For a pre-sale, the clerk entered incorrect information for my debit card. My bank thought it suspicious and froze my card. I called my bank and ok'd the charge. My online bank information now shows that the amount was taken out of my account. Importantly, it is no...Read more
I believe that most of the employees are under stress because of the "sales quotas" that are imposed by Dillard's. They increase the wages and then they give unrealistics amounts to sell. If you dont make the sales quota then they add them to your next day. If people...Read more
This year, I was unable to go to Dillards New Year's Day sale because of the flu so I ordered a pair of Ugg slippers online at 50% off, along with another small item. The small item arrived within a week and I was told, via email, they were "searching" for the slippers...Read more
Dillards Manager Review
by anonymous #948604
I was visiting your Moline il store in the customer service dept. When I over heard the store mgr yelling at her mgrs. SO UNPROFESSIONAL!! I guess she is a big bully. Talk to her and please tell her to close the doors next time. Hopefully there wont be a next time..
Dillards Customer Care Review
by anonymous #900269
Very upset with Dillards in Clovis NM in the shoe dept. Twice I've gone to the shoe dept. And no customer service. Standing around the cash register talking. Saw us but didn't help.So they lost a sale of over $100 . This just happened thursday. Everywhere else around yhe glass counters or purses is great customer service. Only the shoe dept is where i always have problems
Dillards Customer Care Review
by anonymous #850448
Very disappointed with the employee working tonight in the BCBG section tonight. Very disrespectful and rude will never purchase another piece of clothing from that section again. The employee should probably be trained better on how to treat her customers. Never had a bad experience at Dillards until I went into the BCBG section. The employee needs more training probably should work on that.
Dillards Sales Representative Review
by John20142016 #823153
I came across this rude sales associate name Anna at DILLARDS in first colony she completely did not care about anything I was saying she was rushing me. Then after feeling un easy for a second I saw another associate that had great customer service she helped me with every thing I needed and had a smile with everything very respectful yes sir no sir made me feel very good to be at Dillards.
I bought an UGG shoe to suprise my niece. I wear size 6M adult and she can in my shoes perfectly well. Who would have thought that youth size 6M will be bigger than the adult 6M. My bad i didn't know, so i ordered a 6M youth for her. The moment i took the shoes out i...Read more
I've been a long time customer. Would like for you to stop sell any of Trumps clothing, jewelry. The words that has come out of his nasty mouth should be enough. I will and all my friends will not be buying any more goods from your store's. until you stop selling...Read more
Today i went to dillards in columbus ga and i was so unhappy after entering the store no HELLO or anything so i just walk around thinking that some of the young lady that was stand around talking would come up to me and ask do i need any help boy was i wrong they just...Read more
Bought perfume with cash payment from Dillards in memorial city mall and returned it after 6 days in it's original condition. Dillard employee issued a receipt for the refund but an over zealous employee refused to let me have my cash back saying that an investigation...Read more
For the 1000's of dollars ive spent in your stores. The fact i cant exchange a 70$ jacket for a diffrent sz. Is absurd. It was a gift with tag still on. Best believe from now on i will spend my money at Macy's or any other retailer than Dillards. We have bought so many...Read more
I bought a defective pair of boots on the New Years Day sale. I realize buying them online makes them nonrefundable, so I tried them on in store before the sale. I usually always wear a size 9, and that size fit in the store perfectly. I was very excited for my boots...Read more
Was told dillards would have my shipment by a certain date. When I called to check to see when I would be receiving the horrible customer service rep was so cold and was acting like it was my fault that my items were going to be late. First of all I was pissed because...Read more