Have been a client of Digis for years and began getting delinquent notices and increased charges since it has changed to Rise Broadband. This was most confusing as I consistently pay the 1st or 2nd of every month. When I called to inquire about this I was treated like...Read more
Rise /Digis has apsolutely the worst service,internetservice,customer service,tect support. BAR NONE ! IN THE COURSE OF 6 YEARS,I HAVE HAD TO CALL CUSYOMER SERVICE 211 TIME FOR OUTAGES ,AS WELL AS SLOW INTERNET,AND FLASH OUTAGES. AFTER MY BILLING RATE WAS RAISED A FEW...Read more
I have had Rise Broadband for 8 years because it has been the only internet provider in my neighborhood. We have recently got fiber cable through Comcast and Utopia available. I am switching because we always get billed "Internet overage charges" each month. I have...Read more
Poor Customer Service Review
by anonymous #538835
They are way too often off after midnight It is very annoying!!!!!!
Internet Service Review
by anonymous #537270
I pay for 5 Mbps. I've never seen 3. Digis is by far the worst internet I've ever dealt with. They lie and give bad excuses as to why it's so slow. Do not ever. Ever. Waste your time and money on them.
Been a Rise Broadband user for over 2 years, not because I like them but because they are the only game in town. Service is not very good, every Sunday night you could count on no service. After a dozen calls about this I just gave up and accepted no service on...Read more
I have had them since the buy out of microserve and have been extremely happy with both companies. Sometimes we get a little buffering in the evening on our smart TV, but it isn't much. It is a dish that is set up so it can be a bit weird with the mounting placement....Read more
I had Digis for a few months with horrible internet and worse customer service. I called to have it canceled when I switched over to Echo Broadband last June about the same time they changed their name to Rise Broadband. They told me to set their dish out on my...Read more
I had Micro serve and paid 39.99 and router was MINE per Microserve by taking the service. Digis took over. I live in Pocatello Idaho. My grandson came to live with me. He was terminal ill and not long to live. I am 71 years old and he needed faster speed to play...Read more
When we set up the account, they never told us about a cap/limit on our data. I run a business where I need to uploads hundreds of gigs of memory every month. One month I saw the bill and was charged a ridiculous fee for going over, which again, I had no idea I had a...Read more
I had the internet placed in my home and came home to find the Satalite had been mounted in my tree and was using the high school signal. In addition they never ever responded to Dish technical problems. I am going to Roku soon. I had more than seven technical...Read more
I have only had my service from Rise Broadband for 1 week. It has been down more than it has given service. Serviceman left wires hanging off the wall and did not mount the box. Called for service today and was told it was too bad there would not be anyone in my...Read more