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For a pre-sale, the clerk entered incorrect information for my debit card. My bank thought it suspicious and froze my card. I called my bank and ok'd the charge. My online bank information now shows that the amount was taken out of my account. Importantly, it is no...
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I didn't like
  • Customer service
#1019741
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I believe that most of the employees are under stress because of the "sales quotas" that are imposed by Dillard's. They increase the wages and then they give unrealistics amounts to sell. If you dont make the sales quota then they add them to your next day. If people...
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Anonymous
Anonymous

I am not sure if you are an employee of Dillard's or a concerned customer, but I would like to take a second to clear up a couple of your accusations, if I may. As an employee...

4.2
#1018535
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This year, I was unable to go to Dillards New Year's Day sale because of the flu so I ordered a pair of Ugg slippers online at 50% off, along with another small item. The small item arrived within a week and I was told, via email, they were "searching" for the slippers...
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1.0
I didn't like
  • Comparison to other online services is non existent
  • Price adjustment policies
  • Customer service
#1005027
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Returns And Refunds Review

#1026470
1.0
Dillard's on line return policy is the worst ever. They bury the return label and if you find it it is impossible to print it in full on a regular printer easily. Then the return can only made via fed ex. We'll see how long it takes to get a credit!
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Dillards Manager Review

#948604
I was visiting your Moline il store in the customer service dept. When I over heard the store mgr yelling at her mgrs. SO UNPROFESSIONAL!! I guess she is a big bully. Talk to her and please tell her to close the doors next time. Hopefully there wont be a next time..
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Dillards Customer Care Review

#900269
Very upset with Dillards in Clovis NM in the shoe dept. Twice I've gone to the shoe dept. And no customer service. Standing around the cash register talking. Saw us but didn't help.So they lost a sale of over $100 . This just happened thursday. Everywhere else around yhe glass counters or purses is great customer service. Only the shoe dept is where i always have problems
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Dillards Customer Care Review

#850448
Very disappointed with the employee working tonight in the BCBG section tonight. Very disrespectful and rude will never purchase another piece of clothing from that section again. The employee should probably be trained better on how to treat her customers. Never had a bad experience at Dillards until I went into the BCBG section. The employee needs more training probably should work on that.
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I bought an UGG shoe to suprise my niece. I wear size 6M adult and she can in my shoes perfectly well. Who would have thought that youth size 6M will be bigger than the adult 6M. My bad i didn't know, so i ordered a 6M youth for her. The moment i took the shoes out i...
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1.7
#1004031
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I've been a long time customer. Would like for you to stop sell any of Trumps clothing, jewelry. The words that has come out of his nasty mouth should be enough. I will and all my friends will not be buying any more goods from your store's. until you stop selling...
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Anonymous
anonymous Ohio

Sick of people who want to harm a Trump family member justbecause of being part of the family. Shame on all of you. It tellsjust what kind of person you are. I am sure you wou...

I didn't like
  • You sell trumps goods
#1002127
Reply to reviews
Today i went to dillards in columbus ga and i was so unhappy after entering the store no HELLO or anything so i just walk around thinking that some of the young lady that was stand around talking would come up to me and ask do i need any help boy was i wrong they just...
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Anonymous
Gina smith

YES you are right. I go in dilliards all the time they do that but if you had a handful of BRAHMIN bags or MICHAEL KORS they would of ran to you like files looking for honey. ...

Anonymous
Anonymous

If you need help ask for it. Don't get your knickers in a twist because they didn't fawn all over you. Some customers don't like to be "bothered" by the sales staff.

#1001685
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Bought perfume with cash payment from Dillards in memorial city mall and returned it after 6 days in it's original condition. Dillard employee issued a receipt for the refund but an over zealous employee refused to let me have my cash back saying that an investigation...
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#988278
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For the 1000's of dollars ive spent in your stores. The fact i cant exchange a 70$ jacket for a diffrent sz. Is absurd. It was a gift with tag still on. Best believe from now on i will spend my money at Macy's or any other retailer than Dillards. We have bought so many...
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1.6
#987669
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I bought a defective pair of boots on the New Years Day sale. I realize buying them online makes them nonrefundable, so I tried them on in store before the sale. I usually always wear a size 9, and that size fit in the store perfectly. I was very excited for my boots...
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Anonymous
Anonymous

I also bought a pair of shoes and had the same issue. I will no longer be shopping at Dillard's as a result of poor customer service.

1.0
Product
#987062
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Was told dillards would have my shipment by a certain date. When I called to check to see when I would be receiving the horrible customer service rep was so cold and was acting like it was my fault that my items were going to be late. First of all I was pissed because...
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1.2
#985499
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