BatchPurifier Reinstall Forbidden!

Digital Confidence - BatchPurifier Reinstall Forbidden!
I paid for BatchPurifier. I installed BatchPurifier. I ran BatchPurifier. I then uninstalled BatchPurifier. I wiped, reformatted and sold my computer. I bought a new computer. I tried to install BatchPurifier on my new computer. But no. According to Digital Confidence support, BatchPurifier is limited to a one-time install and can never be uninstalled and successfully reinstalled (activated) for any reason. In fact, Digital Confidence on its website shows the user how to uninstall BatchPurifier: http://www.digitalconfidence.com/Uninstall-Instructions.html. It says nothing of never being able to reactivate it with a valid license key, nor is this severe and unreasonable restriction stated in BatchPurifier EULA. As an IT professional, I have never confronted software that cannot be reinstalled after an uninstall. Where the software is tied to the hardware, vendor support removes the former software-hardware link and issues a new key. I cannot recommend this software or vendor.

User's recommendation: DO NOT BUY BATCHPURIFIER.

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ID
#2235612 Review #2235612 is a subjective opinion of poster.
Location
Calgary, Alberta
Product
Digital Confidence Batchpurifier Utility Software
New Reviewer

Digital Confidence.com BatchPurifier Metafdata Remmover - Good product, Lousy Company Policy

When you search out a metadata remover, their company displays at the top of Google search. I am not knocking the product or the price - but the lousy policy. I purchased a product 7 months ago. It has the standard 1 year updates free. I received an email with a registration key that is standard whenever you buy a software product. My computer died recently and I had to get another one. I reinstalled the program but it wouldn't register. I found the original email to verify I was using the correct key and that is when I read that the program was TIED to a single computer and was not transferable?? No where even now does it show anywhere on their website this unfair policy. In fact here is what it states: * All licenses are good for a lifetime and Prices are per computer license ' - this tells me one license per computer and not one license TIED to that computer only. I know about buyer beware but I was technically never informed of this until AFTER the product was purchased. Also I did what most people do after receiving the confirmation email - I scanned it briefly looking for the activation because who would have thought that they would include after-purchase policies in a confirmation email. My fault for that - but it is already too late - the product has been purchased. In my over 35 years of dealing with software companies have I ever had to worry about that. So here it is 7 months later until I find this out. After sending them a complaint email - they responded saying basically, sorry - you could have requested a refund at that time' ?? - There is no policy on refunds on their web site and most companies won't do it unless it is specifically written. So that is bs. I am certain that if I had requested a refund at the time of purchase I would have been turned down. I agree the prices are reasonable but that flies out the window when you find that you are locked into one computer ever. They also said they would change their website to display the TIED policy. Too late for me. In a follow up email they acknowledged my points but still would not reconsider even extending my license to the end of the one year term. So buyer be aware of them.
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1 comment
#1367219

Update 1 month later:

This will be the final word- the company cares more about its undocumented policy than its customers. They won't budge on the matter and so I say good riddance.

ID
#1084186 Review #1084186 is a subjective opinion of poster.
Product
Digital Confidence Batchpurifier Utility Software
Cons
  • Added non transferable license in email after purchase
Reason of review
Cannot transfer program license to another computer and thsi policy is not stated anywhere on web site before you buy
Loss
$19
Preferred solution
I want to transfer my license that I paid for over because the former computer is going to br trashed

About

Top Digital Confidence Products

Batchpurifier Utility Software

Digital Confidence Pros and Cons

Cons: Added non transferable license in email after purchase

Summary

Digital Confidence is a privately held company which specializes in software development. It was founded in 2009. The headquarters is based in Tel Aviv, Israel. Digital Confidence serves individuals and businesses of all sizes. The company offers hidden data removal, data leakage prevention, and metadata management software. The products are ConfidentSend, BatchPurifier, MailValve EX, MailValve GX, and MetadataTouch. There are also WAV Monkey and XMP Tweezers metadata management products. Special discount can be provided for 100+ licenses. All products have free 14 day fully functional trial. Available payment options are Visa, MasterCard, American Express, and Discover. It is possible to use PayPal service. Customer assistance is provided by email.

Digital Confidence reviews and complaints

Digital Confidence is ranked 143 out of 1245 in Software category

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