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I am a retired law enforcement officer and went to purchase some ammunition. I was told by the sales person that I would need to produce my "FID" card (firearms purchasers ID card) and my drivers license. I explained to him that I was not looking to purchase a firearm, only ammunition. I then produced my law enforcement ID, as well as my concealed carry permit (CCP), which contains exactly the same information as an "FID" card, and my drivers...
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offconsumerpissed

offconsumerpissed Did you let that slide when you were working? Could I have just given you a copy of a job application I had rather than my driver's license? It has all the same information as...

#1010802
I recently ordered a North Face down jacket from ***'s online. Dicks shows 2 colors and a variety of sizes in stock on their website. The site let me order one, even pre authorized my C.C. After waiting a day and a half for a confirmation e mail with a tracking number, it finally arrived in my inbox and the status of the shipment was "processing" and an estimated expedited arrival date was 2/3/2017. I had ordered it at 11 AM on 2/1, and the e...
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1.0
I didn't like
  • Customer service reps do not have the proper tools to help
  • Absolutely false advertising
  • Online customer service
#1002439
I requested to test and compare 2 golf drivers in the golf department of the Sugar Land, TX store. A staff name Gary was very rude. He was impatient in answering questions and reluctant to let me test the club. I only asked to compare 2 drivers and there was nobody to test any clubs. I did test the clubs but he refused to *** the security tags insisting that it would not make any difference. Gary also started walking toward a female shopper...
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1.0
I didn't like
  • Customer service
#1002246

Dicks Sporting Goods Shipping Service Review

#994146
2.2
Ordered an item..needed it extremely urgent..order was cancelled because of stocking issue..it will take 10 days to recover money on my card..now im walking because my motorcycle is on the roadside...thanks to the dicking from dicks..also..they failed to notify me of cancellation..i found out after 7 *** days..im ***..make that ***!!
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Merrell Boots Review

#984263
1.3
Tried to return defective item, specifically merrell boots that are advertised and labeled Waterproof after my feet got wet after stepping in 2 inches of water. And was told by Dicks to contact Merrell myself. Merrell told my I have to deal with Dicks. ... ended up contacting my credit card and disputed the charges. WILL NEVER BUY FROM DICKS AGAIN
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Short Review for December 19, 2016, pc_exchange_policy

#976372
This dicks online is a joke they lie to get you to buy the item and then *** good.. And don't try to get a refund cause it takes weeks to get it and make sure you really want the item cause if you cancel the item they still charge your card and send the item.. Worst store ever!!!!!! I will never buy nothing from them ever and if I ever receive a gift card from there I will throw it in the trash
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Manchester United Jersey Review

#972815
1.3
On December 2nd ordered a soccer jersey for my husband for a xmas present. Website said it was in stock. On December 13th got an email stating it was cancelled by them. Why did it take so long to tell me. Now I have to order another one from another website. Certainly not using Dicks website again. Very disappointed in them.
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Ordered an Elite Fitness. When UPS came to my door the driver told me that I might want to come and look at it, because you should refuse the item. The box was open with parts falling out. Looked like they tried to wrap it with plastic to hold a damage item together and shipped it anyway. I refused the order. The tracking then showed they received it back at their warehouse. I called the next week, and they said they did not get it? Lied I have...
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Anonymous

Anonymous Just letting you know I used to be customer representative for dicks and the moment they receive the item back it takes 30 days to get your refund. I think it's ridiculous to...

1.0
I didn't like
  • Refund exchange policy
  • Lack of customer service
  • Customer service refunds
#995836
I placed an order on line on January 4, 2017. All four of the items I ordered were in stock and I received confirmation of such. On January 10, 2017, I only received 3 out of the 4 items and so I went online to see where the 4th item was. Initially, it said it was “Processing” but I later found out by going online that the balance of my order was “Cancelled” by someone at ***’s. When I looked online again for the item, I could see that the...
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1.3
I didn't like
  • Lack of customer service
#994307
Ordered skates on Dec 16, with a ***'s guarantee of delivery before Christmas. The guarantee stated that if it didn't arrive prior to Christmas, the item was free. The item showed IN STOCK and ON THE SHELF. ***'s decided to cancel the order on Dec 22! This was preceded on our end by following the order, getting online and chatting about our order to make sure it was coming. Both chats were inconclusive, where chatter stated they weren't sure...
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1.0
I didn't like
  • Appears as though promotion was a fraud
  • Dicks cancelled order after promise of a guarantee
#979113
Dicks canceled my order that I placed 6 days ago...the day before Christmas! So I ordered a coat online for my 12 year old son on the 17th. Email stated order was accepted. Next day email stated order being processed. Supposed to be delivered by the 23rd at latest and had not arrived. Called customer service to track it. No information on the automated service. Placed on hold for 25 minutes until I finally hung up! Then this morning an email...
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Anonymous

Anonymous Same BS happened to us. We ordered on Dec 16 with a guarantee of delivery prior to Christmas or the item was free. What do they do? They cancel the order? Total BS.

November 17, 2016 I placed two separate orders. One order was coming to my house and the other to a secret Santa. I realized right after I submitted the order that the address needed to be updated. I called customer service literally 2 minutes after I clicked submit. They told me it was fixed. I receive a shipping confirmation 2 days later with the wrong address. I then chatted with someone and was told "Just wait and see if you get the order"....
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1.0
I liked
  • How everyone keeps lying
#977256
My husband and myself went into ***'s Sporting Goods located within Lexington Park, Md to purchase a bicycle. First we had to search the whole store before encountering Hunter (Salesperson) who was extremely helpful and patient with explaining the features of the bike we was purchasing. He had a question as there was markings on the bicycle by one of the managers named Chris (didn't get a last name). He was trying to ask him a question when...
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3.0
I liked
  • Salesperson hunter he was great
I didn't like
  • Chris the manager was rude and disrespectful
#976322

Contact Dicks Sporting Goods

Headquarters Address:
Dicks Sporting Goods Inc Headquarters
300 Industry Dr., RIDC Pk. W
Pittsburgh, PA 15275
Phone:
(877) 846-9997
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Placed an order 6 days ago, have a confirmation and cannot get anyone online or on the phone to help provide shipping information. Their website stinks. It is totally useless and I will definitely not be a customer of theirs either online or in store. Never, never, never and never. Having to express myself in 100 plus words also sucks. So I will probably never use this website again. What is the purpose to provide one hundred words when it can...
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