Dimension One Spas

I bought my hot tub last year. Paid cash was my first mistake.

12500, dimension one did not deliver to the seller for 2 months. After it was hooked up the lights started falling off of it into the tub. The lights stopped working. Called dimension one they said there has been a problem at the factory with over fighting the screws.

Took a tech 2 months to come out and replace them and the lights. The following week the other set of lights stopped working. Called again and was told they would call me back. That was 3 months ago.

Yesterday morning all the water has drain out of my hot tub and it won't cut on. Called the seller and they said my tub was never registered under warranty. This is the absolute worst investment I have ever purchased. Brand New hot tub that doesn't work and no one can come fix.

Unfortunately, I believe legal action will have to be taken. Do not do business with this company.oh and the company that sold me the hot tub, whiten pools no longer will sell their hot tubs just to let you know how *** deminsion one spas are.

We have a Amore Bay dimension 1 hot tub up in Canada and the screen has faded out and cant read the settings.The control has a 2year warranty and failed every time after the timeline.We had a service tech replace it with the latest and it also fails the same.His solution to the problem is to move the control to the outside of the front of the tub so its not exposed to all the heat and steam under the cover.We only use the tub maybe 10 times a year and we let it run all year round.The control is like brand new looking and the place where we bought the tub from will not warranty this part that keeps failing.Not impressed.

I know 'things' happen. I purchased a brand new dream spa.

Delivered, set up well, was told to turn on pump when filled...this was on a Tuesday afternoon. Pump was fine til it turned off like normal after 30 minutes, then would not come on again. Four days later, need to order a new pump. Was told it was expedited on that Friday.

Today, the following Thursday, find out that it didnt not go out til that Monday and wont arrive to dealership til thus next Monday. First off, I do not like a liar!!

Secondly, fedex has a 2 day delivery. After posting your annual revenue, surely you would pay for faster shipping, and care about customer service.

My Aurora II is a 2001 model and, for the most part, is still going strong in 2018! Of course, during its lifetime, my D1 has been plagued by the dreaded topside controller issue (gradual LED total fade-out).

At best, they have only lasted 2-3 years, on average, and I'm now on my fifth or sixth controller panel (at $350 a pop, bought online and self-installed!). Otherwise, the only other parts failure I've had over the years has been a $20 sensor (replacement also bought online and I repaired myself). My biggest current problem is with multiple tub leaks, which have been caused by clamps and deteriorated seals around the air bleeder valves - to be expected over two decades of use. Leak repairs necessitated opening the sides up and tearing out lots of insulating foam to trace the sources of leaks, which was a MAJOR pain.

Last, there's the also to be expected normal wear and tear associated with foam headrest deterioration and replacement, many times; lots of brittle plastic jets, bottom drain screens, and filter guides (chemicals kill them) replaced, and numerous replacement top covers at HUNDREDS of dollars each. There have also been several loose connection issues on the main system microprocessor control and relay board (due to constant heating and cooling expansion and contraction), which I have been able to, troubleshoot, locate and repair, but the pumps, heater, and other main components have actually held up nicely. Bottom line - the Aurora II was not, by any means, cheap to buy, own, maintain, and repair, but it has been very enjoyable to be able to use for nearly two decades. It has come at a very steep cost in electronic parts, consumables, and my personal time and labor to troubleshoot and repair it.

Professional spa service calls and repairs labor with marked up parts would have cost a fortune, and would have resulted in a scrapped D1 spa MANY years ago. There's my two cents worth!

I purchased a Dimension One Triad II Spa at the recommendation of my local pool and spa store. Well, here's the list-All new top side controls, 3 circulation pumps, 7 ozone generators, 2 motherboards, 2 main pumps, all jets replaced 3 TIMES, heater replaced twice, solonoids ALL replaced, and I can't remember everything else .

It's a 3 personal spa, and I paid over $8,000 for it. Dimension One won't do a thing. I have probably over $15,000 invested in this POS!

It was supposed to be the best spa available-period. NOT!!!!