Corrine Piy
map-marker Morgan City, Louisiana

Cancelation issue

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On line orders can not be canceled after 30 minutes Make an after hours other with Dics Sporting Goods online. Realized after making the order it was not the product I needed. I then attempted to cancel the order. I received a pending cancellation number. I called first thing the next morning only to be told the order could not be canceled. The order was made after hours, called in within the hour to canceled, even though the order had not been processed. This is poor business practice. I was hung up on by a person, Corinthia, not sure of spelling, she refused to spell it and refused to allow me to speak to someone else. Very rude, Im in the medical field, if I treated people like this I would not have a job.
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Loss:
$304
Pros:
  • Price of product

Preferred solution: Full refund

User's recommendation: Do not order from *** on line,

Michael C Tin

Wesbite

The cart section wont open to allow me to purchase on your website for curb side pick up
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Preferred solution: Fix the website so i can make a purchase

Anonymous
map-marker Hollywood, Florida

Questions about a bike child chair I want to order on line

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did you receive my cancellation request for my order? Order #102******** Order Placed 04/14/20 Thank you for contacting DICK'S Sporting Goods! We appreciate the opportunity to assist you. Your case regarding Cancel Request - Online has been logged successfully. For future reference, your case number is 200414-****95.
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User's recommendation: not yet sure

Floretta Sfd
map-marker Mobile, Alabama

Refund

after almost 10 minutes waiting none pick.up my call and I cannot have any info about my refund in any way in since 2 weeks waiting for a refund from my order and nothing! my order number is 102******** can someone let me know something ?
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User's recommendation: Until I will have not my money back for sure I will not recommend this shop!

Amy s Evn
map-marker Portland East, Oregon

Called me a liar

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Dicks Sporting Goods - Called me a liar

Received gift and decided to exchange,when i walked n talked to staff about doing non receipt exchange due to it being a gift was told there would be no problem she also scanned the items and gave me prices 4 exchange. when I return to store later in the day to do the exchange [was using for school cloths for my son,went to pick him up]give staff my bag when I walked in ,told them was doing an exchange when I came back to register was told the amount I didn't question the amount cause i was being helped by manger .after leveing i looked at receipt and noticed that one of the item were not credited on recipt. Returned to store and after speaking with same person who did return she proceeded to tell me some how i was wrong i said i didnt want to return them and that i took them with me ,im 32 and have never haad an other adult look me in the eye and bold face lie cause non of what she said happened .i dont care bout the item ,money or being compensated i just would like to know that something is said or done about employee practices at this business.

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Loss:
$99
Cons:
  • Staff
Reason of review:
Mangment

Preferred solution: Let the company propose a solution

1 comment
Merek Pci

Same thing happened to me

Rebecca L Uso

Package not received

I could not speak to anyone , Im very upset when I was told I would get my package before Christmas and it had a arrival datefor12/24/19 and has not showed up yet. This was a Christmas present for my child .
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Pros:
  • Great place
  • Variety of sports selection
Reason of review:
Problem with delivery

Preferred solution: Full refund

1 comment
Guest

I ordered mine on Thanksgiving and the three items still haven’t arrived

Anonymous
map-marker Irwin, Pennsylvania

Order

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They called and apologized and gave me a discount on the issue. They reached out to me. They really made me feel better.
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Tanisha Cjr
map-marker New York, New York

Order issue

I spoke with a very nice woman who was able to help me with my order. She was so pleasant, give her a raise!
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Anonymous
map-marker Old Bridge Township, New Jersey

We’re is my order number 192********

I still haven’t received my order catchers gear for my son for Christmas that I ordered I. November. What is going on. 732500****.
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Anonymous
map-marker Los Angeles, California

Store lack of skilled workers

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1. get camping goods with spare parts 2. fishing dept is bad and not clean up and not dusted plus stock wrong maybe bad buyer same as big 5 ??? 3. next time when you tell a person that his or hers back ground is dirty show poof i was not their to sell fire arms
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Jimmy Xcl
map-marker Austin, Texas

Online Order #102********

Hello. My name is Jimmy Madrigal and I recently purchased something from your Domain location in Austin, TX on 8/10/19. This was my first every purchase at a *** and probably my last.

The gentleman in the shoe department made an e-commerce transaction for me since the item I desired was not available in the store. Gentleman order the item and I received an email confirmation. The expected date of arrival was 8/15/19 since it was shipped on 8/11/19. The gentleman did make a mistake on my email address and physical address. He didn’t allow me to verify anything. Smh. He was wanting to quickly let me go to assist the next client. Is *** commission base?

The email that I received stated that my credit card account WOULDN'T be billed until it was shipped. Lie #1. My account was been debited the same day the item was ordered. According to the customer service representative Patrick the item I purchased was shipped on 8/11/19. Lie #2. He mentioned that an error had occurred. No communication was ever made to connect with me via phone or emailEmail was wrong so how could I get any updates. What’s more alarming was if I didn’t call today I would be still waiting for something that hasn’t been picked and shipped

Since I DIDN'T received my package on the day it was supposed to be delivered I called the 1800 customer service number. That’s when I was “assisted” by Patrick.

Patrick clearly was not customer service oriented. I called on 8/15/19 at 5:47 central time. Patrick was not empathetic of my situation and kept reading to me my order with providing no solution. To the point that he wanted to refund for my order as an easy alternative. I asked that I still want what I had ordered and to reorder it again. The one thing he NEVER did was apologize for the mishap. Not once. He had a monotone voice and seem bother because I called on a status for my order. He would probably need more training on customer service and how to handle situations over the phone. I can’t stress enough how unhelpful he was. Patrick needs to be coached.

I would like my order to be sent to me soon since you have taken my money for it.

I would like someone to contact me as soon as possible.

Best,

Jimmy Madrigal

713-444-****

gapmilo@***.com

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Loss:
$49
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Nicholas F Vko

Wide variety of sports selection

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My local Dick’s Sporting Goods Store covers a wide variety of sports selection. Convenient location just 5 minutes away from my home and great store hours. The selection and type of merchandise they carry is impressive. There’s even a batting cage inside the store for all baseball enthusiasts. No complains honestly.
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Pros:
  • Variety of sports selection
Reason of review:
Fair pricing
Amy s Evn
map-marker Portland East, Oregon

Not surprised

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Since speaking with customer service havent hear from anyone regarding issue?
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Loss:
$99
Cons:
  • Customer care
Reason of review:
When returning item was not credited then treated poorly and manager fabricated a story as to why they were not on receipt. How the story she was telling Ben true the item would have at least been on the receipt she simply did not include them in my retur

Preferred solution: Let the company propose a solution

Anonymous
map-marker San Jose, California

Dirty Used Shoes Titled as New

Just received my Brook's running shoes. Shoes were dirty, and pieces of wood or something on the inside of the shoe, probably from someone else's socks or whatever. From looking at other people's experience, I just gave them a wash and cleaned them up. I'll just buy my shoes direct from the manufacturer next time.
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Michael M Hbp
map-marker Maple Grove, Minnesota

Still waiting on my reimbursement

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I went in to *** sporting goods in maple grove mn bought some fishing line braided one of the most expensive after the kid that was trying to sell me it did his job and made a sale he then said he could wind it on for free which I was very happy with that he could do that only problem is it seem like he didn't know what he was doing he wounded up and got tangled a few times at one point even the piece that he was holding my reel line holder with came off complained about it they said they would replace it but they never did I do have the email receipt that was sent to my phone just looking for the compensation back on what happened with my line after it all came off Tangled and I left the explain that to them and they said they would replace it my phone is 612 306 ****

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Reason of review:
Poor customer service