map-marker Washington, District Of Columbia

Diego's DC Hair Salon

This is a great salon...but only if you're a regular. Not only are they very unorganized, but the appointments they have you make are absolutely useless. I came in today for my first appointment (made yesterday over the phone, gave my name and everything). After arriving at 4:55 PM, I sat down and they acknowledged me and confirmed my 5 PM appointment. The environment seemed primarily positive, but slightly chaotic. After waiting 30 minutes, I reminded them that I had to be somewhere at 6 PM and they responded that they would sit me down next...twice. Meanwhile, several guys came through the door who the staff recognized and they were all seated immediately; they had appointments at 5:30 PM. So like any other DC professional with evening commitments and a lack of patience for *** customer service, I stood up to leave. Then Diego himself tried to convince me to stay, but I just told him that he lost my service. This salon is not respectful of your time or money, unless they know you by name (I was the only person in there who had not been before). So if you enjoy the mixture of unprofessional favoritism and dreadful customer service, then I would suggest going here for all your haircut needs.
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