Resolved: Vehicle phone requires service
After several trips and software updates to the Dealer, I finally convinced them to replace the entire radio. Since then zero issues.
I did have an extended warranty on the jeep and that may have played a part in them replacing the radio. They ran the charges through the extended warranty and didn't eat the cost themselves. All very shady but it did solve my issue. If you are having this issue, you MUST be persistent, I kept a record of every software update, firm ware update and involved the Service Manager, the Dealer GM and the ownership of the dealership.
I kept calm and reviewed with them that i tried all of their solutions and now i wanted them to try this as a last resort. I even told if this doesn't fix it i wont bring it up again.
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