when shut off.
- - The lights don’t turn on.
- - The ice cube effect is broken and not showing fire.
- - It doesn’t work in any color or at all.
It is blowing out hot air when I believe it is shut off and the lights dont go on on the broken ice cubes which is supposed to look like the fire is going and it doesnt work at all in any color doesnt even go on
- Beautiful when working
- Pissed that again it isnt
Preferred solution: Some help to fix it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI contacted Dimplex on Wednesday the Dec 7th re my fire - there was a blown fuse in my fuse box. When the box was put right - fire Disney work at all. Checked plug, fuse, batteries etc but no success.
- - Dimplex promised a 3-5 day response; two weeks with no contact.
- - We are pensioners with little heat beyond the fire, and contact is only via email.
I contacted Dimplex who said they would respond in 3 to 5 days. Two weeks on I have heard nothing!!
Cannot get through to speak to them except on e mail!
We are pensioners with little heat aside of the fire!! Reference SUPRY005610
User's recommendation: Better contact - quicker contact - any contact !!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo heat with my electric fireplace. Would like help repairing it or returning it.
- - Unit weighs over 200 lbs and is hard to move.
- - UPS return is needed, but there is no box and it can't be moved.
- - The heater does not work.
In order to return it online message says for us to take it to UPS. It weighs in excess of 200lbs.
We are both over 75 and do not have a box to put it in if we were able to take it apart or lift any of it to take it to UPS. The heater doesn't work. It worked one time when we first got it and hasn't since.
We paid premium price for this and sure would appreciate some help from your company with this problem. The fireplace is beautiful and what we wanted but would like the heater to work.
Thank you.
Dimplex North America does not stand behind their warranty
- - Purchased Jan 2012 and it ran through winter.
- - In November it started, heater and fan ran briefly, warranty calls had long waits.
It's been one month since this post and still have not heard from Dimplex in response to my email inquiries.
Purchased in January 2012. Worked for an unseasonably mild midwest winter till around May.
This year, plugged it in and fired it up this November, the heating element and fan ran for one minute and stopped working. Still under warranty, I tried calling customer service on my lunch hour three separate days. Waited over 20 minutes and the system indicated I was moving up in the wait list at the rate of one position about every three minutes.. Each of the three times I called interesting that I was number 23 in the *** ..
Anyway(?) That's over a one hour wait time. I also used their website and contacted their tech, operations and customer service teams (again, three separate times). Dimplex North America does not provide acceptable customer service to honor their warranty!! Not a single response back, not one.
I told them I was going to spread the word, they have not bothered to attempt any correction. Well, off to the most popular online customer complaint websites, and finally BBB!
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