DO NOT TRUST ***-Dyer Toyota

My wife and I visited *** Dyer Toyota today, for the battery check up. We knew the auxillary battery of my Prius is dead, since we jump started to get there. However, we also know that the hybrid battery was fully charged around the afternoon, and when we arrived, 7/8 level. Actually, we are planning to buy another vehicle this summer, as a second car (not trade-in and purchase). So, we've been looking around, and when a sales manager asked some questions, we shared our plan to make a purchase within several months. Then, the manager asked us, what is our current car. Then, our horrible experience started. They started lying that our hybrid battery is completely dead, and it will cost $4,200 to fix it. Then, the person (female: Merida? something similar) told us that we ONLY got two options: (1) fix the car by paying $4,200 right now. (2) trade in the car, but without fixing the battery it will not be evaluated much. But, we knew that the problem was not from (1) the hybrid battery nor (2) the generator, we asked again about the auxillary battery. Then, the person started making another lie. The auxillary battery is over killing, because our hybrid battery is completly dead. And also, she told that our hybrid battery cannot hold any electricity, which is a completely lie. So, she tried to explain about the 10 year warranty of the fixing option, and also about the trade-in option, again. Since we need two cars, although we are planning to purchase an additional car, we do not plan on selling our Prius. Also, since we are going to move to another State within a month, *** Dyer's 10 year warranty doesn't matter at all, even though we change the Hybrid battery. After getting this information, she told us that the car is under additional checking, since we need to make sure the hybrid battery is the real source of the problem.. After 3 minutes (what?? how that short??), she returned to us and said: "very good news! For now, just changing the auxillary battery maybe enough, but if the battery dies again, you have to change it." So, within 3 minutes, the service quote decreased from $4,200 to $230. Her face turned from smile to slightly upset. It just took 15 minutes to change the auxillary battery after that. After changing the auxillary battery, our Prius got 51.2 mpg, which is as good as a new hybrid battery's condition. If we trusted them today, we might have wasted tons of our money. Probably, they just wanted to sale a new car, while trying to trade in our current vehicle almost for free. They are usually good if you just use the service department. However, once the sale person is involved, we can guarantee that you will have a totally horrible, terrible experience from them. DO NOT TRUST *** DYER TOYOTA.
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1 comment
#1329044

Thank you for this review. I will be very wary of dealer repairs considering this experience you reported?

ID
#1047768 Review #1047768 is a subjective opinion of poster.
Service
Dick Dyer Toyota Sales Representative
Reason of review
Poor customer service

*** Dyer Toyota Service Department Review from Columbia, South Carolina

I wouldn't recommend this dealership, I love Toyota but *** dyer has poor customer service especially in the service department. I brought 2 cars on the same day. 2 months later I received a email stating a complimentary hand car wash. So I scheduled both cars. I have to say they did the poorest wash ever and there were scratches and whirls all over both cars...also they curb the wheel on 1 of the cars Really bad. (All could've been avoided if the did take the cars thru that auto car wash which i asked before they took the car back"yes they're going hand wash it , says the receptionist) spoke to Gio(absolutely no help, lies and hung up the phone in my face) and Bill. Bill came out and offered a solution to get my wheel fix and cars detailed but nothing yet. Bad experience for me....
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1 comment
#1230201

Seems like every few months they have a new General Manager, New Service Manger and all of the Service Advisors come and go like the wind. Every time I take one of our vehicles over for service, there are new persons in the service bay area to accept your car in for service.

They also are slower on service than they use to be.

Your car may be ready for 15 to 20 minutes and you are still waiting.

I can only imagine this getting worse before it get better.

What happened?? This use to be a pretty good place for service.

ID
#723135 Review #723135 is a subjective opinion of poster.
Location
Columbia, South Carolina
Reason of review
Poor customer service

Toyota Loyalty Program Fail

This is your typical car dealership who strives behind over promise and under deliver. Last year I purchased a vehicle under the impression I would qualify for the Toyota Loyalty Program so after 12 months of perfect payments I was informed that my credit wouldn't allow me to qualify. I asked multiple times if credit was a factor in this program and was told no. So it seems the salesman only wanted to make a sale by being dishonest. This was my first dealership experience. I had to learn the hard way. Get everything in writing. In the meantime please take your business elsewhere.
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ID
#567576 Review #567576 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
New Reviewer

DO NOT TRUST *** DYER TOYOTA!!!

Update by user Nov 07, 2012

Toyota Motors, USA

National Customer Relations

19001 South Western Ave Dept WC11

Torrance California 90501

Update by user Nov 06, 2012

If you\'ve had a similar experience with *** Dyer Toyota please dial 1-80*-***-****. This is the national contact information for registering complaints and concerns with Toyota dealerships in the U.S.

