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This year, I was unable to go to Dillards New Year's Day sale because of the flu so I ordered a pair of Ugg slippers online at 50% off, along with another small item. The small item arrived within a week and I was told, via email, they were "searching" for the slippers in their stores and warehouse. (They were available when I ordered them.) Meanwhile, the card I used was replaced by my bank due to fraudulent activity, so I called Dillards with...
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1.0
I didn't like
  • Price adjustment policies
  • Comparison to other online services is non existent
  • Customer service
#1005027
I bought an UGG shoe to suprise my niece. I wear size 6M adult and she can in my shoes perfectly well. Who would have thought that youth size 6M will be bigger than the adult 6M. My bad i didn't know, so i ordered a 6M youth for her. The moment i took the shoes out i realized the size was way too big. I called them immediately to explain the situation. They said the item was marked non returnable so there was nothing they could do. I really...
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1.7
#1004031
I've been a long time customer. Would like for you to stop sell any of Trumps clothing, jewelry. The words that has come out of his nasty mouth should be enough. I will and all my friends will not be buying any more goods from your store's. until you stop selling Trumps goods. It's not made in America and he is un-American. Not good for our country in so many ways. The way he treats women is deplorable. Just wanted you to know how most America...
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I didn't like
  • You sell trumps goods
#1002127

Dillards Manager Review

#948604
I was visiting your Moline il store in the customer service dept. When I over heard the store mgr yelling at her mgrs. SO UNPROFESSIONAL!! I guess she is a big bully. Talk to her and please tell her to close the doors next time. Hopefully there wont be a next time..
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Dillards Customer Care Review

#900269
Very upset with Dillards in Clovis NM in the shoe dept. Twice I've gone to the shoe dept. And no customer service. Standing around the cash register talking. Saw us but didn't help.So they lost a sale of over $100 . This just happened thursday. Everywhere else around yhe glass counters or purses is great customer service. Only the shoe dept is where i always have problems
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Short Review for July 08, 2016, pc_exchange_policy

#879018
1.8
Dillards refused to adjust price. They would not allow me to return and repurchase the items. All of the items i returned (some wrong size) were confiscated and sent to the office and i was told they would not be placed back on the floor for sale. Ridiculous!!!
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Dillards Customer Care Review

#850448
Very disappointed with the employee working tonight in the BCBG section tonight. Very disrespectful and rude will never purchase another piece of clothing from that section again. The employee should probably be trained better on how to treat her customers. Never had a bad experience at Dillards until I went into the BCBG section. The employee needs more training probably should work on that.
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Today i went to dillards in columbus ga and i was so unhappy after entering the store no HELLO or anything so i just walk around thinking that some of the young lady that was stand around talking would come up to me and ask do i need any help boy was i wrong they just kept on CONVERSATION like i was not there it was 4 sale person at this time so i look up and they all saw me cause they look my way.I saw one sale person fixing a table time she...
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Anonymous

Gina smith YES you are right. I go in dilliards all the time they do that but if you had a handful of BRAHMIN bags or MICHAEL KORS they would of ran to you like files looking for honey. ...

Anonymous

Anonymous If you need help ask for it. Don't get your knickers in a twist because they didn't fawn all over you. Some customers don't like to be "bothered" by the sales staff.

#1001685
Bought perfume with cash payment from Dillards in memorial city mall and returned it after 6 days in it's original condition. Dillard employee issued a receipt for the refund but an over zealous employee refused to let me have my cash back saying that an investigation needs to be concluded to determine my cash purchase. When I insisted on my cash refund Vanessa( employee) Called the security on me. These people lack simple manners and are...
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#988278
For the 1000's of dollars ive spent in your stores. The fact i cant exchange a 70$ jacket for a diffrent sz. Is absurd. It was a gift with tag still on. Best believe from now on i will spend my money at Macy's or any other retailer than Dillards. We have bought so many colognes ,perfumes, and jewelry along with the ridiculous anount spent on shoes from there. And your customer services reps attitude was .. Oh well get over it. I sure will as i...
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1.6
#987669
I bought a defective pair of boots on the New Years Day sale. I realize buying them online makes them nonrefundable, so I tried them on in store before the sale. I usually always wear a size 9, and that size fit in the store perfectly. I was very excited for my boots to get here, but when I tried them on, they were entirely too small. I contacted customer service, but they said there was nothing they could do. So I guess they don't mind selling...
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Anonymous

Anonymous I also bought a pair of shoes and had the same issue. I will no longer be shopping at Dillard's as a result of poor customer service.

1.0
Product
#987062
Was told dillards would have my shipment by a certain date. When I called to check to see when I would be receiving the horrible customer service rep was so cold and was acting like it was my fault that my items were going to be late. First of all I was pissed because I had to pay for shipping, then I didn't receive items when promised. Call customer service you will be on the hold FOREVER. I will never spend my money with Dillard's online or in...
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1.2
#985499
Cancelled my Dillards account because when I tried to change my password, on line, a statement came up saying that if I did that, all of my credit card information would be cancelled. When I finally got the on-line (800) #, I had to answer 4 ?s about something in my past. Tech said I missed one--but she had no way of knowing which one---so had to answer 4 more ?s. The 1st was, " What is your drivers license #? I am 74 years old, I have deslexia...
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#975527

Contact Dillards

Headquarters Address:
Dillard's Inc.
1600 Cantrell Road
Little Rock, AR 72201
Phone:
(800) 345-5273
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Companies similar to Dillards

So I purchased a stuffed animal in a store other thenn dillards in The Mall of G.a and I took it to dillards gift wrapping department not knowing that there policy is to wrap gifts purchased in dillards ONLY. That was ok. The young lady found a large brown empty box they were going to throw away that I could put the stuffed animal in. Manager(seemed racist/rude told me I couldnt have it because dillard was written on it in small print. WOW...
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1.0
#970509