Sandra M Usw

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Verified Reviewer
| map-marker Chesterfield, Missouri

I came to the eager rd store for an ad for case of Pepsi that started on Tuesday but was there Wednesday afternoon, product was not even displayed, had to ask 3 people and someone had to bring a case

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Pepsi cases were not even displayed. After asking 3 employees finally a man went in the back brought a case out and said it wasnt out because it was the job of the soda reps and they dont do their job. Well someone there should be thinking of the customer. And then I asked for help with your website to pull up the extra coupon discount and no one in the store count help. Your log in on your site is impossible! Very unhappy after leaving your store!
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Pros:
  • Cons your prices are higher than schnucks for sure
Cons:
  • Your prices are higher than schnucks day to day

Preferred solution: Apology

Sharon P Lzh
map-marker Shrewsbury, Missouri

Complaint about your employee Jan at McKenzie Point

I took flowers back because they died in 2 days! I try to avoid her when I shop there and tried tonight but she came up to me and asked what I wanted. I explained about the flowers and she asked if I had them in water! I said yes and then she became very rude but said she would exchange them. After the encounter with her, I asked for the manage Mat who was very nice and helped me. I dont know if I will shop at that store again. I understand other customers have problems with her also. I also have used your pharmacy for years.
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Cons:
  • Jan

Preferred solution: Move Jan to another store!!

Anonymous
map-marker Saint Louis, Missouri

Concern

I see people not wearing uniform clothes walking into the doors of meat department that are walking around the store with no uniform or name badge very unsanitary makes me question the safety of the food being cut if you dont work in the deli and meat department why are they hiding in there
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Anonymous

Snarky attendant at self-checkout

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January 2, 2017 --- I approached the self-checkout,and began bagging my merchandise. As I was leaving, instead of the customary "Have a nice day" that they render, since time immemorial, this snarky, low-rent employee abruptly turned her head and stepped away from her post, all to avoid saying anything to me. I thought nothing of it, until I looked back and saw her pointing to me and snickering with a co-worker. Don't know why. I was cleanly dressed, shaven, and well-groomed. I went back the next day JUST TO SEE IF IT WOULD HAPPEN again. This time, because she noticed that I caught her the day before, she was a bit more careful, and said what they're supposed to say --- 'Have a nice day." The very idea that people like this can hold jobs interfacing with the public speaks volumes of why St. Louis is one of the most violent cities in Mid America.
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Cons:
  • Self-checkout staff
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

That was the stupidest review I ever read. You don't need a worker to tell you to have a nice day. Just buy your groceries and leave the store..and grow up!

Anonymous
map-marker Saint Louis, Missouri

Dierbergs - brentwood mo

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Racial Profiling at Dierbergs in Brentwood MO: this week of November 21, 2016 - I was very, very closely followed by a black male manager, from the moment I walked into the grocery store. This year, I've been closely followed by white male and female managers. Apparently any african-american female who's casually dressed is considered a felon or homeless. Here are the insults, I'm : not homeless/ not dressed homeless/ never been arrested/ not living on other peoples tax dollars / not under suspicion AND I have a legitimate income. I encourage ALL black females to start videotaping on their cell phones, then send the footage to local and national media. Again, I was very, very closely followed this week, by the black male manager.
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Reason of review:
Poor customer service

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