Package delivered after 8 days

I personally visited and booked a consignment due to its urgency on July 08, 2014 to Montreal. Expected delivery on Friday July 11 which is the 4th day. The package was eventually delivered on July 16, which is after 8 days. The package was an important set of documents which had a final deadline for submission which was July 14. I missed that date and now, I have to wait if the recipient will be kind enough to accept the delayed delivery. If the they refuse, I stand to lose Can Dollars 60,000 (INR 33 lakhs). I cannot afford that and will be forced to pursue legal options against Aramex for this gross negligence. The history is like this: 1. Package received at 5 PM in Mumbai main sorting office and they create a record at 6 PM. 2. Leaves Mumbai only the next day, that is 9th to Delhi. 3. Received in Delhi on 9th, but sits there and leaves only on 10th. 4. Reached London on 10th itself, but sits there until July 13. Leaves on 13 to Mississauga, Canada. 5. Reaches Mississauga at 7 PM on July 14 but leaves only at 8 PM on 15th. 6. Reaches Montreal at 9.25 AM and delivered at 10.15 AM. Except for Montreal, every other office sat on the consignment for one to 3 days. Sreekumar Nair Mumbai, India
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