Dimplex

I renovated my home with all brand, new drywall and paint but new electric heaters put them on and with the heat that goes up its left black marks on the wall that cannot be scrubbed off not happy with product.

no longer works. I called the retailer I bought it from and he wanted me to remove it from the built-in wall and bring him the fireplace.

I am 67 years old and my husband is 81 and in a wheelchair! He said he had no one to service it! I was referred to the service company Dimplex offers in the Orlando Florida market and NO BODY SERVICES DIMPLEX!!! I AM SO FRUSTRATED.

IT'S FALL AGAIN AND I'D LIKE THE FIREPLACE FIXED. SOME ONE SENT ME A SERVICE MANUAL! AGAIN!!!

YOU WANT ME TO TAKE APART THE FIREPLACE? Now I have a focal point that does not work and nobody seems to care!

PLChildress@***.com

The flicker stopped working and I've been trying to get someone to service it! The retailer Amish Direct/Oak Wood wants me to remove it from the built in wall and transport it to his store!

I'm a 67 year old woman with a 81 year old husband that has Parkinsons! Are you kidding!!!

It is blowing out hot air when I believe it is shut off and the lights dont go on on the broken ice cubes which is supposed to look like the fire is going and it doesnt work at all in any color doesnt even go on

I contacted Dimplex who said they would respond in 3 to 5 days. Two weeks on I have heard nothing!!

Cannot get through to speak to them except on e mail!

We are pensioners with little heat aside of the fire!! Reference SUPRY005610

In order to return it online message says for us to take it to UPS. It weighs in excess of 200lbs.

We are both over 75 and do not have a box to put it in if we were able to take it apart or lift any of it to take it to UPS. The heater doesn't work. It worked one time when we first got it and hasn't since.

We paid premium price for this and sure would appreciate some help from your company with this problem. The fireplace is beautiful and what we wanted but would like the heater to work.

Thank you.

Purchased in January 2012. Worked for an unseasonably mild midwest winter till around May.

This year, plugged it in and fired it up this November, the heating element and fan ran for one minute and stopped working. Still under warranty, I tried calling customer service on my lunch hour three separate days. Waited over 20 minutes and the system indicated I was moving up in the wait list at the rate of one position about every three minutes.. Each of the three times I called interesting that I was number 23 in the *** ..

Anyway(?) That's over a one hour wait time. I also used their website and contacted their tech, operations and customer service teams (again, three separate times). Dimplex North America does not provide acceptable customer service to honor their warranty!! Not a single response back, not one.

I told them I was going to spread the word, they have not bothered to attempt any correction. Well, off to the most popular online customer complaint websites, and finally BBB!