Please note that upon contacting the number, you should push the extension for dealership problems or concerns ext. 3 or 4.

Original review posted by user Nov 06, 2012
*** Dyer Toyota of 240 Killian Commons Pkwy is NOT to be TRUSTED! My mother and I visited their dealership on Saturday November 3, 2012 in search of a used car. We were greeted by a salesperson by the name of Anthony Addison. I told Mr. Addison my price range and also informed him that I'd already been approved for a loan through my credit union. Mr. Addison's response to me was "That's what they all say". I chalked that up to Mr. Addison being a jokester and continued to look at the used cars. We found a 2009 Chevrolet Malibu. At first I wasnt too crazy about the car because of the custom rims, however the car was in great condition and they offered me the car for 8,998. They allowed me to drive the car to get my uncle's approval on it. When we returned, I told Mr. Addison I wanted to get the car. I also told Mr. Addison again that I had already been approved for a loan. Mr. Addison then LIED and told me that the bank I was approved for the loan with was a bank that they worked with (sign and drive) and if I gave him my social security number he'd be able to see the loan I was approved for in his system. I know nothing about the car purchasing process so I believed him. Mr. Addison ran my credit , got me approved through some other bank and came back with 3 different car payments. He never told me what the interest rate would be or how he even came up with those payment amounts so I didn't say much, I just refused the deal and my mom told him we'd come back when we had my uncle because we didnt know much about the car buying process. Mr. Addison says "If he can't write a check, there's no need for him to come". With that being said, we got up and left. When I got home, I realized Mr. Addison must have ran my credit. I called the dealership back the following day and spoke with Mr. Addison about him running my credit when he had already been informed that I was approved by my bank. Mr. Addison was very rude to me, as he was on Saturday. He was talking over me, saying I knew he was running my credit because I gave him my social security number. I was aggravated when I ended the call with Mr. Addison because of the way he talked to me. I called back and spoke with a manager, to my understanding, he's the manager of the new car department. His name was Jeffrey Bowers. I expressed my feelings on how I was treated and I requested another salesperson to assist me with purchasing the car. Mr. Bowers told me that he would definitely assign me to another salesperson and to ask for him when I come in the following day. My uncle , my mother, my aunt and I went to the dealership on Monday November 5 2012. I took a day off work to be able to get the car. When we got there we were greeted by Mr. Addison. My uncle told Mr. Addison that we wanted another salesperson, Mr. Addison began to loud talk my uncle saying he really didnt care if we wanted another salesperson. We then spoke with Mr. Bowers after Mr. Addison immediately lied and said he wasnt there, then he quickly changed it to "Well he should be in here". Before finally speaking with Mr. Bowers, we were greeted by the used car manager, his name was Adam, I'm not sure of his last name. My uncle told him how rude Mr. Addison had just been to him and that we just wanted to start fresh with a new salesperson. Mr. Bowers then came over with a different salesperson by the name of Tremaine Boyd. My uncle and I sat down at one of the tables with Mr. Boyd to discuss the purchase of the car. Once we got he numbers straight, Mr. Boyd printed up a bill of sale for me to take to my bank to have a check cut. I was in contact with Mr. Boyd the whole time after I left and headed to the bank for the check. I let him know when I was headed back and I had already called and switch my car insurance from my current car to the new car. Fifteen minutes after I called to say I was on the way with the check, Mr. Boyd called back stating that the car was already sold to someone else. I was extremely upset and I asked Mr. Boyd how was that possible. Mr. Boyd told me that it was business then he went on to say "What would you do if you had a business and someone came in with cash to buy a car". I asked for a manager, and Mr. Boyd said to me "He's a busy man, no you can not talk to him". He also told me that I needed to get rid of my little attitude that I had with him. Mr. Boyd was being so rude to me that I hung up in his face. I spoke to managers after him and neither of them offered to do anything for how I had been treated. The only thing they could muster up was a "I'm sorry". I recieved conflicting information. One manager told me that if I had left a down payment that they wouldve held the car and another told me that they didnt hold used cars. I was treated awful from the time I stepped foot in that dealership. I never thought that there could be so many unprofesssional people employed at the same place. DO NOT TRUST *** DYER TOYOTA!!!!! THEY CARE NOTHING ABOUT THE CUSTOMER!
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1 comment
#565311

DO NOT TRUST *** DYER TOYOTA!

ID
#357015 Review #357015 is a subjective opinion of poster.
Location
Columbia, South Carolina

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